RSPCA – Rude and Ignorant - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

RSPCA – Rude and Ignorant

spritey Avatar
6y, 1w agoPosted 6 years, 1 week ago
It’s only been twice i’ve ever had to contact the RSPCA, both times they’ve been rude and obnoxious. Once 6 years ago, another just this weekend. Both for similar reasons.

Saturday night we heard meowing at our front door, figuring it was one of our own cats.. I opened the door to be greeted by a kitten no more than 4-5 months old.. Large open wound on his arm, pretty battered in general. He had a collar, although no details attached to it.. Decided to leave it where it was, see if it went off back home.. 20 minutes of it constantly meowing, this little fella wasn’t going anywhere, figured it was better to take it in due to the injuries and the cold weather.

I put the cat in our downstairs bathroom, litter box, food and water and then rang the RSPCA.

Like 6 years ago (Same reason, lost and injured cat), i get this almost “Oh just go away” kind of attitude from the women on the other end of the line.. Baring in mind i live in a completely different area, ringing a completely different RSPCA centre. It was almost like i was being expected to keep the cat, give it a loving home and adopting the bloody thing.. It was only after sternly explaining we already had 3 cats, all of which were from RSPCA re-homing centres and that i didn’t really want a fourth. Also pointing out that i thought the donations i make to the RSPCA actually gets used to help seriously injured cats like this, perhaps i’d misunderstood exactly what they do...

All of a sudden i’m thanked for being “Loving and caring”.. I honestly couldn’t believe it, this is a organization built on charitable donations.. Who’s sole purpose is to provide help for animals such as the one we had taken in, yet i get this kind of attitude when i call them. For the second time..

Anyway.. I’m directed to a centre where i can drop off the cat, so i look after it overnight and take it there the next day.. No microchip, cat is taken straight away to receive antibiotics and treatment for its injuries..

As i’m leaving the building, i hear a member of staff joking “Just had a call, another injured / lost cat is coming in”.. “NO WAY?!” “Na i’m only joking”.. Lots of laughs..

I won’t be donating another penny to the RSPCA, it’s an absolute farce.
Tags:
Other Links From RSPCA:
spritey Avatar
6y, 1w agoPosted 6 years, 1 week ago
Options

All Comments

(68) Jump to unreadPost a comment
Comments/page:
Page:
#1
Sadly i have also found this , terrible attitude and really could not care
banned#2
yes I too encountered staff like this. Sadly.
[mod]#3
had similar response from them last year when we found a puppy, there is no room here,call us in a week! - we just took the dog down there and they eventually took it in.
#4
i also had to ring them when i found a injured dog last year i also got terrible attitude its a shame
banned 2 Likes #5
See the RSPCA are a bunch of muppets, BUT if your real attitude is anything like your online persona, I think I can guess how the real version of events would have actually gone.
banned 1 Like #6
Not one to take the opposite stance.......but <----- you knew that was coming.

The RSPCA and the relative homing centres are overworked to the extreme at the moment.
Homing centres are bulging - we had an article in the local paper the other day. Terribly irresponsible people leading to the workers in these centres being put under a LOT of pressure.

Not saying for one second that poor customer service is ever excusable, but we should maybe give them the benefit of doubt at this time of year. Maybe a little support?

Glad to know the cat got sorted though - well done for that.
#7
Cousin's OH found a kitten at his workplace, he took it home and phoned the RSPCA, was basically told that if they didn't keep it then it would more than likely be put down(this to me is a bit of emotional blackmail), in the end they ended up keeping it as couldn't bare the thought of it being put down if they couldn't find it a home.
banned#8
AshleyRFC
Cousin's OH found a kitten at his workplace, he took it home and phoned the RSPCA, was basically told that if they didn't keep it then it would more than likely be put down(this to me is a bit of emotional blackmail), in the end they ended up keeping it as couldn't bare the thought of it being put down if they couldn't find it a home.


But that's probably what would have happened. Pet owners need to take more responsibility.
banned#9
JonnyTwoToes
Not one to take the opposite stance.......but <----- you knew that was coming.

The RSPCA and the relative homing centres are overworked to the extreme at the moment.
Homing centres are bulging - we had an article in the local paper the other day. Terribly irresponsible people leading to the workers in these centres being put under a LOT of pressure.

Not saying for one second that poor customer service is ever excusable, but we should maybe give them the benefit of doubt at this time of year. Maybe a little support?

Glad to know the cat got sorted though - well done for that.

