Has anyone dealt with Ryan Airways regarding denied boarding? I could really do with some advise please.
I have just returned from Lanzarote with my 2 kids and my mother. We should have been on a flight at 17.15 hours - but every half hour they said it was delayed a further half hour due to weather conditions. Then at 9.00pm we were told it was due to land and we would definitely be flying home. It arrived at 10.15pm and at 11.15pm we were told it wouldn't be flying because the pilot had run out of flying time. We were then given a list of hotels and told to find a room and go as the airport was closing for the night!! I then phoned hubby to tell him of the delay and he said he knew an hour previously!! We also found out that Bristol did not accept any flights after 2am and so by 10pm it would have been known we couldn't have flown home but we weren't told.
Also hubby had travelled to the airport which is a 1½ hour drive as Bristol confirmed it had left Lanzarote and would be just an hour late!
The flight was then due to go out the following day at 12.30 and left one hour later as they were late arrranging buses to the plane. Arrived home at 5.30pm 20 hours late.
I know the weather cannot be helped but it was the lack of communication and wrong information which was given which turned it all a bit sour!
Has anyone dealt with this previously - if so please give me some pointers.
Thank to one and all - Debs