Santander refusing to pay £100 switching incentive - HotUKDeals
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Santander refusing to pay £100 switching incentive

flyingflea Avatar
5y, 6m agoPosted 5 years, 6 months ago
due to having used the wrong "product code" when signing up. I opened the "Preferred In credit" current account back on 7/2/11 in order to take advantage of the £100 switching incentive. I made sure I used the dedicated switching team to move two standing orders from my Halifax current account and also transferred £1000 into the account every month by standing order.

The £100 should have been paid by the end of April but was not. So I phoned up and after being transferred all round the houses, I finally spoke with Linda of the Switcher Team on 18/5/11 who told me that I had fulfilled all the criteria and that Marketing had messed up and the money would be in my account that same day. I checked the next day (19/5/11) and it wasn't so phoned up again. After the usual, "Let me transfer you to the right department" I finally spoke with Adam of the Switcher Team.

He asked me if I knew what "product code" I used when I signed up on the website. I told him "No I do not remember what product I used (if there was one) as it was over 3 weeks since I applied." He said "Well it looks like you've got the wrong product code for your account and are therefore not eligible for the £100." If I wanted them to investigate they would have to get the Complaints department to look into it and get back to me. Should hear back in 5 working days.

Anyone else in the same boat?

I know Santander are probably the worst bank for Customer Services (and rightfully so) but I only did this for the £100 incentive. I have successfully redeemed various other bank switching incentives without any major hitches.
Other Links From Santander:
flyingflea Avatar
5y, 6m agoPosted 5 years, 6 months ago
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2 Likes #1
You intentionally switched to Santander?! oO Ha ha ha! :D

(sorry!)
banned#2
Didn't you ask yourself why they were offering £100? Everyone knows how **** santander are!
#3
cdm22
You intentionally switched to Santander?! oO Ha ha ha! :D

(sorry!)

Well technically I haven't "switched" as I've kept my Halifax account open but this is still within their T+C's, despite receiving countless letters offering to close my old account.

When a year has transpired I will duly close the account.
#4
vibeone
Didn't you ask yourself why they were offering £100? Everyone knows how **** santander are!

Every bank account I have, has offered a monetary incentive at one time or another, it's not unusual. As I said, I was fully aware of their Customer Services before I opened the account and was prepared to fight for my money. I usually get a gesture of goodwill for my efforts so this is an added bonus to Santander being crap.

Edited By: flyingflea on May 19, 2011 13:54
#5
dont know what peoples problem is with santandar ive had no issues. and got £300 quid for transferring my 3 current accounts over last year plus the 3x quidco cashbacks too.
#7
yup, happened to me, so i told them to go swivel and went back to halifax
1 Like #8
Wasn't happy so went into my local branch on my lunch break and got it sorted in the end :D

http://img692.imageshack.us/img692/8997/capturee.gif
#9
flyingflea
Wasn't happy so went into my local branch on my lunch break and got it sorted in the end :D

http://img692.imageshack.us/img692/8997/capturee.gif


good times. u forgot to show ur bank details and ur online password. please add and re submitt.
1 Like #10
magicbeans
flyingflea
Wasn't happy so went into my local branch on my lunch break and got it sorted in the end :D

http://img692.imageshack.us/img692/8997/capturee.gif


good times. u forgot to show ur bank details and ur online password. please add and re submitt.

There you go...

http://img11.imageshack.us/img11/4802/capturet.gif
#11
i iz getting one step closer to hacking into ur account! :p
#12
never had any problems with mine when changing, always found them to be pretty good
banned 1 Like #13
magicbeans
i iz getting one step closer to hacking into ur account! :p


Exactly what the driveway gypo said.
banned#14
aka ur relative.

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