AshleyRFC
Cousin's OH found a kitten at his workplace, he took it home and phoned the RSPCA, was basically told that if they didn't keep it then it would more than likely be put down(this to me is a bit of emotional blackmail), in the end they ended up keeping it as couldn't bare the thought of it being put down if they couldn't find it a home.


Agree with both of these to be honest, and I also wonder whether the OP has ever had a little joke amongst colleagues, thinking he was out of earshot of customers? Not saying its right, but it happens.
banned#10
VB1, it must be a Christmas thing but I seem to be agreeing with your posts at the moment.

You're right - there's a time to be a pompous git, and a time to try and understand that people may be under a bit of pressure.

Either way, the OP withdrawing any charitable donation is nothing short of cutting his nose nose of to spite his face. The only ones suffering will be the animals.
4 Likes #11
Large open wound on his arm,
Decided to leave it where it was, see if it went off back home.


That concerned me tbh.
2 Likes #12
JonnyTwoToes
Not one to take the opposite stance.......but <----- you knew that was coming.The RSPCA and the relative homing centres are overworked to the extreme at the moment.Homing centres are bulging - we had an article in the local paper the other day. Terribly irresponsible people leading to the workers in these centres being put under a LOT of pressure.Not saying for one second that poor customer service is ever excusable, but we should maybe give them the benefit of doubt at this time of year. Maybe a little support?Glad to know the cat got sorted though - well done for that.

JonnyTwoToes
VB1, it must be a Christmas thing but I seem to be agreeing with your posts at the moment.You're right - there's a time to be a pompous git, and a time to try and understand that people may be under a bit of pressure.Either way, the OP withdrawing any charitable donation is nothing short of cutting his nose nose of to spite his face. The only ones suffering will be the animals.

I can appreciate that the RSPCA is stretched, as i’m sure most can.. Which is why i did not insist they come collect the cat immediately, which would of cost them more being out of hours. Instead offering to keep the cat overnight and even till Monday if it would help.

I’m afraid the staff should know better.

If they’re overwhelmed at a certain centre, they should point that out, apologise that they’re unable to assist you and point you in the direction of somewhere which can. Not treat your phone call like an inconvenience.. All our cats are from RSPCA re-homing centres, we also make donations to the RSPCA. It’s unfortunate that my money will now be going to a different organization for the welfare of animals, because they simply can’t conduct themselves in the way you’d expect them to.

Perhaps if people didn’t have such poor experiences when contacting them, more people would be willing to donate or continuing donating?

There are organizations all over the U.K who deal with animal welfare, not just the RSPCA. Forgive me for feeling my donations would be better spent with one who actually deals with the welfare of animals more appropriately than i have experienced with the RSPCA.

vibeone
Agree with both of these to be honest, and I also wonder whether the OP has ever had a little joke amongst colleagues, thinking he was out of earshot of customers? Not saying its right, but it happens.

RSPCA having a giggle about lost and injuried animals...

Can't say i've ever joked about something with a colleague reaching that level of ignorance..

Edited By: spritey on Nov 29, 2010 10:47
banned#13
spritey

RSPCA having a giggle about lost and injuried animals...

Can't say i've ever joked about something with a colleague reaching that level of ignorance..


Not really. How about a dose of truth.

Colleague 1 winds up colleague 2 by saying there's yet another animal to take in/form to fill in after a crazy busy day. Or supermarket worker 1 winds up supermarket worker 2 by telling him there's another truck full of pallets to face up, or my boss tells me there's another 3 web-apps to finish, or.....

See my point?

They didn't joke about an injured animal at any point. They were winding each other up, assumed they were out of earshot and joking about a busy and stressful day.
1 Like #14
bossyboots
That concerned me tbh.

It wasn't bleeding out of every hole :). While it was a pretty nasty injury, it was starting to dry and did not require immediate attention. It could still walk.. Fortunately my mother inlaw was visiting at the time, who is a veterinary nurse. She checked the wound for infection before we put it back out.

The cat wasn't emaciated and had a collar, which generally means it’s either has a home or has been dumped.

It’s often advised never to take them in straight away, as they may just wonder off back to their home. One of the main frustrations for the RSPCA is people finding a cat and instantly taking it to a centre, rather than giving it opportunity to go home.

