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kurv Avatar
5y, 6m agoPosted 5 years, 6 months ago
Just wondering whether anyone has experience of cancelling orders on Sainsbury's website. I placed an order, changed my mind, but couldn't cancel online.

If I call up customer service tomorrow, should that do it?.

They were very quick to take my cash, most companies I order from only take it when the item has been processed. Can't imagine they've done that on a Friday night.
kurv Avatar
5y, 6m agoPosted 5 years, 6 months ago

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Hi Kurv
this was posted in Feedback which is only for feedback about the Hotukdeals site so I've moved it to Misc and hopefully you'll get a response from someone who has cancelled orders with Sainsburys....
My experience with customer service was very good with sainsburys. I havn't had to cancel an order but they had to cancel one as the item I ordered was out of stock. I imagine it's the same procedure for most companies - If the item has yet to be dispatched then you will be able to cancel your order.

Edited By: maximoshark on May 06, 2011 23:45: info
ok thanks alot for the advice. will give them a call in the morning
Have cancelled with them and they are very good with Customer service, never had a problem
Sainsbury's have very good customer service.............however, if you ordered from Sainsbury Entertainment then that is completely different and they are truly awful.
I ordered a printer from them then found it cheaper elsewhere, rang and cancelled on the phone, very helpful and refunded promptly.

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