I sold something on here and sent it recorded delivery on 08/12/08. But my buyer hasn't received it and it has no information when I try track it online. I've tried to call royal mail twice to find out what the situation is with the delivery to see if its definatly lost but after going through all the options it cut me off.
Whats the procedure for claiming with Royal Mail? Do I need a receipt for the item I sent (I have got my receipt for sending recorded)? And is there a rule on this site for refunding my buyer, as in do I wait for confimation from royal mail that the item has been lost?
Never lost anything in post before (lucky I know) so any help would be great