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Santander current account

£0.00 @ Santander
Hi, I opened a current account with Santander last week, the one which you have to put in £1000 each month and get £100 back. and I set up for the account switching within 2 weeks. I still haven'… Read More
Elves Avatar
6y, 6m agoPosted 6 years, 6 months ago
Hi,
I opened a current account with Santander last week, the one which you have to put in £1000 each month and get £100 back. and I set up for the account switching within 2 weeks.
I still haven't received my card and pin also online banking details yet.

What I am wondering is, because we have to put in £1000 each month, when do we start putting in £1000, is it starting from the account was opened or when the switching completed?

because this month is nearly end, and I haven't put in £1000 yet as I still haven't got my online banking details yet. any help? thanks
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Elves Avatar
6y, 6m agoPosted 6 years, 6 months ago
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#1
What date did you select for the switch to take place?
I've switched 2 accounts to Santander, the first took about 4 weeks, and the 2nd is still ongoing and it's been 2 weeks, they're not the fastest.
#2
Why not ask them?
#3
Thinking back to when I received my first heightened interest payment I think it may be when the switch has been effected, but I am by no means certain on that. You'll have to ring them to be sure.

A word of warning, though, because my fiancee and I have recently suffered the same process. I only received my passcode and registration number for online banking five weeks after signing up to everything in mid September. My fiancee had a similar wait, and then a technical issue with Santander's online banking meant she had to have another set sent out. In total she had to wait over nine weeks for her details.

She put in £1,000 as a safety precaution anyway for the direct debits despite not being able to access her account online, but the priority was paying the bills rather than getting the bonus payment. The point is moot for her now anyway, because she has switched away from them. I will shortly be doing the same. They are hands down the worst company (let alone bank) that I have ever dealt with. Their catalogue of incompetence with us even since mid September was just staggering. I am normally very tolerant with companies in general (mistakes, after all, will always be made on occasion), but there is just no excuse for the consistently poor service that we received from Santander in such a short space of time.
#4
As much as i didn't enjoy being with them, free money is free money
I rung them yesterday and asked the following:

Do i need to have my salary paid in?
No, as long as you pay in £1000 per month you'll be fine.
This has to be done within 11 weeks of the account being opened to qualify for the £100


So, i can transfer say, £1000 in on the friday, and withdraw it all by the wednesday of following week?
Yes, that will be fine, as long as £1000 goes into the account during the course of the month, ie not all at once, you'll be fine


Can i transfer just one direct debit?
Yes, to go through the transfer, at least one DD has to be moved to Santander and be drawn

So, i did this, and once again, quidco hasn't (insert swear word) tracked.
I had ONE cookie, quidco's and i watched the cookies appear, one of them being facebook for crying out loud.
Took a screen shot at the one, of the OLA number showing AND the cookies that had generated during account being opened. They better not say, "Response from Merchant. Enquiry Unsuccessful  Another marketing channel was credited with sale" again
As for cards, wait a few more days and as suggested, ring them

Edited By: boydent999 on Nov 28, 2010 10:00
#5
MunkiMadz
What date did you select for the switch to take place?
I've switched 2 accounts to Santander, the first took about 4 weeks, and the 2nd is still ongoing and it's been 2 weeks, they're not the fastest.


mine is on 09/12.
#6
Crazy Jamie
Thinking back to when I received my first heightened interest payment I think it may be when the switch has been effected, but I am by no means certain on that. You'll have to ring them to be sure.

A word of warning, though, because my fiancee and I have recently suffered the same process. I only received my passcode and registration number for online banking five weeks after signing up to everything in mid September. My fiancee had a similar wait, and then a technical issue with Santander's online banking meant she had to have another set sent out. In total she had to wait over nine weeks for her details.

She put in £1,000 as a safety precaution anyway for the direct debits despite not being able to access her account online, but the priority was paying the bills rather than getting the bonus payment. The point is moot for her now anyway, because she has switched away from them. I will shortly be doing the same. They are hands down the worst company (let alone bank) that I have ever dealt with. Their catalogue of incompetence with us even since mid September was just staggering. I am normally very tolerant with companies in general (mistakes, after all, will always be made on occasion), but there is just no excuse for the consistently poor service that we received from Santander in such a short space of time.


I've got my passcode, but not the registration number, so it's pretty much useless
#7
good luck, my wife opened one of these accounts and 3 months later she's still waiting for them to finish what they need to do before she qualifies for the £100 (xferring her direct debits) they "forgot" to start the account xfer, then "forgot" to xfer the direct debits. but even though they admit forgetting they still insist everythin has to be done within their limits for the £100 to be paid
#8
boydent999
As much as i didn't enjoy being with them, free money is free money
I rung them yesterday and asked the following:

Do i need to have my salary paid in?
No, as long as you pay in £1000 per month you'll be fine.
This has to be done within 11 weeks of the account being opened to qualify for the £100


So, i can transfer say, £1000 in on the friday, and withdraw it all by the wednesday of following week?
Yes, that will be fine, as long as £1000 goes into the account during the course of the month, ie not all at once, you'll be fine


Can i transfer just one direct debit?
Yes, to go through the transfer, at least one DD has to be moved to Santander and be drawn

