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Samsung to stop sales of Galaxy Note 7 worldwide after new reports of devices catching fire

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Not sure how this affects existing orders... one would assume any that have not yet been delivered will be held back... http://www.bbc.co.uk/news/business-37614770 Read More
miikeyblue Avatar
9m, 2w agoPosted 9 months, 2 weeks ago
Not sure how this affects existing orders... one would assume any that have not yet been delivered will be held back...

http://www.bbc.co.uk/news/business-37614770
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miikeyblue Avatar
9m, 2w agoPosted 9 months, 2 weeks ago
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#1
Samsung says it will stop all sales of its Galaxy Note 7 after new reports of repaired devices catching fire.
The company also told owners to stop using it and power it down while it investigated the fault.
"We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7," the company said in a statement.
There have been at least two reports of replaced devices catching fire.
#2
It's not just sales, they've suspended production entirely now - I can't believe what a repeated mess they've made of this. I just wonder how much easier it would have been to resolve if they hadn't chosen to fix the battery in the phone unlike older models.

John

Edited By: Johnmcl7 on Oct 10, 2016 23:42
6 Likes #3
http://i.imgur.com/ZOANMrO.gif
#4
Latest
Samsung urges consumers to 'power down and stop using' Galaxy Note 7 as exploding phone crisis deepens
But consumers have reported even the new Note 7 phones with the green battery icon were catching fire.
http://www.telegraph.co.uk/technology/2016/10/10/samsung-temporarily-halt-galaxy-note-7-output-yonhap-reports/
#5
This is going to damage the brand.

People stupid enough to put their phone in their back pocket and causing their iPhone to bend didn't do Apple any favours. This, being an actual manufacturing fault, may dislodge Samsung from being Apple's strongest competitor.



Edited By: RossD89 on Oct 11, 2016 00:22
#6
RossD89
This is going to damage the brand.

People stupid enough to put their phone in their back pocket and causing their iPhone to bend didn't do Apple any favours. This, being an actual manufacturing fault, may dislodge Samsung from being Apple's strongest competitor.




no it won't. Samsung is bigger than the note series and people who buy the note know what a fantastic phone it is. once you've gone andoid I've never heard of anyone going back.
5 Likes #7
brendanhickey
RossD89
This is going to damage the brand.
People stupid enough to put their phone in their back pocket and causing their iPhone to bend didn't do Apple any favours. This, being an actual manufacturing fault, may dislodge Samsung from being Apple's strongest competitor.
no it won't. Samsung is bigger than the note series and people who buy the note know what a fantastic phone it is. once you've gone andoid I've never heard of anyone going back.

I've heard of plenty going back. Samsung may be bigger than the note series, but it will still damage the brand.

As an example, Alton Towers. The first thing a huge amount of people think of now when people say they're going there "Are you going on the smiler? That's very brave of you, I'd be scared of losing my legs". Every time Merlin are mentioned in the papers, The Smiler crash is also mentioned.

Mud sticks - and Samsung aren't so untouchable that it will just slide off them.
#8
This is only the start
Apple shares hit their highest price of the year after new reports of fires affecting rival Samsung's Galaxy Note 7 phone |
#9
I doubt this will affect the brand. As mentioned Samsung are bigger than the note series and the fact they have been safe and put out such warning to recall the phone entirely. And not just left a suggestion on the table as a 'keep at your own risk' thing was very good from them. The only people who wont go back to them maybe are the ones who have bought a note 7 as their first ever Samsung device?

They have an equally as strong flagship to carry their sales for the rest of the year and compete with the iPhone 7 in the S7/S7 Edge. And you would imagine after this fiasco they'll actually revert things back to the Note series people loved next time around and make sure they switch back to the removable battery they included in their most loved note phones. Anyone happy enough to carry around such a large phone in the first place isn't bothered about a few extra mm's of 'chunk' to enable they have something 100% more practical.

I just feel bad for the people having to deal with the hassle of this now, as I'm sure network carriers aren't going to make it easy or quick for people to return or exchange their note. Surely they're going to be able to 'terminate' their 12-24 month contracts early due to this?

