Hi, I signed up with ruby bingo and received £16 free bonus credit and on my very first game i won £247. When i tried to withdraw it it said i had to make a deposit first so i deposited £5 and after it seemed to let me withdraw my winnings. I've just received an email from the cashier and they said they are unable to process my request until i comply to the promotional bonus policy. I've just read the policy and i must be thick because i don't understand it lol. Could someone please let me know what i need to do to get my winnings? Thank you for any help.
Link to policyhttp://www.rubybingo.com/promotions/bingo-bonuses.htm