Royal Mail Recorded Delivery Return - HotUKDeals
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Royal Mail Recorded Delivery Return

Abz Avatar
6y, 7m agoPosted 6 years, 7 months ago
Afternoon All,

I sold an item on the FS/FT forum and sent the item recorded delivery. When royal mail went to deliver the item the buyer was not around to sign for it so they left a card. Anyways the buyer went on holiday and didnt pick up his parcel (i think royal mail hold it for a week), and the item is being sent back to me. But i havent received it yet and im not sure if i put my address on the envelope (so not sure how the item will be returned to me).

Now my question is this: Do I have to refund the buyer? or what are we suppose to do?
Abz Avatar
6y, 7m agoPosted 6 years, 7 months ago
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Comments/page:
#1
They usually keep it longer than a week - you'll just have to wait and see.
#2
Ring up Royal Mail, with it being recorded Royal Mail should be able to sort it out.. As they can trace the parcel.

And ye - refund the buyer minus delivery costs. It's their fault for missing it and then not collecting it
banned#3
i would refund the buyer of course, but minus delivery charges
#4
sassie
i would refund the buyer of course, but minus delivery charges


But if the item doesnt get returned then I lose out?
banned#5
Abz
But if the item doesnt get returned then I lose out?


then you claim off royal mail
#6
Abz
But if the item doesnt get returned then I lose out?


You sent it recorded - it can be tracked by Royal Mail even if you didn't put a return address on it.. They'll most likely return it to the local dispatch office of origin, or to some place where they store items undelivered and without a return address..

You just ring them up, they'll track it down.. Direct it back to you.
#7
you do need to refund the buyer,its still your responsibility to make sure the item is delivered safely.

although I appreciate you are not really at fault in these circumstances.

you can still claim from RM
#8
If you have no return address on it you need to fill in form P58 [URL="ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf"]ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf[/URL] and ring them so they can match the package up and get it back to you.

I know this as i done it an hour ago!
#9
spritey
Ring up Royal Mail, with it being recorded Royal Mail should be able to sort it out.. As they can trace the parcel.

And ye - refund the buyer minus delivery costs. It's their fault for missing it and then not collecting it


but my worry is this, if i didnt put my address on the envelope then how will royal mail return the item back to me?

If i refund the buyer and i dont get the item back then i lose out on ££ and it wasnt even my fault!
#10
Abz
but my worry is this, if i didnt put my address on the envelope then how will royal mail return the item back to me?

If i refund the buyer and i dont get the item back then i lose out on ££ and it wasnt even my fault!


Sure - but they don't need your return address to track the item down.. They need the tracking number.. As it's recorded, you're golden. From there they will be able to trace the location of the parcel, then direct it back.. As it'll probabley goto either a holding location or dispatch office of origin. It's only an issue with stuff like First Class / Second Class and Standard Parcel when sent unrecorded, that it really becomes a massive pain to get back.

I'd

- Contact Royal Mail, they will track it down and redirect back to you
- Inform the buyer of situation
- Wait to recieve the parcel back
- Refund buyer minus delivery costs
#11
jasonsowden
If you have no return address on it you need to fill in form P58 [URL="ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf"]ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf[/URL] and ring them so they can match the package up and get it back to you.

I know this as i done it an hour ago!


Another problem is that i dont have the receipt anymore...as the item was posted two weeks ago and i tracked it oh the RM site until it got their local depot. And as i had not heard anything from them for the 2 weeks i thought all was ok, so i threw the receipt away!
banned#12
Abz
but my worry is this, if i didnt put my address on the envelope then how will royal mail return the item back to me?

If i refund the buyer and i dont get the item back then i lose out on ££ and it wasnt even my fault!


you have sent it trackable, of course rm will know where it is, and if they dont you claim from them


scrap that, no recipt, may land you with no claim, phone royal mail up and ask where it is, just dont tell them you have lost receipt
#13
Abz
Another problem is that i dont have the receipt anymore...as the item was posted two weeks ago and i tracked it oh the RM site until it got their local depot. And as i had not heard anything from them for the 2 weeks i thought all was ok, so i threw the receipt away!


Do you have the tracking number still?