Edited By: chantelle310 on Oct 11, 2016 02:11
1 Like #10
chantelle310
I doubt this will affect the brand. As mentioned Samsung are bigger than the note series and the fact they have been safe and put out such warning to recall the phone entirely. And not just left a suggestion on the table as a 'keep at your own risk' thing was very good from them. The only people who wont go back to them maybe are the ones who have bought a note 7 as their first ever Samsung device?
They have an equally as strong flagship to carry their sales for the rest of the year and compete with the iPhone 7 in the S7/S7 Edge. And you would imagine after this fiasco they'll actually revert things back to the Note series people loved next time around and make sure they switch back to the removable battery they included in their most loved note phones. Anyone happy enough to carry around such a large phone in the first place isn't bothered about a few extra mm's of 'chunk' to enable they have something 100% more practical.
I just feel bad for the people having to deal with the hassle of this now, as I'm sure network carriers aren't going to make it easy or quick for people to return or exchange their note. Surely they're going to be able to 'terminate' their 12-24 month contracts early due to this?

If it was just the once, I'd agree - but this is the second time this item has been recalled, for the same fault. Once can be explained away, but twice? What kind of testing went into it the second time around? Surely, knowing there was a fire risk, it should have been a hell of a lot more thorough than the first release - or so you'd think.

Perhaps Samsung have actually become a bit complacent, knocking out potentially dangerous devices because "they're bigger than the Note" and don't have to worry too much?

They may well bounce back now, but all it will take is one major fire, and their brand will be severely damaged for a while to come.
1 Like #11
miikeyblue
chantelle310
I doubt this will affect the brand. As mentioned Samsung are bigger than the note series and the fact they have been safe and put out such warning to recall the phone entirely. And not just left a suggestion on the table as a 'keep at your own risk' thing was very good from them. The only people who wont go back to them maybe are the ones who have bought a note 7 as their first ever Samsung device?
They have an equally as strong flagship to carry their sales for the rest of the year and compete with the iPhone 7 in the S7/S7 Edge. And you would imagine after this fiasco they'll actually revert things back to the Note series people loved next time around and make sure they switch back to the removable battery they included in their most loved note phones. Anyone happy enough to carry around such a large phone in the first place isn't bothered about a few extra mm's of 'chunk' to enable they have something 100% more practical.
I just feel bad for the people having to deal with the hassle of this now, as I'm sure network carriers aren't going to make it easy or quick for people to return or exchange their note. Surely they're going to be able to 'terminate' their 12-24 month contracts early due to this?
If it was just the once, I'd agree - but this is the second time this item has been recalled, for the same fault. Once can be explained away, but twice? What kind of testing went into it the second time around? Surely, knowing there was a fire risk, it should have been a hell of a lot more thorough than the first release - or so you'd think.
Perhaps Samsung have actually become a bit complacent, knocking out potentially dangerous devices because "they're bigger than the Note" and don't have to worry too much?
They may well bounce back now, but all it will take is one major fire, and their brand will be severely damaged for a while to come.
This was pretty serious
On Wednesday a replacement Note 7 caught fire on a Southwest Airlines plane due to fly from Louisville, Kentucky, to Baltimore, Maryland.
A Southwest Airlines spokesperson told the BBC: "A customer reported smoke emitting from an electronic device. All customers and crew deplaned safely via the main cabin door."
http://ichef-1.bbci.co.uk/news/660/cpsprodpb/1B3D/production/_91537960_whatsubject.jpg
http://www.bbc.co.uk/news/world-us-canada-37600014
#12
I'm the biggest galaxy beast fanboy around and this is enough for me.

I've had the note 1,2,3,4 & 7 but this is the nail in the coffin. I bought direct from Samsung and pre-ordered as soon as the website went live at 6am on the 16th in August.

I dealt with the recall and hassle of setting up a new phone again.

Now this, I have emailed Samsung this morning and advised I will be returning the phone for a full refund. Just wait to hear back from them now, if nothing by this evening I will be ringing them.

The Note 7 is a fantastic device, but it's not worth the risk of owning anymore. I will probably go back to the Note 4, or maybe pick up a Note 5. I cannot be without the stylus to be honest.

Shame really.
#13
People can't really be complaining about it after the phone has been recalled twice though, if they want to keep hold of it knowing their is a possibility it can set alight surely they have to take some responsibility too? Samsung have held up their hands and been honest and made people aware they have to send the phone back, their is a major safety issue with holding on to them.. Why would somebody want to keep hold of it after such a safety scare? I know I'd certainly be sending mine back on the first day they recalled them.

