I send a parcel on the 26th of February 2008 to an ebay customer.
Yesterday I got an email saying they had initiated a paypal charge back due to unauthorized use of their card.
I forwarded all my Special delivery notes and emails from the buyer to paypal.
I checked the SD tracking number and it says
"We have tried to deliver your item from our UNKNOWN Delivery Office before 08:12 on 09/04/08 and we have left a while you were out card."
I called them and the lady said "Yes that information is correct, it was attempted on the 9th of April (!!!) and sent to the central sorting office as it had no return address on or in the package.
I know 400% that my address was both on the parcel under "Sender" and also on the enclosed invoice.
I am now over £350 in debit in my paypal account.
The item is sitting somewhere god knows where.
and I have to fill out a form and see if they can return it to me.
The item was sensitive and although it sold for around £350 it now has a value of around £150
is there anything I can do? I honestly don't know where to begin
I've informed paypal of all of this, I've informed the post office, I have also contacted the buyer, who has not responded and oddly never complained to me that his item hadn't arrived.....for almost 3 months.