A couple of months back I sold a new item on here, unfortunately the buyer never received it, so I duly refunded the buyer. Although it was sent by 2nd class I did get a proof of postage receipt as the item was worth around £35 it was adequate. So after the required waiting time I put a claim for compensation to Royal Mail. While filling in the form it asked to include the original receipt of the item, which I didn't have. So I called their customer services, who told to include a few screen shots of the item for sale at various internet suppliers as proof of the value, which I did.
A month later Royal Mail have come back to me telling me that as I didn't have the original purchase receipt for the lost item they could only provide compensation to the value of the postage, so they've sent me a book of stamps to the value of around £2.50.
I've spoken to the chap at the post office where i posted the thing, and he wasn't aware of any such policy of requesting original recepts. Though he did say that nothing surprised him about how RM deal with claims. He told me he knew of a chap who posted a Rolex watch from his PO, by Recorded Delivery even though he had warned the customer that it would not provide adequate cover incase it got lost. As it happened it did indeed get lost in the post, however RM were happy to compensate the customer for £400!
Has anyone had any experience on how to deal with RM and recover compensation?