Royal Mail won't pay compensation on lost item. Help? - HotUKDeals
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Royal Mail won't pay compensation on lost item. Help?

Calming Thunder Avatar
6y, 9m agoPosted 6 years, 9 months ago
I sold an item on ebay and it was paid through paypal. I posted the item 1st class at my local post office branch but I used one of the new self service stands which don't issue proof of postage only receipts. The item was lost in the mail so I refunded the buyer their money and put a claim in with the royal mail. Despite giving all the relevant info, buyers/sellers addresses, ebay number, receipt, they are not paying the compensation for the item and have instead given me a book of 6 1st class stamps.
Any ideas of what I can do?
Thanks in advance.
Calming Thunder Avatar
6y, 9m agoPosted 6 years, 9 months ago
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Comments/page:
#1
The stamps are the compensation.
That's how they pay it.
#2
Dont think you can do a lot really, without proof of postage they ain't gonna do anything.
#3
you should have sent recorded at a minimum if an ebay sale,always get proof of posting

use this as a learning experience
banned#4
of course they wont give you anything with no proof of postage. If they did, they'd have every tom, dick and harry claiming for 'missing' items!

tbh, I'm surprised they even offered you some stamps.
#5
boothy
you should have sent recorded at a minimum if an ebay sale,always get proof of posting

use this as a learning experience



^^^ this. Why would you not get proof of postage?
#6
what are these self sevice things? what receipt does it give you exactly?

how much was the item worth?
#7
whatsThePoint
How long ago was it posted, you should wait at least a month before giving refunds


I wouldn't wait a month as a buyer. The seller should refund after 15 days, it is then up to the seller to make the claim. Why should the seller wait a month?
#8
I've not seen one of these self service things, but if you've got a receipt to prove that you sent the item, ie the machine takes the item from you then issues a receipt then that is your proof. Otherwise you should've got proof of posting.
#9
whatsThePoint
How long ago was it posted, you should wait at least a month before giving refunds


Not a month, royal mail tell you to wait 15 working days before you claim
#10
Babbabooey;7858456
The stamps are the compensation.
That's how they pay it.


+1 See here: http://www.psc.gov.uk/policy-and-consultations/consultations/royal-mail-s-compensation-schemes-for-delay-and-loss-and-damage.html
Even if you had proof of postage you would still have been paid in stamps.
#11
Spriggan
+1


Not normally. I've never received actual stamps, they only give stamps when you don't have the right proof.
banned#12
Spriggan;7859839
+1 See here: http://www.psc.gov.uk/policy-and-consultations/consultations/royal-mail-s-compensation-schemes-for-delay-and-loss-and-damage.html
Even if you had proof of postage you would still have been paid in stamps.

I have always received cheques. Then again, I always use recorded but boy does it involve a real major hassle getting them. I think they play it out hoping people eventually give up.
#13
There were slips of paper that you fill in the address that your posting to and get the cashier to stamp - to act as proof of posting.

But when iv been going to my post office the last few months, they are refusing to give out these slips and saying that a reciept is enough proof. I cant see how though as the reciept itself gives no address.

OP - did they give you 1 book of 6 firstclass stamps or was it 6 books?
#14
I waited for the 15 working days as they state on the compensation forms. The self service kiosks let you weigh and measure the item and then print out a receipt according to this. Their are no details on it regarding address etc, just the postage cost and what class it was sent. I cancelled the sale with ebay to at least get my fees back.
Thanks for the comments about learning by my mistakes. I usually do get a proof of postage at the counter but on the one occasion something has gotten lost I happened to use the kiosk for quickness. Always nice to get a little lecture though when you want advice
#15
s_paul
There were slips of paper that you fill in the address that your posting to and get the cashier to stamp - to act as proof of posting.

But when iv been going to my post office the last few months, they are refusing to give out these slips and saying that a reciept is enough proof. I cant see how though as the reciept itself gives no address.

OP - did they give you 1 book of 6 firstclass stamps or was it 6 books?


one book of 1st class stamps ( 6 stamps)
The item was worth £14.50
#16
Spriggan
+1 See here: http://www.psc.gov.uk/policy-and-consultations/consultations/royal-mail-s-compensation-schemes-for-delay-and-loss-and-damage.html
Even if you had proof of postage you would still have been paid in stamps.


eh?

from ur link

For items that have an intrinsic value, with proof of posting with Royal Mail and proof of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or 100 1st class stamps (currently £36), whichever is the lowest ;

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