After 20 minutes or so, become pretty obvious that it wasn’t going back home.
1 Like #15
vibeone
Not really. How about a dose of truth.Colleague 1 winds up colleague 2 by saying there's yet another animal to take in/form to fill in after a crazy busy day. Or supermarket worker 1 winds up supermarket worker 2 by telling him there's another truck full of pallets to face up, or my boss tells me there's another 3 web-apps to finish, or.....See my point?They didn't joke about an injured animal at any point. They were winding each other up, assumed they were out of earshot and joking about a busy and stressful day.

How about a dose of common sense?

There is an ever so subtle difference between joking about a bunch of pallets needing unloading and abandoned and injured animals.

Then again, it doesn’t surprise me that somebody like yourself can’t spot that..

Edited By: spritey on Nov 29, 2010 10:59
banned#16
spritey
vibeone
Not really. How about a dose of truth.Colleague 1 winds up colleague 2 by saying there's yet another animal to take in/form to fill in after a crazy busy day. Or supermarket worker 1 winds up supermarket worker 2 by telling him there's another truck full of pallets to face up, or my boss tells me there's another 3 web-apps to finish, or.....See my point?They didn't joke about an injured animal at any point. They were winding each other up, assumed they were out of earshot and joking about a busy and stressful day.


How about a dose of common sense?

There is an ever so subtle difference between joking about a bunch of pallets needing unloading and abandoned and injured animals.

Then again, it doesn’t surprise me that somebody like yourself can’t spot that..


I'd have thought you would have be used to this 'banter' in NHS OP? Some of the stuff I'm told makes me physically ill, but I guess it's all relative the job you have?




Edited By: JonnyTwoToes on Nov 29, 2010 11:06
1 Like #17
vibeone
How can I make it clearer so even utter morons understand it.THEY. WERE. NOT. LAUGHING. ABOUT. ABANDONED. AND. INJURED. ANIMALS.They were winding each other up about a overly busy day. Joking about an injured animal would be "Ha look at him with his leg hanging off, what a loser" etc etc. They didn't. Get over it, move on, and take your own advice regarding common sense.

If it wasn’t so sad, it would be quite amusing how dim-witted you can be.

Lost and injured animals were used in context of the wind up, this wasn’t like one employee telling another that their shoes were untied. It's like a nurse saying “God another still born baby on the ward” “Really?” Naa.... gotcha”.

There is a line, if you can’t see that line.. Well, i don’t think there is much hope for you.. Then again, i never have.

Edited By: spritey on Nov 29, 2010 11:06
banned 3 Likes #18
Surprise, surprise there is a troll in this thread.

Spritey you did what you could.
banned#19
spritey
vibeone
How can I make it clearer so even utter morons understand it.THEY. WERE. NOT. LAUGHING. ABOUT. ABANDONED. AND. INJURED. ANIMALS.They were winding each other up about a overly busy day. Joking about an injured animal would be "Ha look at him with his leg hanging off, what a loser" etc etc. They didn't. Get over it, move on, and take your own advice regarding common sense.


If it wasn’t so sad, it would be quite amusing how dim-witted you can be.

Lost and injured animals were used in context of the wind up, this wasn’t like one employee telling another that their shoes were untied. It's like a nurse saying “God another still born baby on the ward” “Really?” Naa.... gotcha”.

There is a line, if you can’t see that line.. Well, i don’t think there is much hope for you.. Then again, i never have.


I think you'll find most nurses are quite happy to indulge is some very-close-to-the-mark stuff actually. These people do the job day in day out. I'm not saying its right for a customer to have heard, but mistakes happen, and to say they were laughing at injured animals is one of the most moronic things I've heard on this site.

Let me know when you are back in the real world. I always knew you weren't all there, but even I'm surprised by your utter stupidity this morning.
banned#20
DLM
Surprise, surprise there is a troll in this thread.

Spritey you did what you could.


hey quidco pays out soon - you off down asda?
2 Likes #21
JonnyTwoToes
I'd have thought you would have be used to this 'banter' in NHS OP? Some of the stuff I'm told makes me physically ill, but I guess it's all relative the job you have?

As always, there is a line.. Some people lack the common sense and decency to stay within that line, some do not.. Just because every professional has it's share of idiots, doesn't not excuse or making it any less wrong.

Edited By: spritey on Nov 29, 2010 11:11
banned#22
vibeone
DLM
Surprise, surprise there is a troll in this thread.Spritey you did what you could.
hey quidco pays out soon - you off down asda?

