I thought I would make a thread about how Santander customers can get back at the bank for being general scum. I have been a Santander customer for a while, and as many of you may agree, their customer service department is atrocious, this simply do not care about their customers, and they don't even try to hide the fact.
I would have closed my account down ages ago had it not been for the fact that I am overseas and changing will be a real pain.
Anyway I regularly call Santander by telephone banking to make Faster Payment transfers between my Santander account and another bank account, because my Santander account is for ad hoc payments I receive and I don;t had a debit card attached, whereas with my other account I do.
So about 50% of the time when I call to make the transfer they screw it up by either not making the transfer at all, or not putting it through as a Faster Payment. They will say things like "oh but we can't guarantee it will go through as a faster payment", to which I reply "well if there is no option for faster payment then please do not make the transfer at all".
They will also tell a bunch of lies saying things like "but FP can only be done in the branch and not on the phone", or "you have to pay extra for faster payments". They are extremely reluctant to put through FP for some reason that I haven't figured out yet.
So I make sure every time I call I take the name of the CS person, and note the time of the call. Then when they screw up the transfer I sent an email to [email protected]
and make an email complaint, and say something like "I was relying on that payment going through to pay my credit card bill"., I try to make out that the situation is a real disaster, as they tend to give more compensation that way. More often that not I have received £60 credit straight into my bank for each complaint, and in the last few months I have probably been compensated over £500. If you put your phone number on the email they will call you back.
They have now written a letter to me saying that they will not be compensating me any further and they are reviewing their business relationship with me!. At no point have I asked for compensation, it has always been offered by them.
So i'm ready to close my account now, but I thought I would share this method so some of you can get back at this bank, because i'm sure they have caused many of their customers misery.
Also on internet banking they have recently offered an upgrade to the online banking service where you can make FP transfers online, don't upgrade if you haven't done already, because then you can't cash in on their woefully inadequate CS department.