'Say No to T-Mobile Divert Charges' petition - please sign! - HotUKDeals
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'Say No to T-Mobile Divert Charges' petition - please sign!

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Petition for the 17p per minute that T-Mobile charges for diverting calls. All other networks deduct this from your inclusive minutes except T-Mobile. I find this quite annoying considering they charg… Read More
meinnit Avatar
8y, 2m agoPosted 8 years, 2 months ago
Petition for the 17p per minute that T-Mobile charges for diverting calls. All other networks deduct this from your inclusive minutes except T-Mobile. I find this quite annoying considering they charge 12p per minute to retreive voicemail.

Please add your support!!

http://www.gopetition.com/petitions/say-no-to-t-mobile-divert-charges.html
meinnit Avatar
8y, 2m agoPosted 8 years, 2 months ago
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1 Like #1
There is one way you can avoid being charged for retrieving your voicemails...

If you dial your own mobile number it will go through to your voicemail, this will then be deducted from your minutes as a phonecall as apposed to being charged for seperately.

I've been doing this for a few months with no probs at all. Just a little loop hole in the system, lucky the Mr works for T-mobile H/O as he was told this buy the people whio set up the voicemail system :thumbsup:
#2
Miss Money Penny
There is one way you can avoid being charged for retrieving your voicemails...

If you dial your own mobile number it will go through to your voicemail, this will then be deducted from your minutes as a phonecall as apposed to being charged for seperately.

I've been doing this for a few months with no probs at all. Just a little loop hole in the system, lucky the Mr works for T-mobile H/O as he was told this buy the people whio set up the voicemail system :thumbsup:

Thanks for that! Didn't realise you could dial from your own phone! I used to retrieve my voicemail from another phone but this is so much easier!
#3
Don't really see the point in this petition. It's not as if T-Mobile are the only mobile operator in the country. If you don't like their contracts, don't sign up to them. Simple enough, innit?
#4
This article explain it a bit better:

T-Mobile is still charging punters using alternative voicemail systems, despite the fact that every other UK operator now includes such forwarding in bundled minutes.

Anyone is at liberty to change their voicemail service, through a simple code on the handset, but operators then deduct the forwarded minutes from the customer's bundle - except T-Mobile, which charges 17 pence a minute for forwarding calls to HulloMail or SpinVox, or 12 pence a minute to collect messages from their own service.

Alternative services generally offer a value-added service, such as transcription or email notification, where the calls are forwarded to a normal national number. T-Mobile told HulloMail that it would zero-rate calls forwarded to the company's service, but admitted that it would be very complicated and not really a priority.

When we asked T-Mobile about this we were told of no such plans - only reminded that collecting voicemail from T-Mobile's service has just been bundled into the Flext tariffs.

Until that change, calls to T-Mobile's own voicemail service were excluded from the any bundles offered by the company, meaning that failing to answer a call would cost the T-Mobile customer money regardless of how the call was handled. HulloMail are particularly miffed at the charges, given that its business model is dependent on creating a voicemail client for Android which remains exclusive to T-Mobile right now.

Meanwhile customers are writing letters of complaint, and setting up petitions to try and get T-Mobile to change its ways - but the company has little incentive to smooth the path to competing services, even if every other operator in the UK is doing so.
#5
dxx
Don't really see the point in this petition. It's not as if T-Mobile are the only mobile operator in the country. If you don't like their contracts, don't sign up to them. Simple enough, innit?


:thumbsup:

about the sum of it

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