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Santander bank blocked me access

mutley1 Avatar
4y, 10m agoPosted 4 years, 10 months ago
I tried to log into my Santander e-saver this evening and got a message to say that my account has been blocked so I called them and got taken through some security questions as to how much I have paid in and how much taken out within the last few days.

Then the guy says that I have failed the test and that they will call me tomorrow some time to take me through some more security questions.

I asked why can't they do that now and he says another department has to do it and they are closed now. This is supposed to be a 24 hour online bank?

Anyone else had problems with Santander online banking?
Other Links From Santander:
mutley1 Avatar
4y, 10m agoPosted 4 years, 10 months ago
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#1
Mutley, and in all seriousness are you POSITIVE that the site you tried to log into was actually the real santander?

What number did you call? and where did you get this number? was it from the website that told you you were blocked? OR did you get it off one of your credit cards?
#2
Abbey are a better bank.
#3
Have you tried phoning them back to ask them?
I've never known a bank do that before. They don't usually ask what has gone in/out either...
I agree with pontprennau
oO
#4
pontprennau
Mutley, and in all seriousness are you POSITIVE that the site you tried to log into was actually the real santander?

What number did you call? and where did you get this number? was it from the website that told you you were blocked? OR did you get it off one of your credit cards?

It's one through a shortcut on my desktop which I have used before. After this fiasco, I logged in and taken all of my other half's money out of their Santander e-saver in case they block that as well!

I called the one they gave on the message and got through to a bloke in Belfast online banking desk.
#5
Teeth_Extractor
Have you tried phoning them back to ask them?
I've never known a bank do that before. They don't usually ask what has gone in/out either...
I agree with pontprennau
oO

They said their security department will need to call me back tomorrow as they are now closed. Why answer the phone if you are not able to help?
2 Likes #6
Santander, former Abbey, the worst customer service of all of them - thank you, I'll pass.
#7
mutley1
pontprennau
Mutley, and in all seriousness are you POSITIVE that the site you tried to log into was actually the real santander?

What number did you call? and where did you get this number? was it from the website that told you you were blocked? OR did you get it off one of your credit cards?


It's one through a shortcut on my desktop which I have used before. After this fiasco, I logged in and taken all of my other half's money out of their Santander e-saver in case they block that as well!

I called the one they gave on the message and got through to a bloke in Belfast online banking desk.


OK so "IF" someone has managed to get a keylogging trojan onto your PC and you logged into your bank account (which would have given the hackers your account details which they will no doubt change) you have now also given them your other half's account details by logging into her account.

Not saying that is the case BUT I do this kind of stuff for a living so know how it works, lets just hope you messed up logging into your account and it's nowt else :)
1 Like #8
mutley1
Teeth_Extractor
Have you tried phoning them back to ask them?
I've never known a bank do that before. They don't usually ask what has gone in/out either...
I agree with pontprennau
oO


They said their security department will need to call me back tomorrow as they are now closed. Why answer the phone if you are not able to help?


Hiya Mutley

This happened to me, I had some inconsistencies on my account, they do use different departments especially for fraud etc. Would not worry too much, I too messed up my telephone banking questions and had to have someone ring me back!!

They asked me what date I opened my account - considering it was a long, long time ago I did not have a clue.

Anyhow, in the end they sorted it all pretty quick and funds were returned to my bank pronto.
#9
pontprennau
OK so "IF" someone has managed to get a keylogging trojan onto your PC and you logged into your bank account (which would have given the hackers your account details which they will no doubt change) you have now also given them your other half's account details by logging into her account.

Not saying that is the case BUT I do this kind of stuff for a living so know how it works, lets just hope you messed up logging into your account and it's nowt else :)

It's the right one as I can see the money arrive at my other half's bank where I have transferred the money to so it can't be a fake.
#10
dcx_badass
Seems to be widespread, happened to my dads account earlier today.

was your dad with Santander?
#11
maccy1
Hiya Mutley

This happened to me, I had some inconsistencies on my account, they do use different departments especially for fraud etc. Would not worry too much, I too messed up my telephone banking questions and had to have someone ring me back!!

