I phoned up to get my 5 year warranty registered for my new tv, only to have to lady on the phone tell me that is doesnt exist, that the glossy leaftlet telling me all about my warranty has been forged by the company i bought my tv from and is totally fake. so i rang the company for them to tell me that they have this problem all the time from samsung, that it's a legitimate warranty and i need to sort it out with samsung. So i rang samsung back this time they gave me a number for an insurance company who the guy said dealt with their extended warranties, so i rang them for them to tell me they only deal with the one year warranties, and that they get people passed to them all the time from samsung with the wrong information. It's really rubbish customer service! Rant over.