So, i did this, and once again, quidco hasn't (insert swear word) tracked.
I had ONE cookie, quidco's and i watched the cookies appear, one of them being facebook for crying out loud.
Took a screen shot at the one, of the OLA number showing AND the cookies that had generated during account being opened. They better not say, "Response from Merchant. Enquiry Unsuccessful  Another marketing channel was credited with sale" again
As for cards, wait a few more days and as suggested, ring them


I was told at least 2 DD? never mind, i got 3 at least
#9
Elves
I was told at least 2 DD? never mind, i got 3 at least
I did this last year and it was only 1 i needed to transfer back then, hence me asking :)

Their T&C's at the bottom of the page, clearly show, 1 direct debit needed

Edited By: boydent999 on Nov 28, 2010 10:10
#10
wolf359
good luck, my wife opened one of these accounts and 3 months later she's still waiting for them to finish what they need to do before she qualifies for the £100 (xferring her direct debits) they "forgot" to start the account xfer, then "forgot" to xfer the direct debits. but even though they admit forgetting they still insist everythin has to be done within their limits for the £100 to be paid


o dear, so, what happen to your direct debit then, did it effect your bills?
does that mean, I only need to put it the £100 after the switching is complete?
#11
Why would anybody choose to bank with these muppets?
1 Like #12
Elves

o dear, so, what happen to your direct debit then, did it effect your bills?
does that mean, I only need to put it the £100 after the switching is complete?
On this point, my fiancees switch didn't 'work' properly either, in that one direct debit was left behind despite them claiming that all had been successful. The one standing order, which was for rent, also went out of the account four days late for no reason that Santander could explain. Fortunately there was enough money in the other account to pay the direct debit that had been left behind, and the rent payment was actually to me (and I forward on the whole amount to the landlord). So there was no harm done, but Santander didn't even apologise for this, simply stating that it was her responsibility to ensure that all direct debits are covered. Which is true, but also fails to take into account the 'easy switching process' issues, and didn't even address the late standing order.

It is rare that I advise people in such stark terms with something as personal as banking, but I urge you unreservedly to leave Santander and go elsewhere. They are horrific. Every time I see a thread like this on any forums there are always numerous people all too happy to post their problems, but I am yet to see a single person who recommends them. In this case it would appear that the statistics have some merit when you consider that Santander receive the most complaints of any bank by some fair distance. Get out now.


Edited By: Crazy Jamie on Nov 28, 2010 15:44
#13
Crazy Jamie
Elves

o dear, so, what happen to your direct debit then, did it effect your bills?
does that mean, I only need to put it the £100 after the switching is complete?
On this point, my fiancees switch didn't 'work' properly either, in that one direct debit was left behind despite them claiming that all had been successful. The one standing order, which was for rent, also went out of the account four days late for no reason that Santander could explain. Fortunately there was enough money in the other account to pay the direct debit that had been left behind, and the rent payment was actually to me (and I forward on the whole amount to the landlord). So there was no harm done, but Santander didn't even apologise for this, simply stating that it was her responsibility to ensure that all direct debits are covered. Which is true, but also fails to take into account the 'easy switching process' issues, and didn't even address the late standing order.

It is rare that I advise people in such stark terms with something as personal as banking, but I urge you unreservedly to leave Santander and go elsewhere. They are horrific. Every time I see a thread like this on any forums there are always numerous people all too happy to post their problems, but I am yet to see a single person who recommends them. In this case it would appear that the statistics have some merit when you consider that Santander receive the most complaints of any bank by some fair distance. Get out now.



I see. thanks for the info, didn't know they are that bad.
banned 1 Like #14
Inactive
Why would anybody choose to bank with these muppets?

+1

bewildered OP would expect anything else from what everyone knows is far and away the worst bank in the UK oO
#15
I’ve just recently switched to Santander, has really been quite smooth for me..

Took around 2 weeks for the card and pin to arrive, also with that received my online banking and telephone banking letters.

Direct Debits took 2-3 weeks to fully switch, with all companies confirming the instruction except for 2.

If i ever had an issue, just rang the Switch team. Would get through within 2 minutes and be talking to somebody who was based in the UK rather than indpakistaniworld.

Finding that payments show up instantly.. Where with Barclays the balance would show the deduction but i’d have to wait 2-3 days until the details of the transaction would display.

Not sure why Santander have such a bad reputation, although it could be due to the fact that when they took over Abbey they either booted off or reduced the overdraft of everyone with poor account performance.

The faster payment lark is a pain, but i'm keeping my Barclays account open for that. So any faster payments i need to make, i do through Barclays and then transfer over from Santander doing the telephone.

Edited By: spritey on Nov 29, 2010 09:09
#16
Elves


o dear, so, what happen to your direct debit then, did it effect your bills?
does that mean, I only need to put it the £100 after the switching is complete?
the DD was covered in the mantime from her existing account. complained again today and after being on hold for 30 minutes had some rude indian call centre muppet tell me i "have to give it some time as they are very busy" then he hung up. bloody useless they are
#17
So, all seems to be coming along fine
Got my card, pin number, account number, online id, telephone banking id, confirmation from the company involved and Santander of the successful transfer of my one DD.
Rang them today to ask, was that it, i just have to pay a grand in each month and was told yes
I asked when was the £100 due, to be told, 11 weeks from account opening which means cash due mid Feb.......i was asked, do i wanna transfer my salary.
I politely declined, NOTW style, made my excuses and put the phone down
If only quidco had tracked......mind, no surprises there, always seems to miss the big tracks

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