They asked me what date I opened my account - considering it was a long, long time ago I did not have a clue.

Anyhow, in the end they sorted it all pretty quick and funds were returned to my bank pronto.

They should not tell you to call them if their security department is not open! It just winds you up.

They asked me about money paid in and taken out of my account as security questions which is stupid. If people have been taking money out without my knowledge, how am I able to confirm this?

They never asked basic questions like my full name, my address, my phone number, the nominated account on my account where money is tranferred to and from which would have been more obvious security questions to ask.
1 Like #12
dcx_badass
As that is what the thread is about, then yes, obviously.

not everyone answers specific questions X)

i hope their system hasn't been hacked but more than likely glitched. I am gonna close this account as soon as I get access to it as this is unacceptable customer service.
1 Like #13
mutley1
maccy1
Hiya Mutley

This happened to me, I had some inconsistencies on my account, they do use different departments especially for fraud etc. Would not worry too much, I too messed up my telephone banking questions and had to have someone ring me back!!

They asked me what date I opened my account - considering it was a long, long time ago I did not have a clue.

Anyhow, in the end they sorted it all pretty quick and funds were returned to my bank pronto.

They should not tell you to call them if their security department is not open! It just winds you up.

They asked me about money paid in and taken out of my account as security questions which is stupid. If people have been taking money out without my knowledge, how am I able to confirm this?

They never asked basic questions like my full name, my address, my phone number, the nominated account on my account where money is tranferred to and from which would have been more obvious security questions to ask.
Mutley, if there is any money left I will offer to look after it for you. Improved security and all that.
Let me know if this offer appeals.
#14
WoolyM
Mutley, if there is any money left I will offer to look after it for you. Improved security and all that.
Let me know if this offer appeals.

If you give me 5% pa interest and a security of your house on the loan, you're on X)
#15
I had a nightmare with Santander online banking. 4 seperated login details and only the last one worked. Took 3 months to get online. That with the terrible customer service, rude staff and them taking £100 from my account for no reason (took me over a month to get it back) didn't fill me confidence. I've finally left them and never looked back. Hope your issue gets sorted but from my experience take your money and run.
banned 4 Likes #16
Anyone else had problems with Santander online banking?

how I lolled!

people who still bank with santander when they are consistently bottom of every customer satisfaction survey every year cant really say they didnt have it coming really.
#17
http://www.reviewcentre.com/reviews190544.html

No excuse for using Santander.
#18
Santander called me back this morning and I had to call several departments and jump through hurdles before they unblocked my account as their security department can't talk to their online banking department directly oO

People from different departments were telling me contradictory things. One department said a withdrawal had gone out of my account, another said it did not. When I managed to get access, the payment did go.

They don't know what they're talking about and they had blocked my access because of a 3K payment that I had made and never bothered to let me know that there was fraudulent activity (or so they thought) as they can't call a mobile number, which is the registered number on the account.

How can a 3K payment be suspicious when I am making credits of 5K and above regularly?

AVOID THIS BANK.
#19
so i emailed santander and ask that my e-saver be closed and made a complaint that they blocked my account without telling me because they thought a withdrawal was fraudulent transaction.

i got a letter back from customer service manager stating that although they were sorry for the distress caused, it is not santader "policy to discuss fraudulent transactions with the customer". are these people for real? if they won't discuss what they suspect are fraudulent transactions with the customer, to whom will they discuss this, santa clause?

do these speak english? i feel like something has gone wrong in the translation between me talking and them listening. do these people even know what banking means, let alone what customer service means? their stupidity and arrogance is beyond belief. oO
#20
I'm with Bank Of Scotland. Locked myself out once, sorted it within about 20 minutes, this was at 2am one morning.