You imagine a whole lot of bodies will be getting fired at their HQ. They've never made a phone that's exploded before or anything of the sorts. Surely people can accept this is a big blunder, send there phone back, choose a replacement and be happy they didn't get caught up in any drama?

It wouldn't stop me backing the brand anyway and I'm not a fan girl.. Im just a fan of gold products. The note 4 was probabaly my favorite device I've owned up until I have a S7 Edge. And I've owned a 6S & 6S plus in between also.

Samsung made a mistake tryna keep up with the design game, they know people weren't happy about removing the ability to swap out your battery in the first... They made a great looking device with the S7/Edge why not just stick with keeping a classic note design and keep customers happy is the question.... Playing around with that has cost them massively. But I for one, as a tech nerd am still looking forward to seeing what the next note release is all about next year
#14
The Note brand is dead after this. That's beyond doubt at this point.

The fight for Samsung is to remain credible in the mobile market at all. The majority of people will simply hear 'Samsung phones explode and are being recalled'.
#15
benjammin316
I'm the biggest galaxy beast fanboy around and this is enough for me.

I've had the note 1,2,3,4 & 7 but this is the nail in the coffin. I bought direct from Samsung and pre-ordered as soon as the website went live at 6am on the 16th in August.

I dealt with the recall and hassle of setting up a new phone again.

Now this, I have emailed Samsung this morning and advised I will be returning the phone for a full refund. Just wait to hear back from them now, if nothing by this evening I will be ringing them.

The Note 7 is a fantastic device, but it's not worth the risk of owning anymore. I will probably go back to the Note 4, or maybe pick up a Note 5. I cannot be without the stylus to be honest.

Shame really.


Sounds like a real pain to deal with, they shouldn't of tried to fix the issue as seemingly its much bigger than they thought, so that was a bad move also recalling the phone and having done with it for this year the first time around would have been a wiser move. They've just caused themselves a bigger mess to clean up.

The note 5 still looks a great device. But I think for me once they took away the option of a removable battery and tried to slim it down and make it look too pretty it stops becoming a note device. The note 4 is where they should have stuck at in terms of design.


Hope you get this sorted as quickly as can be. Nothing more inconvenient than having no phone and being messed about
1 Like #16
chantelle310
People can't really be complaining about it after the phone has been recalled twice though, if they want to keep hold of it knowing their is a possibility it can set alight surely they have to take some responsibility too? Samsung have held up their hands and been honest and made people aware they have to send the phone back, their is a major safety issue with holding on to them.. Why would somebody want to keep hold of it after such a safety scare? I know I'd certainly be sending mine back on the first day they recalled them.
You imagine a whole lot of bodies will be getting fired at their HQ. They've never made a phone that's exploded before or anything of the sorts. Surely people can accept this is a big blunder, send there phone back, choose a replacement and be happy they didn't get caught up in any drama?
It wouldn't stop me backing the brand anyway and I'm not a fan girl.. Im just a fan of gold products. The note 4 was probabaly my favorite device I've owned up until I have a S7 Edge. And I've owned a 6S & 6S plus in between also.
Samsung made a mistake tryna keep up with the design game, they know people weren't happy about removing the ability to swap out your battery in the first... They made a great looking device with the S7/Edge why not just stick with keeping a classic note design and keep customers happy is the question.... Playing around with that has cost them massively. But I for one, as a tech nerd am still looking forward to seeing what the next note release is all about next year

Samsung were slow in issuing an official recall after it was known that there was an issue with the phone. They didn't just hold their hands up. As for people being to blame for Samsung's mistake... The replacement phones now also have the same issue. These were said to be 'safe' replacements by Samsung.

Of course this will damage the brand. Their sales projections for their phones for the coming year will have been slashed due to this problem and they will most likely be looking to their next generation of phones to repair their reputation.

I certainly won't be buying a Samsung handset this cycle. Why would I want the hassle of the possibility of another recall or have to worry if my handset is safe?


