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Sainsbury TV Refund Policy

mmmkbb Avatar
mmmkbb4y, 10m agoPosted 4 years, 10 months ago
i bought a tv few days ago from sainsbury
dun really like it wana bring it back to store
call d store but been told no refund for tv once is been used

but i was informed i am able to return if i am not satisfied with my tv when i purchsed it

any ideas guys?
mmmkbb Avatar
mmmkbb4y, 10m agoPosted 4 years, 10 months ago
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skusey#1
Tell them the sound quality is poor and not as you expected
alexthekidbanned#2
most places wont allow you to return a TV once used, however if a member of staff said you could bring it back if your not happy then I would complain to the manager and you should get your money back or at least an exchange for another TV.
mmmkbb#3
is d tv not cover under the 28 days change ur mind policy?
33342banned#4
dcx_badass
Well that's not a law anyway, but dear god if you want help learn some freaking english.


lol
jonesytheblade#5
mmmkbb
is d tv not cover under the 28 days change ur mind policy?


or d oopsie-daisy policy? :?
MANJ_007#6
just make up an intermittent fault - they will then refund
jamstaruk1972#7
alexthekid
most places wont allow you to return a TV once used, however if a member of staff said you could bring it back if your not happy then I would complain to the manager and you should get your money back or at least an exchange for another TV.


load of rubbish if i had a pound for every "a member of staff said this" id be rich

however they may have a no quibble returns policy if your not happy with product return it within a certain amount of time then thats fair enough
alexthekidbanned#8
jamstaruk1972
load of rubbish if i had a pound for every "a member of staff said this" id be rich

however they may have a no quibble returns policy if your not happy with product return it within a certain amount of time then thats fair enough


I worked in a similar environment and if a customer came in unhappy with a TV and said "oh someone said I could return if I didnt like it" then we couldnt argue it as "The customer is always right" so we would normally exchange it or if they got really argumentative then we would just refund them.

I think somewhere like Sainsburys would just exchange/refund it to avoid the trouble.

Like other people have said just make up a intermittent problem.
slackrat77#9
sell it, its not the store's fault you made a bad decision.
as for making up faults in the hope of a refund, this is why i hate customers
mmmkbb#10
dcx_badass
Well that's not a law anyway, but dear god if you want help learn some freaking english.


i think my english is more than sufficient for people to understand.
mmmkbb#11
slackrat77
sell it, its not the store's fault you made a bad decision.
as for making up faults in the hope of a refund, this is why i hate customers


but is that not the reason why sainsbury got their 28 days change ur mind return policy? just so that if customers were not satisfied with their products, they can bring it back?

i assume u work in CS, what has customers bringing back stuff affecting you? or is it because you are just concern about the profit of your company? or is it because that actually increase your workload?
Some_Bloke#12
Sainsbury's Returns Policy says:

[INDENT]I bought some products from you, but I don’t need them. Can I return them?

We want you to be happy with your purchases.

So, if your product is faulty
Simply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. This doesn’t include electrical products.

If you have changed your mind
Please keep your receipt and return your item in a, saleable condition, with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.

Exceptions apply; please see instore for details.

Electrical goods
If you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.

If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

Changed your mind? No problem
We'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

Exceptions apply; please see instore for details.

This Sainsbury’s policy does not affect your statutory rights.
[/INDENT]

See it in all its glory here: http://www2.sainsburys.co.uk/aboutus/popularquestions/policies.htm#Returns
Wotwot123#13
Print that off and take it in then.
PraxxtorCruel#14
Some_Bloke
Sainsbury's Returns Policy says:

[INDENT]I bought some products from you, but I don’t need them. Can I return them?

We want you to be happy with your purchases.

So, if your product is faulty
Simply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. This doesn’t include electrical products.

If you have changed your mind
Please keep your receipt and return your item in a, saleable condition, with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.

Exceptions apply; please see instore for details.

Electrical goods
If you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.

If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

Changed your mind? No problem
We'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

Exceptions apply; please see instore for details.

This Sainsbury’s policy does not affect your statutory rights.
[/INDENT]

See it in all its glory here: http://www2.sainsburys.co.uk/aboutus/popularquestions/policies.htm#Returns


Yeah but it says in 'new, saleable condition'. I guess the saleable condition says something but then again the word 'new' suggest something else too.
matt3454#15
Yeah, just make sure you haven't ripped off the stickers that advertise the products capabilities.
monkey_whiskers#16
We had the same problem with a TV from Argos. Asked all about bringing it back if faulty or unliked. Got it home and it had a slight fault with the internet capability on it, plus we hated the bloody thing. It 'created' dust. It was a magnet and our place is seriously well kept because of our combined allergies.
Got the OH to take it to the desk whilst I took a call and the manager wasn't having any of it. Said it was too dusty to take back. We offered to wipe it. When I mentioned the fault - he blatently accused me of lying.

We took it to another store without problems so no problem in the end. But customer service and plain manners don't exist everywhere!
tara1082#17
Some_Bloke
Sainsbury's Returns Policy says:

[INDENT]I bought some products from you, but I don’t need them. Can I return them?

We want you to be happy with your purchases.

So, if your product is faulty
Simply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. [COLOR="Red"]This doesn’t include electrical products.[/COLOR]

If you have changed your mind
Please keep your receipt and return your item in a, [COLOR="red"][COLOR="red"][COLOR="red"][COLOR="red"]saleable condition,[/COLOR][/COLOR][/COLOR][/COLOR] with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.

Exceptions apply; please see instore for details.

Electrical goods
If you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.

If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

Changed your mind? No problem
We'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

Exceptions apply; please see instore for details.

This Sainsbury’s policy does not affect your statutory rights.
[/INDENT]

See it in all its glory here: http://www2.sainsburys.co.uk/aboutus/popularquestions/policies.htm#Returns
lollsxx#18
just tell them its faulty, summit like it turns its self off after 15 mins if u have ya reciept they have to refund
33342banned#19
lollsxx
just tell them its faulty, summit like it turns its self off after 15 mins if u have ya reciept they have to refund


Yes, and while he's in there committing fraud, why not tell him to steal a weeks food for his family too?
Oh and apart from that they don't have to refund at all.
magicbeans#20
liers, the bunch of ya.

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