EDIT: MAYBE I AM MR SCROOGE
Standing in the queue today at the GPO, I heard this comment from two members of staff to customers:
"Would you like guaranteed next day delivery on this? Our customers have been telling us that 1st class mail is taking 3-4 days to arrive at the moment."
Since Royal Mail sell their 1st class mail as a product taking 1-2 days for delivery, surely they are (a) not supplying their advertised service, and/or (b) employing unethical scare tactics to force upgraded sales?
It's bad enough to be badgered into purchasing mobile phone top-ups or apply for credit cards during post office visits, but this latest hard-selling tactic is a step too far. Before I write a letter of complaint, I wonder if others have heard the same thing said...