Royal Mail - Undelivered Recorded Delivery - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Royal Mail - Undelivered Recorded Delivery

kristianity77 Avatar
7y, 4m agoPosted 7 years, 4 months ago
To cut a long story short i sent a chap on here something i sold (just over a month ago now i think) via recorded delivery. It didnt turn up and after 21 days i had to fill out a form and send it away to Royal Mail, detailing where and when it was sent, what method, what was in it and attach the receipt i was given at Post Office which contained proof of postage and Tracking Number.

This morning i have gotten a letter back, offering me a dozen first class stamps as compensation (this is to cover postage costs i presume) They stated that they wont pay me compensation because i didnt attach any receipt / proof that what i posted was what i said. So even though i put a value in with this form, stating what it was, and how much they are new and how much i thought it was worth now as second hand, they wont pay a penny on it (even tho standard recorded is insured up to the price of 100 first class stamps!)

This does not make sense to me as i could have slung any receipt in there for anything (changing what i said i had sent) and thats not proof is it of what may or may not have been in the package but they would have paid up on it!

My point is, do i have to cut my losses here, (im only about £10 down in terms of what ive sold) but it seems unfair that i have lost out. I didnt insure the Recorded Delivery because at £32 ( i think this is the price of a first class stamp x100) it covered what it was worth.

Is this worth persuing?
kristianity77 Avatar
7y, 4m agoPosted 7 years, 4 months ago
Options

All Comments

(10) Jump to unreadPost a comment
Comments/page:
#1
I would send a letter back complaining, We had post go missing, turned up 8months later, they said they wouldn't compensate us, but did later after more letters were sent to them compensation £80, you have to give it a go
banned#2
thats really out of order as it doesnt state anywhere that you need a receipt for what you are posting.

not much you can do except remember for susbsequent claims to put down something you have a receipt for.
#3
Well im going to ring them tonight when im back from work basically with the angle that even if i had of included a receipt for what i had bought, thats still not proof that was in the parcel i sent so how can they say that that is the reason they will no pay me out any compensation. Ive decided that even though its only a measley 10 quid, im not losing out because of the likelyhood that some thieving postie has decided he wants what was in my package
#4
Yes this as happened before,twice here with me in recent mths,I usually argue with them and they coughed up a cheque.
Always back up your receipts on your computer before sending them too,they do often say things like,no proof included.
They getting very funny about the value of things to yourself,regardless of the price you sold it for,when something second hand,it's hard to put any price on what it was worth other than what your buyer paid for it.
#5
http://www.hotukdeals.com/item/406159/buying-or-selling-on-here-well-read/

I posted up here about it too,just phone them up and they should cough up the cheque.It happened a 2nd time to me over a measly £7 for some used puzzles and unwanted Meccano,we not exactly talking big £ here, so they don't learn either!
#6
I do keep warning people on here about the Post Office and their 'insurance' I was told when they lost a crash helmet I sent that they required photos of it and a receipt, I explained it was S/hand but they were not interested, as I could not prove it was worth the £75 I asked for they gave £12 in the end...
banned#7
kristianity77
Well im going to ring them tonight when im back from work basically with the angle that even if i had of included a receipt for what i had bought, thats still not proof that was in the parcel i sent so how can they say that that is the reason they will no pay me out any compensation. Ive decided that even though its only a measley 10 quid, im not losing out because of the likelyhood that some thieving postie has decided he wants what was in my package

*stifles a giggle*
#8
mosskeeto
I do keep warning people on here about the Post Office and their 'insurance' I was told when they lost a crash helmet I sent that they required photos of it and a receipt, I explained it was S/hand but they were not interested, as I could not prove it was worth the £75 I asked for they gave £12 in the end...


Yes I remember you mentioning it before.

It's very off putting trying sell a few bits and pieces,put me off for a while,and just decided to put on something for £2 at w/e!

Been trying at eBay agan but think it could be the kind of problem even with an eBay claim but they can't get into their heads people are selling elsewhere than eBay but using Paypal service for payments,they hard work to talk to!
#9
the thing is, if i had just sent the parcel first class, and it had gotten lost i wouldnt have bothered. Its just annoyed me that i paid extra for recorded, yet im still entitled to sweet FA when supposedly im paying to make sure it gets there
#10
its happened to me the postal service is bent most of my post goes astay but they wont do anything

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!