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RROD Help please

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Hi, i thought on here would be the best place to ask Last night my finace xbox got the RROD , not bad considering hes had it about 4 years Well thats what he thinks it is anyway.It started playi… Read More
peardrop21 Avatar
7y, 1m agoPosted 7 years, 1 month ago
Hi, i thought on here would be the best place to ask

Last night my finace xbox got the RROD , not bad considering hes had it about 4 years

Well thats what he thinks it is anyway.It started playing up and had a couple of red lights , then almost a ring.He hasnt tried it since

How do we get it fixed? Any help ,advice much appreciated

Typical he went out and bought 2 new games for it yesterday after not playing it for months lol
peardrop21 Avatar
7y, 1m agoPosted 7 years, 1 month ago
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#1
Better off buying a new one.
1 Like #2
Hi, The RROD is covered as I understand for three years from the date of purchase with Microsoft, they repair/replace the console within that time. If you have a product older than that I doubt you're going to get any help. That said you could call the XBOX 360 support line and attempt a blag saying that it was purchased say 2 years ago. There are plenty of merchants out there that will have processed old stock through their shops in the past and I don't think its too far fetched for Microsoft to believe that you purchased an Xbox 2 years ago that had passed slowly through a particular retailer's stock.

Best bet is have a look on the Microsoft/XBOX 360 website for the service number and tell them your story (defo stick to the 'its 2 years old' story.)

Failing that I would say repairing at your own cost might be a false economy as it is old and will be prone to further problems at it ages; you might get it fixed and it will go wrong again soon. In the case where Microsoft won't help I would look out for another deal. If your other half's machine has a hard drive attached it can be migrated on to a new 360 in which case you could purchase one of the cheaper 'Arcade' consoles.

I just recently bought an 'Elite' model as a refurb from Game whilst I recover a spine op. It was re'manufactured in March of this year and has the latest chipset which runs cooler and quieter than the old ones. This also in theory means that it'll last longer. If you got a refurbished arcade model you would pay I think in the region of a hundred pounds from somewhere like Game or gamestation. Make sure if you go down this path that you ask them to check the manufacturing date, you want a recent one. For more info on the chipset thing and how to identify the latest ones have a look on google for how to identify the jasper chipset.

Hope this helps.
#3
eBay item number 230412256018 (or similar).
A Torx 8 and 10 screwdriver.
Maximum of 3 hours time.

:thumbsup:
#4
thanks for the quick replies.I will give microsoft a call and see what they say, if not i suppse we could try and fix ourselves i suppose.No great loss if it dosent work as its already broke iykwim

Any idea how much it would cost to get someone to fix it if my fiance dosent fancy trying it himself.Funds are a bit tight at the mo like everyone as we have a new baby on the way
banned#5
peardrop21
thanks for the quick replies.I will give microsoft a call and see what they say, if not i suppse we could try and fix ourselves i suppose.No great loss if it dosent work as its already broke iykwim

Any idea how much it would cost to get someone to fix it if my fiance dosent fancy trying it himself.Funds are a bit tight at the mo like everyone as we have a new baby on the way


Seriously I'd go MetalMan's route if MS give you no joy. It's really very simple to do, just a little fiddly but it does work and it lasts too.
#6
peardrop21
if not i suppse we could try and fix ourselves i suppose.No great loss if it dosent work as its already broke iykwim


That's how I looked at it. If it work's I've saved £100, if it doesn't I've lost a fiver for the kit. Well worth a go, just take your time and make sure you clean all the s**t off the chip when you get it all open. Good luck!
#7
peardrop21
thanks for the quick replies.I will give microsoft a call and see what they say, if not i suppse we could try and fix ourselves i suppose.No great loss if it dosent work as its already broke iykwim

Any idea how much it would cost to get someone to fix it if my fiance dosent fancy trying it himself.Funds are a bit tight at the mo like everyone as we have a new baby on the way


I don't have a new baby on the way; so you are not like everyone! ;)

Seriously, though, do not open the console & try to fix it yourself without contacting Microsoft first.

Good advice from philby27, above. "Rep" added for that.

BFN,

fp.
#8
1st thing to do would be to go with the SOGA template from The One Show given that the retailer is responsible for faulty electrical items for up to 6 years...

http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html?page=19
#9
right I have heard of this working before so dont shoot me down here...

The RROD is apprantly caused by various issues but a friend of mine repaired his by wrapping a couple of towels around the machine and turning it on for a little until it runs quite hot.

