due to having used the wrong "product code" when signing up. I opened the "Preferred In credit" current account back on 7/2/11 in order to take advantage of the £100 switching incentive. I made sure I used the dedicated switching team to move two standing orders from my Halifax current account and also transferred £1000 into the account every month by standing order.
The £100 should have been paid by the end of April but was not. So I phoned up and after being transferred all round the houses, I finally spoke with Linda of the Switcher Team on 18/5/11 who told me that I had fulfilled all the criteria and that Marketing had messed up and the money would be in my account that same day. I checked the next day (19/5/11) and it wasn't so phoned up again. After the usual, "Let me transfer you to the right department" I finally spoke with Adam of the Switcher Team.
He asked me if I knew what "product code" I used when I signed up on the website. I told him "No I do not remember what product I used (if there was one) as it was over 3 weeks since I applied." He said "Well it looks like you've got the wrong product code for your account and are therefore not eligible for the £100." If I wanted them to investigate they would have to get the Complaints department to look into it and get back to me. Should hear back in 5 working days.
Anyone else in the same boat?
I know Santander are probably the worst bank for Customer Services (and rightfully so) but I only did this for the £100 incentive. I have successfully redeemed various other bank switching incentives without any major hitches.