LMFAO :{
banned#23
The person on the end of the phone, and indeed in the rescue centres have to deal with utterly moronic fools everyday. Is it surprising sometimes they let their profession ism slip slightly? Nobody is perfect, and lets face it, we'd all struggle to remain calm in the face of such idiocy.
#24
vibeone
I think you'll find most nurses are quite happy to indulge is some very-close-to-the-mark stuff actually. These people do the job day in day out. I'm not saying its right for a customer to have heard, but mistakes happen, and to say they were laughing at injured animals is one of the most moronic things I've heard on this site.Let me know when you are back in the real world. I always knew you weren't all there, but even I'm surprised by your utter stupidity this morning.

No, you see i live in a world where some jokes in bad taste are actually offensive and still think people should know better. I also live in a world where no matter how much that goes on, it does not mean it should be any less appalled or reviled.

Then there is you.. In your world, what you say and do actually makes sense.. This is obviously at odds with the fact that most think you’re few IQ points short of Forest Gump, except women at bus stops don't take your chocolates and just think you're a nob.

Edited By: spritey on Nov 29, 2010 11:18
banned#25
spritey
vibeone
I think you'll find most nurses are quite happy to indulge is some very-close-to-the-mark stuff actually. These people do the job day in day out. I'm not saying its right for a customer to have heard, but mistakes happen, and to say they were laughing at injured animals is one of the most moronic things I've heard on this site.Let me know when you are back in the real world. I always knew you weren't all there, but even I'm surprised by your utter stupidity this morning.


No, you see i live in a world where some jokes in bad taste are actually offensive and still think people should know better. I also live in a world where no matter how much that goes on, it does not mean it should be any less appalled or reviled.

Then there is you.. In your world, what you say and do actually makes sense.. This is obviously at odds with the fact that most think you’re few IQ points short of Forest Gump.


Sweet jesus are you really this **** stupid?

They said, in presumed private, a one-liner to each other. 1) It really wasn't that offensive 2) It really wasn't meant for your ears.

Lets put our obvious hatred and extreme pity for each other to one side, and let me tell you something honestly and without malice: You are being ridiculous.


Edit: I think my post here sums up my views perfectly, and spritey's reply below sums up what I'm dealing with. So off my own back, I have deleted the posts I made since this one.



Edited By: vibeone on Nov 29, 2010 11:37: ^
#26
jellybaby22
seems a shame but they are massively overworked.... I found a cat a few years ago.. injured and in a sorry state..they refused point blank to take it... had to pay for its vet treatment myself and then I found it a home myself.... I understand that they cant help every animal but I agree with the OP..the person I spoke to had a bad attitude....shame really...I give my money to the cats protection league now.... they seem to help more

Yeah, been looking at the Cats Protection League myself.

It's just dissapointing i guess, you expect so much more from an organization like the RSPCA.
1 Like #27
vibeone
Sweet jesus are you really this **** stupid?They said, in presumed private, a one-liner to each other. 1) It really wasn't that offensive 2) It really wasn't meant for your ears.Lets put our obvious hatred and extreme pity for each other to one side, and let me tell you something honestly and without malice: You are being ridiculous.

I don’t hate you, while you may think you wind up people to the point of anger.. You’re more like a itch, only ever reaching “slightly annoying”.

It was heard, it was said.. No matter how much you’d like to put that down to “work banter”, it still more than crossed a line in terms of the context.

It’s obviously a little concerning that you’re adding 1 and 1 together and getting “bacon”, the actually answer is 2. I wish you luck in the shrimpin' business.

Edited By: spritey on Nov 29, 2010 11:27
banned 3 Likes #28
The immaturity in this thread is off the scale :(
banned#29
I'm sure the RSPCA are going to be really worried at the loss of Spritey's contributions. Out of interest, how much will they be losing?

So you heard someone say something jokingly you thought was offensive? Maybe they heard you shut the door on this cat in the first place? I'm guessing you think you are the first person to ring up with a poxy cat and all must bow?

Get over it and quit with the name calling and personal insults if you possibly can. (A step too far I'd imagine!)
banned#30
The fact of the matter is, your attitude is relative to your job.

Like I've said, if you care to spend five minutes in a nurses room, you'll hear a lot worse - I expect all professions have the same amount of banter. It's human nature.

I've heard some stories from the director of a Funeral company of what banter goes on there.

The simple fact of the matter is whether or not you hear it. The fact that is exists should be obvious.

