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Sainsbury TV Refund Policy

mmmkbbmmmkbb

i bought a tv few days ago from sainsbury
dun really like it wana bring it back to store
call d store but been told no refund for tv once is been used

but i was informed i am able to return if i am not satisfied with my tv when i purchsed it

any ideas guys?

All Comments (26)

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1
    skusey
    Tell them the sound quality is poor and not as you expected
    alexthekid
    most places wont allow you to return a TV once used, however if a member of staff said you could bring it back if your not happy then I would complain to the manager and you should get your money back or at least an exchange for another TV.
    mmmkbb
    is d tv not cover under the 28 days change ur mind policy?
    33342
    dcx_badass
    Well that's not a law anyway, but dear god if you want help learn some freaking english.


    lol
    jonesytheblade
    mmmkbb
    is d tv not cover under the 28 days change ur mind policy?


    or d oopsie-daisy policy? :?
    MANJ_007
    just make up an intermittent fault - they will then refund
    jamstaruk1972
    alexthekid
    most places wont allow you to return a TV once used, however if a member of staff said you could bring it back if your not happy then I would complain to the manager and you should get your money back or at least an exchange for another TV.


    load of rubbish if i had a pound for every "a member of staff said this" id be rich

    however they may have a no quibble returns policy if your not happy with product return it within a certain amount of time then thats fair enough
    alexthekid
    jamstaruk1972
    load of rubbish if i had a pound for every "a member of staff said this" id be rich

    however they may have a no quibble returns policy if your not happy with product return it within a certain amount of time then thats fair enough


    I worked in a similar environment and if a customer came in unhappy with a TV and said "oh someone said I could return if I didnt like it" then we couldnt argue it as "The customer is always right" so we would normally exchange it or if they got really argumentative then we would just refund them.

    I think somewhere like Sainsburys would just exchange/refund it to avoid the trouble.

    Like other people have said just make up a intermittent problem.
    slackrat77
    sell it, its not the store's fault you made a bad decision.
    as for making up faults in the hope of a refund, this is why i hate customers
    mmmkbb
    dcx_badass
    Well that's not a law anyway, but dear god if you want help learn some freaking english.


    i think my english is more than sufficient for people to understand.
    mmmkbb
    slackrat77
    sell it, its not the store's fault you made a bad decision.
    as for making up faults in the hope of a refund, this is why i hate customers


    but is that not the reason why sainsbury got their 28 days change ur mind return policy? just so that if customers were not satisfied with their products, they can bring it back?

    i assume u work in CS, what has customers bringing back stuff affecting you? or is it because you are just concern about the profit of your company? or is it because that actually increase your workload?
    Some_Bloke
    Sainsbury's Returns Policy says:

    [INDENT]I bought some products from you, but I don’t need them. Can I return them?

    We want you to be happy with your purchases.

    So, if your product is faulty
    Simply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. This doesn’t include electrical products.

    If you have changed your mind
    Please keep your receipt and return your item in a, saleable condition, with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.

    Exceptions apply; please see instore for details.

    Electrical goods
    If you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.

    If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

    Changed your mind? No problem
    We'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

    Exceptions apply; please see instore for details.

    This Sainsbury’s policy does not affect your statutory rights.
    [/INDENT]

    See it in all its glory here: http://www2.sainsburys.co.uk/aboutus/popularquestions/policies.htm#Returns
    Wotwot123
    Print that off and take it in then.
    PraxxtorCruel
    Some_Bloke
    Sainsbury's Returns Policy says:

    [INDENT]I bought some products from you, but I don’t need them. Can I return them?

    We want you to be happy with your purchases.

    So, if your product is faulty
    Simply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. This doesn’t include electrical products.

    If you have changed your mind
    Please keep your receipt and return your item in a, saleable condition, with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.

    Exceptions apply; please see instore for details.

    Electrical goods
    If you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.

    If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

    Changed your mind? No problem
    We'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

    Exceptions apply; please see instore for details.

    This Sainsbury’s policy does not affect your statutory rights.
    [/INDENT]

    See it in all its glory here: http://www2.sainsburys.co.uk/aboutus/popularquestions/policies.htm#Returns


    Yeah but it says in 'new, saleable condition'. I guess the saleable condition says something but then again the word 'new' suggest something else too.
    matt3454
    Yeah, just make sure you haven't ripped off the stickers that advertise the products capabilities.
    monkey_whiskers
    We had the same problem with a TV from Argos. Asked all about bringing it back if faulty or unliked. Got it home and it had a slight fault with the internet capability on it, plus we hated the bloody thing. It 'created' dust. It was a magnet and our place is seriously well kept because of our combined allergies.
    Got the OH to take it to the desk whilst I took a call and the manager wasn't having any of it. Said it was too dusty to take back. We offered to wipe it. When I mentioned the fault - he blatently accused me of lying.

    We took it to another store without problems so no problem in the end. But customer service and plain manners don't exist everywhere!
    tara1082
    Some_Bloke
    Sainsbury's Returns Policy says:

    [INDENT]I bought some products from you, but I don’t need them. Can I return them?

    We want you to be happy with your purchases.

    So, if your product is faulty
    Simply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. [COLOR="Red"]This doesn’t include electrical products.[/COLOR]

    If you have changed your mind
    Please keep your receipt and return your item in a, [COLOR="red"][COLOR="red"][COLOR="red"][COLOR="red"]saleable condition,[/COLOR][/COLOR][/COLOR][/COLOR] with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.

    Exceptions apply; please see instore for details.

    Electrical goods
    If you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.

    If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

    Changed your mind? No problem
    We'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

    Exceptions apply; please see instore for details.

    This Sainsbury’s policy does not affect your statutory rights.
    [/INDENT]

    See it in all its glory here: http://www2.sainsburys.co.uk/aboutus/popularquestions/policies.htm#Returns
    lollsxx
    just tell them its faulty, summit like it turns its self off after 15 mins if u have ya reciept they have to refund
    33342
    lollsxx
    just tell them its faulty, summit like it turns its self off after 15 mins if u have ya reciept they have to refund


    Yes, and while he's in there committing fraud, why not tell him to steal a weeks food for his family too?
    Oh and apart from that they don't have to refund at all.
    magicbeans
    liers, the bunch of ya.

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