I was at work on Saturday and a customer returned a faulty Xbox 360 for a new one which I promptly replaced without any hassle.
He then went on to ask me if he was to get a new 12 months guarantee on the console. I replied by saying no and said its a year from the date he originally purchased the console.
He then said according to the sale of goods act (or something like that) he was entitled to a refund and could then buy the console again.
I wouldnt have given him a refund as our policy states refunds are only given on faulty item where no replacement is available.
Can someone please clear this up for me as Im sure Im right...
He was a right *******was moaning because I only replaced the Xbox and not the whole kit.