SAMSUNG FREE REPAIR !! Correct tel number now...sorry. - HotUKDeals
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SAMSUNG FREE REPAIR !! Correct tel number now...sorry.

healvis Avatar
6y, 1m agoPosted 6 years, 1 month ago
Anybody who has bought a Samsung LCD tv in the last few years and is having problems with it not turning on or making clicking noises when it tries to switch on can get it repaired for free by Samsung, even if it is out of warranty. Mine started to go wrong a couple of weeks ago. I had the clicking problems and also a green overcast on the screen. I called Samsung and it was repaired within 3 days free of charge. Call 01932 454358 Samsung. The engineer said the fault is because the wrong components were fitted to the televisions in the factory.
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healvis Avatar
6y, 1m agoPosted 6 years, 1 month ago
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banned#1
good to know, got a samsung :)
#2
I had it make sum clicking noises about a year ago, but nothing became of it! Wonder if they will still take it to replace the incorrectly fitted components?
#3
Mine does this no picture, and Samsung wont fix it, I rang last week (TV is 18 months old)


Edited By: nutta on Nov 04, 2010 16:24: info
#4
Oh, so they're finally fulfilling their legal obligations. Good to hear.

The reason for the clicking noise and the TV not turning on is that Samsung put 10v capacitors on a 12v circuit. It's not an easy mistake to make - it says "12v" in big letters on the circuit board, and then "10v" in slightly smaller letters on the capacitors themselves. Blatant time-bombing I reckon, and having suffered the problem with my own Samsung (which cost £1000, and then £2 more for the new capacitors I had to buy for it), it's put me off Samsung completely. Bad, bad company.
#5
dxx
Oh, so they're finally fulfilling their legal obligations. Good to hear. The reason for the clicking noise and the TV not turning on is that Samsung put 10v capacitors on a 12v circuit. It's not an easy mistake to make - it says "12v" in big letters on the circuit board, and then "10v" in slightly smaller letters on the capacitors themselves. Blatant time-bombing I reckon, and having suffered the problem with my own Samsung (which cost £1000, and then £2 more for the new capacitors I had to buy for it), it's put me off Samsung completely. Bad, bad company.


Any links as to where i can get parts to replace TV is a LE32A456C

Edited By: nutta on Nov 04, 2010 16:28: info
#6
nutta
dxx
Oh, so they're finally fulfilling their legal obligations. Good to hear. The reason for the clicking noise and the TV not turning on is that Samsung put 10v capacitors on a 12v circuit. It's not an easy mistake to make - it says "12v" in big letters on the circuit board, and then "10v" in slightly smaller letters on the capacitors themselves. Blatant time-bombing I reckon, and having suffered the problem with my own Samsung (which cost £1000, and then £2 more for the new capacitors I had to buy for it), it's put me off Samsung completely. Bad, bad company.



Any links as to where i can get parts to replace TV is a LE32A456C


I just bought mine from the Maplin parts counter. My TV's an LE40 and it needed four 12v 1000uF, and although I imagine yours will be the same, take the back off it first and take a look, just to be sure. You can leave the TV in its normal position when you do this. Just unplug anything attached to the back, undo the screws, and pop it off. Your faulty capacitors will probably be in the top right corner of the power circuit board, and you'll spot them easily because they'll be bulging at the top.

Leave it unplugged for a couple of days before touching any of the capacitors, mind. They do hold charge for a while afte the power's been removed, and can be really sore.
#7
hope there LED tvs are better made,might be glad i got the 5 year warranty from john lewis if not!
#8
Mine is 4 years old and the screen turns on but you get green flickering and then it switches off. Will try to call the number above thanks.
#9
the actual number for samsung support is 01932 454358
banned#10
Any of the B650's affected?
#11
Im have taken back off the TV and had a close look at the capacitors and they look fine to be honest. I have uploaded some pics for you tohave a look can anyone see anything that looks wrong?
Thanks
http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2089.jpg
http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2088.jpg
http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2087.jpg
http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2086.jpg
http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2085.jpg
[IMG]http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2084.jpg[/IMG]
[IMG]http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2083.jpg[/IMG]






Edited By: nutta on Nov 05, 2010 14:42: added pics
banned#12
Got macro mode on your camera? Take a closer photo from a 10 degree angle then flat to the capacitors in the top right of the third photo. Can you read what's on the side of them? They state whether they are 12v or 10v, replace the 10v before they do fail.