The thinking is that if its a wiring fault inside the machine the solder will melt and kind of self repair.

Obviously dont leave unsupervised and please try as last resort as it dosnt fix every RROD but before im harrassed by ney-sayers, yes I have seen this work.
Please try microsoft first before trying anything.
banned#10
robjd
right I have heard of this working before so dont shoot me down here...

The RROD is apprantly caused by various issues but a friend of mine repaired his by wrapping a couple of towels around the machine and turning it on for a little until it runs quite hot.

The thinking is that if its a wiring fault inside the machine the solder will melt and kind of self repair.

Obviously dont leave unsupervised and please try as last resort as it dosnt fix every RROD but before im harrassed by ney-sayers, yes I have seen this work.
Please try microsoft first before trying anything.


I have seen this work also and is a tried and proven method... in the short term. I've never seen this resolve the issue long term and neither have I ever seen anyone claim it to work long term either. I'm sure there may be examples of it lasting but they'll be flukes.
#11
Painkiller
1st thing to do would be to go with the SOGA template from The One Show given that the retailer is responsible for faulty electrical items for up to 6 years...

http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html?page=19


+1 It is a known manufacturing fault so the Sale of Goods Act applies.
#12
robjd
right I have heard of this working before so dont shoot me down here...

The RROD is apprantly caused by various issues but a friend of mine repaired his by wrapping a couple of towels around the machine and turning it on for a little until it runs quite hot.

The thinking is that if its a wiring fault inside the machine the solder will melt and kind of self repair.


I fixed mine by doing this some years ago when microsoft were still charging for RROD, it is as you say a bit of a fluke as the heat required to melt the solder couldn't be achieved by wrapping the console in towels... bizarrely though, it does work!

megalomaniac
+1 It is a known manufacturing fault so the Sale of Goods Act applies.


I don't think Microsoft have ever admitted that it's a known fault, plus the SOGA is down to interpretation. It is suprising that one has ever take out a lawsuit against them though?
#13
Flodd
I don't think Microsoft have ever admitted that it's a known fault, plus the SOGA is down to interpretation. It is suprising that one has ever take out a lawsuit against them though?


Peter Moore (Vice-President of Microsoft's Interactive Entertainment Business at the time) released an open letter about it in 2007 when they extended the warranty to cover RROD/E74, that was done to head off a number of class action suits in America which forced their hand, and I think there have been a couple of other suits filed since.

So yes they have admitted it, albeit in a carefully worded manner, and they are being sued about it
#14
I've used the towel method for about a year now, lol. It's finally stopped working though, so I've no choice but to get a new xbox. Got an extra year out of it for no cost though, so it's all good.
#15
A £££ electronic device fails due to a known manufacturing/design fault forcing you to buy another or ditch all your games and you think:
Babbabooey
it's all good.
:?

More money than sense? :whistling:;-)
#16
megalomaniac
A £££ electronic device fails due to a known manufacturing/design fault forcing you to buy another or ditch all your games and you think: :?

More money than sense? :whistling:;-)


Why, because I've not paid to get it fixed? :roll:
#17
Babbabooey
Why, because I've not paid to get it fixed? :roll:


No because you shouldn't have to :thumbsup:
#18
megalomaniac
No because you shouldn't have to :thumbsup:


That's awful nice of Microsoft to offer a lifetime warranty.
Here's me thinking it was only valid for 3 years.:thumbsup:
#19
Babbabooey
That's awful nice of Microsoft to offer a lifetime warranty.
Here's me thinking it was only valid for 3 years.:thumbsup:


Ha-ha. You know what I mean, you're just being facetious. But just to spell it out: It's a manufacturing and design fault, it therefore falls foul of the "Of satisfactory quality" stipulations in the Sale of Goods Act, it is therefore their duty under UK law to sort it regardless of their warranty terms!
1 Like #20
megalomaniac
Ha-ha. You know what I mean, you're just being facetious. But just to spell it out: It's a manufacturing and design fault, it therefore falls foul of the "Of satisfactory quality" stipulations in the Sale of Goods Act, it is therefore their duty under UK law to sort it regardless of their warranty terms!


No, I have no idea what you mean.

You said I had more money than sense because I didn't get it fixed, which makes no sense seeing as the warranty is only a 3 year one, so for people who have had theirs longer than that they have to either pay or get a new one.

