HI all - I have another gripe with an online retailer.
I bought a 32" samsung LCD 22 months ago which has developed black vertical and horizontal lines (like shadows) across the whole screen. Ive phoned Samsung who have suggested the TV (after a reset) maybe faulty but as its out of its 12 month warranty I would need to pay for a repair. The firm they offered, which is local to me, want £95 just to look at it!!!
I have contacted the online company who sold me the TV and mentioned the sale of goods act - the provisions in the Act entitles the consumer with a faulty item to request a repair or replacement from the retailer or seek damages which would equate to the cost of repair or replacement (for up to 6 years) .
They agreed but then pointed out:
"after 22 months the consumer has to establish that the item was inherently faulty at the time of purchase - examples are a) an error in design so that a product is manufactured incorrectly or b) an error in manufacturing where a faulty component was inserted. The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.
We do not consider that the set we sold you had an inherent fault at the date of purchase. We have sold many of these units and have not had others develop the fault you have described."
So my question is: Whats my next step?