If you've lost both the receipt and the tracking number, then you could be in trouble.. Royal Mail may be able to track it down by delivery address, but that becomes more unlikely.. Plus would be hard to claim without a receipt also.

If you can't track down the parcel, i'd say that it is then your responsibility to refund the buyer minus delivery costs still.. As it's your responsibility to keep receipts until fully recieved. Silly to have thrown it away. You should of kept it till it was collected, as even then the contents could of been damaged.. And the receipt would of been required for a claim..

Remember on here - it's the sellers responsibility until the parcel is in the hands of the buyer.
#14
Abz
Another problem is that i dont have the receipt anymore...as the item was posted two weeks ago and i tracked it oh the RM site until it got their local depot. And as i had not heard anything from them for the 2 weeks i thought all was ok, so i threw the receipt away!


Did you not email the buyer the tracking number?! :?
banned#15
Abz;8779907
But if the item doesnt get returned then I lose out?

yeah I wouldnt refund at all. Buyers fault for not letting you know they wont be there to receive it!
banned#16
Abz;8779953
Another problem is that i dont have the receipt anymore...as the item was posted two weeks ago and i tracked it oh the RM site until it got their local depot. And as i had not heard anything from them for the 2 weeks i thought all was ok, so i threw the receipt away!

lesson to be learnt here. ALWAYS keep RM docs for 6 months. 2 weeks is far from adequate especially on ebay as buyer can claim INR up to 45 days I think.
#17
csiman
yeah I wouldnt refund at all. Buyers fault for not letting you know they wont be there to receive it!


No.

Sellers fault for not keeping the receipt

Yes the buyer should not expect the delivery costs refunded, but the buyer has not received the item. And it is the sellers responsbility until he/she has.

Not to mention the seller should of kept the receipt anyway, as until that parcel is in the buyers hands.. Nobody knows if possible damage has been cause in transit.
banned#18
spritey;8779975
Do you have the tracking number still?

If you've lost both the receipt and the tracking number, then you could be in trouble.. Royal Mail may be able to track it down by delivery address, but that becomes more unlikely.. Plus would be hard to claim without a receipt also.

If you can't track down the parcel, i'd say that it is then your responsibility to refund the buyer minus delivery costs still.. As it's your responsibility to keep receipts until fully recieved. Silly to have thrown it away. You should of kept it till it was collected, as even then the contents could of been damaged.. And the receipt would of been required for a claim..

Remember on here - it's the sellers responsibility until the parcel is in the hands of the buyer.

I'm sure I read something about you can go to the sending PO and they can track it using the date of dispatch / postcode.
#19
spritey
Do you have the tracking number still?

If you've lost both the receipt and the tracking number, then you could be in trouble.. Royal Mail may be able to track it down by delivery address, but that becomes more unlikely.. Plus would be hard to claim without a receipt also.

If you can't track down the parcel, i'd say that it is then your responsibility to refund the buyer minus delivery costs still.. As it's your responsibility to keep receipts until fully recieved. Silly to have thrown it away. You should of kept it till it was collected, as even then the contents could of been damaged.. And the receipt would of been required for a claim..

Remember on here - it's the sellers responsibility until the parcel is in the hands of the buyer.


jasonsowden
Did you not email the buyer the tracking number?! :?


Tracking number i have saved on here.....receipt i definately dont have!
#20
Abz
Tracking number i have saved on here.....receipt i definately dont have!


Well then you can track it down which is good - as for receipt.. Not sure how Royal Mail are with that, you may be ok.. Perhaps they'll take a bank statement as some way towards proving it.

But just keep in mind the rules are clear on here:

(13) Goods remain the responsibility of the seller until the buyer takes possession and affirms they are okay.

While it's quite clear the buyer does not deserve the postage costs refunded, it is your responsibility for everything else.
#21
Recorded delivery is not trackable it travels with first and second class mail it is only traceable at the point it enters the network ie at the po where you sent it and if the postie bothers to get a signature for it. Only traceable service all the way through the system is special delivery which costs an arm and a leg.

Has the buyer asked you where the item is and asked for a refund?

