I sold an item on ebay and it was paid through paypal. I posted the item 1st class at my local post office branch but I used one of the new self service stands which don't issue proof of postage only receipts. The item was lost in the mail so I refunded the buyer their money and put a claim in with the royal mail. Despite giving all the relevant info, buyers/sellers addresses, ebay number, receipt, they are not paying the compensation for the item and have instead given me a book of 6 1st class stamps.
Any ideas of what I can do?
Thanks in advance.