Replaced all the capacitors on my Sky HD Thomson box one was quite bad in the centre, having looked at my Sky+ Thomson box they were worse in that one.

http://farm5.static.flickr.com/4148/4970431193_9b12fa62dd.jpg



Edited By: lumoruk on Nov 05, 2010 16:35: ///
banned#13
The bottom 3 in the right corner look slightly swollen by the heat sink, they get very hot.

http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2084.jpg
#14
http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2083.jpg
#15
http://i286.photobucket.com/albums/ll100/wolves1_photos/100_2084.jpg
#16
I've been trying to get my Samsung 40 inch LCD TV sorted for weeks, same problem with the TV just clicking on and off when you try to turn it on. Also sometimes you have sound and colour, sometimes not! Anyway just called the number given at the top and Samsung are sending an engineer to my house to check the capacitators. If this is the problem they will fix it for free! TV is 4 years old.
#17
Thanks for this, coming to fix my telly too :-)
#18
Same issue, just had my Samsung TV fixed by local Samsung service centre free of charge. Thanks for all the help and advice!
#19
Im hoping somone comes back to look at thease messages my tv is doing the exact same thing it wount go on at all know, have phoned the number above but it seems to go on about a switch over and not giving me anything on getting an enginer number help please
#20
Just called today TV 3.5 years old...they arrange free inspection if is the capacitors then free replace otherwise a report saying what's wrong...glad I took another look before Repair man came out!
#21
Just had my LE40R88BDX (I purchased in 04-April-2008!) breakdown last Wednesday,
I phoned up (make sure you have your Model No and Serial No) and they sent out a local engineer to investigate on Friday, had to take it away for free repair as this model required the Capacitors changing and the EPROM resetting too. It is being returned this Thursday All Free of Charge. 8)