You don't need the receipt to claim just the tracking number this is your proof of posting. I would claim for RM if it doesn't get back to you and refund less the postage. If it does come back offer to post again if buyer pays postage again - not your fault they didn't collect it in time.
#22
I've sold things on here and sent via recorded delivery.

I keep the receipts and check them until they say they have been signed for but I still have a recorded delivery item that have been delivered (from feedback) but the tracking still says that it is at my local post office where I dropped them off! What would happen in that situation?

Sorryfor hijacking thread but this has happened to me when I've sent eBay items too and any advice would be grateful in case I ever need to claim.
#23
fern37
I've sold things on here and sent via recorded delivery.

I keep the receipts and check them until they say they have been signed for but I still have a recorded delivery item that have been delivered (from feedback) but the tracking still says that it is at my local post office where I dropped them off! What would happen in that situation?

Sorryfor hijacking thread but this has happened to me when I've sent eBay items too and any advice would be grateful in case I ever need to claim.


I have the same issue going on with bladeY for something i bought in March. We are going through the claim process now and its very long winded!

The tracking number i have still shows at the post office where it was posted from!

As for eBay stuff i add the tracking details in to Paypal (if you use Paypal for payments) :thumbsup:
#24
i reckon bout 20% of recorded/signed for items are never signed for at all as the postie will just shove them through the door to save a), him the time in returning the item to the office, b), you the time in collecting / arraning redelivery again. Good idea in theory, but this is why the tracking system is so screwed up.
banned#25
Disco;8785671
i reckon bout 20% of recorded/signed for items are never signed for at all as the postie will just shove them through the door to save a), him the time in returning the item to the office, b), you the time in collecting / arraning redelivery again. Good idea in theory, but this is why the tracking system is so screwed up.

maybe in your area but our postie always requires a signature. A postie has to return to the depot anyway so its not any advantage to him in shoving it through your letterbox unsigned. In fact, they would probably get the sack if they signed it for customers consistently.
#26
csiman
maybe in your area but our postie always requires a signature. A postie has to return to the depot anyway so its not any advantage to him in shoving it through your letterbox unsigned. In fact, they would probably get the sack if they signed it for customers consistently.


The advantage of putting it through the door is that if the customer requests a redelivery, you have to bring it out again. Much easier to sling it throught the door.

Everyone's a winner*



*Apart from the cheapo that sent it recorded delivery.
banned#27
thesaint;8785826
The advantage of putting it through the door is that if the customer requests a redelivery, you have to bring it out again. Much easier to sling it throught the door.

Everyone's a winner*



*Apart from the cheapo that sent it recorded delivery.

still say that a postie would be sacked for consistently signing for the customer so the postie certainly isnt a winner and I would be most unhappy if my recorded items were signed for by the postie. Only takes 30 seconds to book a re-delivery for the saturday online.
#28
csiman
still say that a postie would be sacked for consistently signing for the customer so the postie certainly isnt a winner and I would be most unhappy if my recorded items were signed for by the postie. Only takes 30 seconds to book a re-delivery for the saturday online.


If you read the Ebay forums it happens day in day out,posties signing for items.

Yesterday i had a parcel left at my neighbours by the postie,although it wasn't recorded i didn't even know it was there until she knocked on the door with it,no card left:x
#29
csiman
still say that a postie would be sacked for consistently signing for the customer so the postie certainly isnt a winner and I would be most unhappy if my recorded items were signed for by the postie.


Who mentioned a postie signing for it on behalf of the recipient?

csiman
Only takes 30 seconds to book a re-delivery for the saturday online.


If you happen to be online on the RM website, I suppose it may take 30 seconds.
For everyone else who has to fire up their PC, find the page and fill it out, it takes 10 times that long.

Also, I was talking from the posties perspective. He has to fill out a 739 form at the door, post the item back, and then redeliver it again when it comes back to him a day or two later.
#30
as it happens, the parcel was for me, and I've been nowhere near a pc to book a redelivery for the past 14 days (1st time was Sunday/Monday gone!)
#31
csiman
maybe in your area but our postie always requires a signature. A postie has to return to the depot anyway so its not any advantage to him in shoving it through your letterbox unsigned. In fact, they would probably get the sack if they signed it for customers consistently.


My postie signs for mine!! I trust him so far!! lol

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