Or are you saying you don't stand by your original comment.
#21
Babbabooey
No, I have no idea what you mean.

You said I had more money than sense because I didn't get it fixed, which makes no sense seeing as the warranty is only a 3 year one, so for people who have had theirs longer than that they have to either pay or get a new one.

Or are you saying you don't stand by your original comment.


I meant more money than sense because you're happy to go buy another rather than exercise your legal rights as a UK consumer, not because you did a DIY repair.

As already pointed out 3yr warranty or not, it's still their duty to sort it as it's a manufacturing/design defect. It really is very simple, you shouldn't have to pay anything, under UK law Microsoft should sort it that's all there is to it.
#22
My xbox is flashed, so I have no rights as a UK consumer.
And that's saved me tonnes of money rather than forking out for new games.:p
#23
Babbabooey
My xbox is flashed, so I have no rights as a UK consumer.
And that's saved me tonnes of money rather than forking out for new games.:p


Well you didn't say that did you. In that case yeah, you have waived your rights by tampering with it. :pirate:
#24
Right well my fiance tried his xbox just now and it worked for a while and then made funny noise like when your tuning in a tv and froze

No red lights though this time.Is this just the start of the rrod or something else do you think??
#25
anyone any ideas please

Thanks for all the info on the rrod x
#26
peardrop21
anyone any ideas please

Thanks for all the info on the rrod x


what did microsoft say? If you havn't contacted them then do so and take it from there.

heres a decent place to get started,

http://www.xbox.com/en-GB/support/contact/
#27
ants97
what did microsoft say? If you havn't contacted them then do so and take it from there.

heres a decent place to get started,

http://www.xbox.com/en-GB/support/contact/


hiya nope not rung them yet because it started working and then we had no red lights so didnt know what to ring up and say really

thanks for the link, we are just trying another game in it.It seems to play for about 10 min and then freeze.
#28
well it done the same on the other game but still no red lights like we had last night
#29
IF THE CONSOLE IS FREEZING HALF WAY THROUGH LOADING GAMES THEN IT IS EXPERIENCING PROBLEMS RELATING TO e74 AND THE RRod, (only just realised I was in casp but I aint retyping all that !!)
M$ will only fix if it is under 3 years since the date of manufacture (unless you fight tooth n claw with them and have a receipt to proove it) on RRoD faults and E74, if it is freezing they wont help you.

Don't use the towel trick, as far as I am aware this is a surefire way to cripple your xbox completely and never be able to fix it, ask about locally, there is bound to be someone who can fix it for a small fee.



Mike..
banned#30
well i would ,oh did you say rrod i thought you said prod ,caught my eye anyway.....:whistling:
#31
pmsl x
banned#32
"finace" is that his name!:-D
1 Like #33
RFC
"finace" is that his name!:-D


lol yep thats his nickmane:roll:

no im just a typo queen:-D
banned#34
peardrop21;8608820
lol yep thats his nickmane:roll:

no im just a typo queen:-D

:thumbsup:
#35
Not sure if you have considered using someone from Gumtree or similar. It seems that people in my area charge about £20 to fix RROD and turn around within 24 hours. Obviously there are no guarantee's with people advertising on Gumtree but could be worth a shot if you don't fancy the hassle of fiddling around with it yourself...

Just a thought.
#36
Rowedog
Not sure if you have considered using someone from Gumtree or similar. It seems that people in my area charge about £20 to fix RROD and turn around within 24 hours. Obviously there are no guarantee's with people advertising on Gumtree but could be worth a shot if you don't fancy the hassle of fiddling around with it yourself...

Just a thought.


thats a good idea thanks:thumbsup:

Just confusing us now because its not got the red lights anymore, just freezing:?
banned#37
peardrop21;8609814
thats a good idea thanks:thumbsup:

Just confusing us now because its not got the red lights anymore, just freezing:?

where are you?

in the uk that is!
#38
RFC
where are you?


hertfordshire
banned#39
peardrop21;8609936
hertfordshire

there are a few places in glasgow that could have fixed it!
:(
#40
Well microsoft were pretty useless lol they said just to try using the console without the HD and see if that works and it didnt .She said it would cost £80 something pound to get repaired if i went through their website

So we have bought the kit suggested above to try and if it doesnt work we will try and buy a banned console because my fiance doesnt go on xboxlive or anything so would just want it for playing normal games

Where would be the best place to but one of them and how much do they normally go for please as i have no idea x

thanks guys

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