Edited By: BigE0n on Jul 11, 2012 10:20
1 Like #22
Having the same problem, LE40A656 which is 4 years old takes about 5 mins to turn on. Phoned Samsung on 01932454358 option 1 then option 4, reported the problem. They have arranged a service call within the next 24 hours and an engineer will come out to inspect and repair my tv. I will keep you posted.
#23
Follow up to my earlier post. I had a call from a repair centre the same day i reported the problem, they said they will have an engineer in my area in 5 working days. At 8.30am on the agreed day an engineer arrived, i told him the problem to which he replied its a common fault. After removing the back of my tv he showed me that 2 of the capcitors were blown. Within 10 minutes he had replaced all 4 capacitors and replaced the back of the tv connected it all back together and i was signing his repair sheet. This was done free of charge, leaving me a happy chap. Great service Samsung.
#24
I phoned Samsung this morning at 9.30 with the same problem. Took a few details and said the repair company would contact me in 24hrs. Got a phone call 20 mins later and within an hour they had repaired my TV. Excellent service from Samsung and thanks for the post, would of binned the TV if i had not seen this!
#25
Had my Telly for give years and they come straight out and fixed it ,took no longer than a few days really impressed
#26
Thanks OP, I have had a LE40F86BDX sitting around for nearly a year with the intention of having ago at replacing the capacitors myself, then found this post through google, gave the number a call and they will be out early next week to fix it for free as long as the issue is with the capacitors or powerboard, otherwise they will provide an engineers fault report and I can then decide if I want to pay them to fix it or not and no charge for them to come and look a the issue.:D
#27
Hi just want to say thanks for the post. Had the same problem with my Samsung t.v. (my husband just wanted to take it to the tip because we bought a new tv). I kept googling and only kept coming up with the american advice sites. Then by chance found this post. Rang Samsung who took some details, an engineer came out today and it's all been fixed free of charge. Thanks again. :D
#28
Engineer visited on Monday and took about 10 minutes to replace 6 capacitors which had blown, all working now so thanks again
#29
Wouldn't touch mine, had it swapped out 3 times in 2007 when I first got it because the backlight kept going, has just got the clicking issue as described but because it's not down as one of the main model numbers, not their problem. Hmm.
#30
Samsung LE40R8780 started clicking a couple of weeks ago then on Monday would not turn on at all. As I had no TV to watch I found myself on google and found all the blogs. Next morning with nothing to loose I called Samsung and spoke to a very helpfull man (I didn't even have the correct serial number as a bracket was covering the plate on my TV). I told him about the clicking and poping sounds and he told me not to worry it would be repaired free of charge. He gave me a reference number and said that a repair engineer would call within 24 hours. No one called so I rang Samsung again - another helpful guy, he said the other adviser had not given the correct info and that an engineer would call within 48 hours, he also gave me a order repair number. 48 hours later no call so I rang again and was given the telephone number of the repairer (Genserve in Swindon). I rang them at 4pm on Thursday and was told the engineer would come the next day. The engineer arrived 11am Friday, replaced the capacitors and a memory card and was done within an hour - all free of charge.
#31
Just called them today about my LE40557 TV about 4 years old and described what was happening, stuck between on and off and flashing light/ standby light, and the guy took the model, s/n and went and checked and reported that it is a logged fault on these so they are calling to arrange an engineer visit. He did say that if it was something else then i would have to pay, but if it's the capacitors then i won't. sounds fair enough. thanks for the useful comments etc everyone! and GL.
#32
Glad I found this site as it's saved me potentially £35 to £65 call-out fee. Spoke to Samsung on number given in post. Guy sounded like he was used to this type of call. Booked free engineer call out about one hour ago. They just rang to say they are on their way.
#33
Wanted to say thanks for this too - I've had my TV since 2008 and they've arranged for an engineer to visit tomorrow. Same problem as above, clicking on / off but not starting.
#34
Same problem, the TV makes a clicking noise and does not turn on and prior to this the TV would turn on after I had turned it off. The engineer is coming to look at it and if it is a manufacturer's fault, which I think it is, it will be repaired fee of charge. I have always had various Samsung products and have never had a problem. It is good that they want to keep their good name and put things right.
#35
same problem but because not one of the models already known (ps43d490a1wxxu) with fault. i haven't got a foot to stand on :( same problem with clicking and not turning on at all. less than 18 month purchased new.
help please
#36
Samsung (think 36") TV only couple years old - will not torn on. on/off red light flickers 5 times then nothing. Am told fitted with faulty capacitors - where do I go for help please???
#37
allenjoslin
Samsung (think 36") TV only couple years old - will not torn on. on/off red light flickers 5 times then nothing. Am told fitted with faulty capacitors - where do I go for help please???

eBay for a soldering iron and the relevant capacitors, half hour job.
#38
Thank you so much for putting up this post. I found this by chance while I was googling repair centres for my Samsung LE37R87BD. I gave the Samsung service centre number a ring and they arranged for the local service centre to come out to fix it. The engineer came within a week (would've been sooner if I was available) and he confirmed it was a capacitor problem and has taken it away to replace them.....all for free! Can't ask for better than that. :D
#39
Had this issue with my LG tv a few months ago, maybe not only Samsung who are guilty of this?
#40
After reading here about telephoning Samsung regarding a free repair to my television, which is displaying the fault of not switching on/off and making a clicking noise, I am delighted to say that they have accepted my request and will be sending an engineer to rectify the problem within 2 days. My set is over 5 years old but still it will be repaired for free if it is indeed the known capacitor problem. Really pleased that I searched Google and came up with the advice given on this site. Many thanks.

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