Ok, well I ordered an item off the Internet and used Royal Mail First class signed for delivery.
Yesterday when I checked the status of my item with my tracking number via the Royal Mail website it said that a delivery had been attempted and the package was left at my local sorting office for collection.
There was no card left saying a delivery had been attempted and I was in all day, so at 16:50 I went to my local sorting office, with proof of my name and address, and was told that no items was there for collection.
When I got up this moring and checked the status of my item on the Royal Mail website it said that the item had been collected and signed for at my local sorting office. I went and spoke to the manager at the sorting office and he said he remembers someone that wasn't me coming and collecting the item for my address with the card that they leave saying a delivery had been attempted. I asked him to write that down and sign it, but he refused.
This can only leave me to believe that the Royal Mail is at fault, and tried to deliver my item to the wrong address, further more they let someone else collect and recieve my item without proof that they live at the address on the package. Surley this is fruad and theft? Since the person that collected the item signed for it in my name and knowingly collected an item they knew wasn't for them.
The manager said he didn't know what to do about this, and basically said it wasn't their responsability.
Where do I go from here? This isn't my fault but I'm left to sort it out as the sorting office is taking no responsability.
Thanks for any advice.