Royal Mail recorded delivery - Unreliable?? - HotUKDeals
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Royal Mail recorded delivery - Unreliable??

professor yaffle Avatar
8y, 9m agoPosted 8 years, 9 months ago
I've only used it 3 times in the last couple of years (including last week) and only 1 item out the 3 arrived! Worryingly for me the one I sent on the 13th Feb was my very 1st mobile cashback form for my daughters phone (worth £360 after 4 cashbacks) and it still isnt showing on the track & trace online facility (22nd). If you ring Royal Mail they tell you its not considered missing until after 15 days and not to bother ringing them again until that time has passed! Why pay the extra on top of 1st class to get proof of delivery when they can't even get the thing to the door! Anyone else have these sort of problems cos at the end of the day they will just say sorry and send me a book of stamps for my trouble if I'm lucky.
professor yaffle Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
Registered delivery is far more secure - a signature is required as the parcel passes every stage of the delivery service. Of course it costs a lot more but if you want to gauruntee delivery it's what you need.

The Royal Mail is not what it used to be unfortunatley, in my area I have not had any post on Fridays, Saturdays or Mondays for over a year.
#2
I've had numerous Recorded items sent to me in the past and the PO have failed miserably even loosing 2 packages without trace!

Won't use PO anymore for 'sensitive' items. I use a courier service which is far more reliable and tracable and suprisingly competative on price.

I long for the day when the PO go down the plughole. So we can get a service we pay for but don't receive
#3
Recorded delivery isn't at all reliable any more. Lots of reasons for this, but it mainly boils down to cost cutting.

If you need to send anything, as Ritchie2 says, it is far better to use Special Delivery. It costs more, but it is worth it.
#4
Apologies, I did not realise they had stopped registered - Special delivery then. For an extra quid you can guarantee the item for £1000 which should prevent them losing it.

Prices are quite good, I use this for ebay transactions quite a lot.
#5
Recorded is only really there so you can prove someone has signed for it and recieved it. apart from that has no tracking or extra security and the insurance is the same level and 1st class poast with a proof of postage. anything worth over £32 i send special delivery
#6
For the value of what you are sending, which in effect is £360 ( because if you do not claim the first cashback I think you will find you cannot claim the rest! ) it should have been sent Special Delivery Next Day which is £4.30. It's then insured for £500. My first cashback claim is due in March and I will send all of my four claims in this way, it has to be worth the extra few pounds to be safe.
#7
Royal Mail are **** !

My misses ordered a dress that was sent recorded delivery (signature needed to accept delivery).

She nipped out and the postman signed for the parcel himself, then shoved it through the letterbox............................only for my dog to rip it to pieces !!!!

Phoned RM & they apologised, but that was the end of the phone conversation, you need to submit an online claim form.
#8
I've had recorded delivery stuff posted through my letterbox without a signature...
#9
simon012
For the value of what you are sending, which in effect is £360 ( because if you do not claim the first cashback I think you will find you cannot claim the rest! ) it should have been sent Special Delivery Next Day which is £4.30. It's then insured for £500. My first cashback claim is due in March and I will send all of my four claims in this way, it has to be worth the extra few pounds to be safe.


Nearly correct, the OP (and yourself) needed to use special delivery and paid the extra £1? for consequential loss. Special delivery would only cover the cost of the paper, not the cost of the claim.

Recorded delivery is a waste of time to be honest, when I was a postman I reguarly posted them without gaining a signature. The punishment was non-existent.
#10
Never known the reasoning behind Recorded - not in my usage of the postal system anyway.

It's either standard or Special Delivery, recorded is just a gimmick for an extra few pence.
#11
From what I can see on the RM website, standard special deliverery is only insured to the value of £50 so you need to buy one of the extra insurance options if your sending high value items.

Edit, actually its £500 on standard special delivery.
#12
they're all ****, just dont post anything and live in a virtual world...oh like this one hello everyone
#13
thesaint
Recorded delivery is a waste of time to be honest, when I was a postman I reguarly posted them without gaining a signature. The punishment was non-existent.


This looks like the definitive answer to all the items not tracked or delivered! Its interesting to see lots of people have trouble with RM then, I didn't know if I was just unlucky as I don't use it very often. Of the 2 items I sent a couple of years ago, one was to Liverpool and one was to my home town Wolverhampton - no prizes for guessing which one didn't arrive at its destination :whistling: . Anyway I shall be ringing Mobiles 2 your door later to see if it was delivered and not signed for but I don't trust them either - I had to ring up to get my cashback form sent out and they sounded 'surprized' I hadn't received one already as their system said they had sent me one! Maybe it was sent by recorded delivery? :p
#14
Sending a recorded delivery letter to a company that receives them daily is a big gamble as a postman will not list them all in most cases as it takes too much time.

If anyone sends an item recorded delivery and it is delivered and not signed for can claim the cost back from RM. Most people can't be bothered, hence it's a nice little earner for RM. :)
#15
Royal mail recorded delivery is close to a scam..... as already mentioned I've had Items delivered without a sig and not showing on their tracking system only realised it had been delivered through checking with the recipient.
In Ireland Good old AN Post do PROPER recorded delivery!!! as soon as an item is accepted at any branch as recorded it is logged on the system, every step is then shown as it makes it's way, a signature is not required but they log when it was delivered, before I moved here I sent something recorded to the UK and the Irish system told me when it was delivered by Royal Mail, Now that's a proper service!
banned#16
Yep rm are a load of ***
#17
Well the good news is I've rang Mobiles 2 your door and they received my cashback form on the 15th! They have been good to deal with so far (except the little white lie about sending out my cashback form :)), they even honoured the free Wii with my phone which I didn't expect and no-one could get one anywhere at the time. My lucks still out today though, just went to pick up a [email protected] monitor at PC World and they kept me waiting 15 minutes while they came up with an excuse as to why they didn't have it - apparently lots of people pick them up and walk out without paying, messing up their stock counts :roll:. Another wasted journey! The moral of the tale is never use Royal Mail recorded delivery or PC World's [email protected]! ;-)
#18
I never sign for my parcels, not always a good thing tho
#19
Lot of confusion about what Recorded Delivery is really for here.... its for legal items (for proof it has arrived) These items have no intrinsic value to others so are put with the general mail. Thousands of people working for Royal Mail have potential access to general items as they go through the system. Registered or Special Delivery items (Insured items) Anything with intrinsic value should use this service. Each item is signed for all along its route and held securely and handled separately away from the large sorting hubs (potential sticky fingers here are traceable then) and signed for as it goes through the system - until it reaches its destination. IF IT IS VALUABLE USE SPECIAL DELIVERY ONLY ((from a retired postman)
banned 1 Like #20
postit21
Lot of confusion about what Recorded Delivery is really for here.... its for legal items (for proof it has arrived) These items have no intrinsic value to others so are put with the general mail. Thousands of people working for Royal Mail have potential access to general items as they go through the system. Registered or Special Delivery items (Insured items) Anything with intrinsic value should use this service. Each item is signed for all along its route and held securely and handled separately away from the large sorting hubs (potential sticky fingers here are traceable then) and signed for as it goes through the system - until it reaches its destination. IF IT IS VALUABLE USE SPECIAL DELIVERY ONLY ((from a retired postman)

stop resurrecting ancient threads especially when you are talking utter rollocks


Edited By: csiman on Jan 09, 2011 17:30
banned#21
lmao CSIMAN, ill second that
#22
its his first post, give him a break
banned#23
nebno6
its his first post, give him a break

seriously though, must have been browsing all day to reach a thread over 2 years old :)

I see the badge system failed again as no green one for new member

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