Edited By: JonnyTwoToes on Nov 29, 2010 11:43
#31
guv
I'm sure the RSPCA are going to be really worried at the loss of Spritey's contributions. Out of interest, how much will they be losing?So you heard someone say something jokingly you thought was offensive? Maybe they heard you shut the door on this cat in the first place? I'm guessing you think you are the first person to ring up with a poxy cat and all must bow?Get over it and quit with the name calling and personal insults if you possibly can. (A step too far I'd imagine!)

As i said earlier, which perhaps you’ve blindly decided not to read.. It’s advised not to take in a cat straight away. Infact, even when first contacting them.. I was asked whether i had, to which i replied that i left it a while to see whether it wondered home. So for your benefit.. Read post 14..

JonnyTwoToes
The fact of the matter is, your attitude is relative to your job.Like I've said, if you care to spend five minutes in a nurses room, you'll hear a lot worse - I expect all professions have the same amount of banter. It's human nature.I've heard some stories from the director of a Funeral company of what banter goes on there.The simple fact of the matter is that if you hear it or not. The fact that is exists should be obvious.

This is the vital difference between what i’m saying and what you are..

I understand this stuff exists, i also appreciate that the world will keep on turning and it’s a reality of the world..

What i do not accept though, is that i should be any less annoyed or appalled by what they’re saying because of that. It’s not on, it’s completely unprofessional and way over what you’d consider acceptable office banter, particular when considering the context and the fact it’s the RSPCA.
banned#32
spritey

JonnyTwoToes
The fact of the matter is, your attitude is relative to your job.Like I've said, if you care to spend five minutes in a nurses room, you'll hear a lot worse - I expect all professions have the same amount of banter. It's human nature.I've heard some stories from the director of a Funeral company of what banter goes on there.The simple fact of the matter is that if you hear it or not. The fact that is exists should be obvious.


This is the vital difference between what i’m saying and what you are..

I understand this stuff exists, i also appreciate that the world will keep on turning and it’s a reality of the world..

What i do not accept though, is that i should be any less annoyed or appalled by what they’re saying because of that. It’s not on, it’s completely unprofessional and way over what you’d consider acceptable office banter, particular when considering the context and the fact it’s the RSPCA.


I don't disagree with you - although it's life, what we gonna do? Walk around being appalled all day? Life's to short.
#33
JonnyTwoToes
I don't disagree with you - although it's life, what we gonna do? Walk around being appalled all day? Life's to short.

Get annoyed, bitch, moan and complain.
banned#34
spritey
JonnyTwoToes
I don't disagree with you - although it's life, what we gonna do? Walk around being appalled all day? Life's to short.
Get annoyed, bitch, moan and complain.

Don't waste your energy.

I guess you are a man :p
banned#35
spritey
JonnyTwoToes
I don't disagree with you - although it's life, what we gonna do? Walk around being appalled all day? Life's to short.


Get annoyed, bitch, moan and complain.


I won't get annoyed, moan or complain, and stop calling me bitch! (RIP Leslie!) X)
#36
DLM
Don't waste your energy.I guess you are a man :p

I haven’t wasted much energy..

That’s what we do.. Humans.. We complain, we then share with others our complaints.. They may have experienced similar issues, they in turn complain.. What was one persons issue, becomes a complaint backed by others.. Which may lead to a change.. Or somebody reading may choose to be a little more careful with their words in future.

I really don't like the "That's life" excuse so many people use, it's almost like they've given up expecting a level of decency from others.

Edited By: spritey on Nov 29, 2010 12:05
banned#37
spritey
DLM
Don't waste your energy.I guess you are a man :p
I haven’t wasted much energy..That’s what we do.. Humans.. We complain, we then share with others our complaints.. They may have experienced similar issues, they in turn complain.. What was one persons issue, becomes a complaint backed by others.. Which may lead to a change.. Or somebody reading may choose to be a little more careful with their words in future.

No point in venting on here though because the site is full of teenagers.

Write to the director of the RSPCA next time (_;)
#38
"Large open wound on his arm"

Be worried that this is some sort of Hybrid bent on world domination.
#39
DLM
No point in venting on here though because the site is full of teenagers.Write to the director of the RSPCA next time (_;)

I've written a complaint.. I'm also shared my experience of the RSPCA on here, while it may have people like vibeone who's purpose is to derail discussion rather than take part it in.. I still think there are plenty of good people on here, who have similar views.. That some stuff, just plain isn't right.. And we should be annoyed about that.
#40
lol!! X)

Adam2050
"Large open wound on his arm"

Be worried that this is some sort of Hybrid bent on world domination.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!