I recommend Bank of Scotland :)
#21
dcx_badass
They credited my dad with £25 credit when this happened without him even asking. Rang him a week ago to tell him. He complained at the time, but never asked for anything.

they must have me marked down on their database to wind up as they have done their very best to wind me up one way after another.

i will never bank with these idiots again even if they are the only spaniards left in the uk.
#22
unquestioned
I'm with Bank Of Scotland. Locked myself out once, sorted it within about 20 minutes, this was at 2am one morning.

I recommend Bank of Scotland :)

at least you locked yourself out. santander does not even have that excuse as they locked me out not me locking meself out.

the cheek of it was, although they locked me out so i could not withdraw my money for 3 weeks without me realising this, during this time, they were accepting money i was transferring into the account from my current account! it was locked only one way, in their favour. oO
#23
I was getting laods of 'spam' calls from santander phoned the number up and they were can you give us your bank account details, I said no and the women said scuse me you phoned us....long stor short santanders credit card team kept phoning me and it rung once or if i didn answer silence on phone
#24
shosie
I was getting laods of 'spam' calls from santander phoned the number up and they were can you give us your bank account details, I said no and the women said scuse me you phoned us....long stor short santanders credit card team kept phoning me and it rung once or if i didn answer silence on phone

they are either incompetent, which is quite believable from my recent experience, or someone was calling you pretending to be santander. this is a well known scam.
#25
mutley1
shosie
I was getting laods of 'spam' calls from santander phoned the number up and they were can you give us your bank account details, I said no and the women said scuse me you phoned us....long stor short santanders credit card team kept phoning me and it rung once or if i didn answer silence on phone


they are either incompetent, which is quite believable from my recent experience, or someone was calling you pretending to be santander. this is a well known scam.


I checked and the number they left turned out to be santder it took 3 phone calls to get it fixed
#26
shosie
mutley1
shosie
I was getting laods of 'spam' calls from santander phoned the number up and they were can you give us your bank account details, I said no and the women said scuse me you phoned us....long stor short santanders credit card team kept phoning me and it rung once or if i didn answer silence on phone

they are either incompetent, which is quite believable from my recent experience, or someone was calling you pretending to be santander. this is a well known scam.

I checked and the number they left turned out to be santder it took 3 phone calls to get it fixed

When i spoke to the fraud department and asked the guy why they did not call me to let me know that there were suspicious activities on my account, he said that their policy is not to call mobile number and they only had my mobile number registered on their database. (have not they not heard of royal mail?)

the strange thing was. his colleague had called me on my mobile number and had transferred me to him so he was actually saying something that was contradictary to what they were doing.
1 Like #28

i have banked with smile before without any problem.
i have baked with every uk bank there is, pretty much, and i can categorically state that of all the uk banks, santander is the first one that has been so pathetically arogant, ignorant, incompetent and rude. no other bank goes anywhere near them for bad customer service from my experience of uk banks whether branch or internet.
banned#29
mutley1


i have banked with smile before without any problem.
i have baked with every uk bank there is, pretty much, and i can categorically state that of all the uk banks, santander is the first one that has been so pathetically arogant, ignorant, incompetent and rude. no other bank goes anywhere near them for bad customer service from my experience of uk banks whether branch or internet.

me too.

best = smile, co-op, nationwide (no surprise seeing as they arent banks as such with shareholders to answer to)

worst = santander, abbey national, halifax
#30
csiman
best = smile, co-op, nationwide (no surprise seeing as they arent banks as such with shareholders to answer to)

worst = santander, abbey national, halifax

i bank with the halifax and they are not the best of the uk branch banks. however i have never had any problem with them. i have a current account with them and it's fine for me as i get £5 free every month from them so i am not complaining and they have never wound me up.

i also have a savings account with them so i can enter their monthly prize draw to win the £100K. I am not holding my breath on that, but it's worth a punt as their savings rate with 12 months bonus is not too bad in comparison with other providers.
#31
mutley1


So if you don't mind me asking, why aren't you still with them?
#32
deek72
mutley1

So if you don't mind me asking, why aren't you still with them?

the reason i have banked with most of the uk banks is because i shift my money around to where the best savings rates are available. smile does not offer the best savings rate at the moment in comparison to other providers.

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