Edited By: RossD89 on Oct 11, 2016 09:11
#17
RossD89
chantelle310
People can't really be complaining about it after the phone has been recalled twice though, if they want to keep hold of it knowing their is a possibility it can set alight surely they have to take some responsibility too? Samsung have held up their hands and been honest and made people aware they have to send the phone back, their is a major safety issue with holding on to them.. Why would somebody want to keep hold of it after such a safety scare? I know I'd certainly be sending mine back on the first day they recalled them.
You imagine a whole lot of bodies will be getting fired at their HQ. They've never made a phone that's exploded before or anything of the sorts. Surely people can accept this is a big blunder, send there phone back, choose a replacement and be happy they didn't get caught up in any drama?
It wouldn't stop me backing the brand anyway and I'm not a fan girl.. Im just a fan of gold products. The note 4 was probabaly my favorite device I've owned up until I have a S7 Edge. And I've owned a 6S & 6S plus in between also.
Samsung made a mistake tryna keep up with the design game, they know people weren't happy about removing the ability to swap out your battery in the first... They made a great looking device with the S7/Edge why not just stick with keeping a classic note design and keep customers happy is the question.... Playing around with that has cost them massively. But I for one, as a tech nerd am still looking forward to seeing what the next note release is all about next year
Samsung were late in issuing an official recall after it was known that there was an issue with the phone. They didn't just hold their hands up. As for people being to blame for Samsung's mistake... The replacement phones now also have the same issue. These were said to be 'safe' replacements by Samsung.
Of course this will damage the brand. Their sales projections for their phones for the coming year will have been slashed due to this problem and they will most likely be looking to their next generation of phones to repair their reputation.
I certainly won't be buying a Samsung handset this cycle.


As I said. Many heads will be on sticks after this happening. Of course they are going to get a kickback from this. Even the cool kids club apple would get a kick back from it if it happened to them. But it's far from ending them in the smartphone game. The S7/Edge is still a competitor for smartphone of the year. Maybe they ought to skip out on making a note for the next year and bring it back the one after.
#18
chantelle310
RossD89
chantelle310
People can't really be complaining about it after the phone has been recalled twice though, if they want to keep hold of it knowing their is a possibility it can set alight surely they have to take some responsibility too? Samsung have held up their hands and been honest and made people aware they have to send the phone back, their is a major safety issue with holding on to them.. Why would somebody want to keep hold of it after such a safety scare? I know I'd certainly be sending mine back on the first day they recalled them.
You imagine a whole lot of bodies will be getting fired at their HQ. They've never made a phone that's exploded before or anything of the sorts. Surely people can accept this is a big blunder, send there phone back, choose a replacement and be happy they didn't get caught up in any drama?
It wouldn't stop me backing the brand anyway and I'm not a fan girl.. Im just a fan of gold products. The note 4 was probabaly my favorite device I've owned up until I have a S7 Edge. And I've owned a 6S & 6S plus in between also.
Samsung made a mistake tryna keep up with the design game, they know people weren't happy about removing the ability to swap out your battery in the first... They made a great looking device with the S7/Edge why not just stick with keeping a classic note design and keep customers happy is the question.... Playing around with that has cost them massively. But I for one, as a tech nerd am still looking forward to seeing what the next note release is all about next year
Samsung were late in issuing an official recall after it was known that there was an issue with the phone. They didn't just hold their hands up. As for people being to blame for Samsung's mistake... The replacement phones now also have the same issue. These were said to be 'safe' replacements by Samsung.
Of course this will damage the brand. Their sales projections for their phones for the coming year will have been slashed due to this problem and they will most likely be looking to their next generation of phones to repair their reputation.
I certainly won't be buying a Samsung handset this cycle.
As I said. Many heads will be on sticks after this happening. Of course they are going to get a kickback from this. Even the cool kids club apple would get a kick back from it if it happened to them. But it's far from ending them in the smartphone game. The S7/Edge is still a competitor for smartphone of the year. Maybe they ought to skip out on making a note for the next year and bring it back the one after.

Or rename the brand completely because 'Note' is now synonymous with 'exploding'.

This will also affect sales of other handsets. Samsung as a brand has been damaged in the mobile market, and it could take some time for them to recover.
1 Like #19
Waits for 2 million refurbs to hot the stores at cheap prices
#20
New battery replacement is now available

https://upload.wikimedia.org/wikipedia/commons/5/56/6x_AA_battery_holder_with_DC_plug.jpg
#21
permanently ceased production now. owners can get a refund or exchange for another phone.

Edited By: caverncity on Oct 11, 2016 11:40: .
#22
Better hang on to my Note 4 a bit longer then - I'm guessing it's the last of its kind!

Samsung have done the right thing, but recalling the phones TWICE and all the messing around would put me off buying from them again.

The S6 had problems with battery life (not that I ever had one), now this.

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