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Scammers on EBAY!!!

newme2006 Avatar
7y, 7m agoPosted 7 years, 7 months ago
Sorry - I just need to have a rant!
Been selling stuff on ebay approx 40+ items - I have had 1 say the item was damaged and was sending back to me for a refund which I agreed when receive item back would give refund, been nearly a month now and have not received the item back!!
3 others say they have not received their items - I have proof of postage as I get it with everything I send ( 1 of them is thretening me saying they don't want a refun they want the item - what do they want me to do go and pay out over £20 to get the items again for what they have paid £6 for??)
and 1 purchased a bike from me, came and collected it, tested it, rode it round, used it etc then a week later has told me its broken, taken it to Halfords and paid out £25ish they say to have it repaired and now ant me to refund then all the money as they don't want the bike!!!
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newme2006 Avatar
7y, 7m agoPosted 7 years, 7 months ago
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#1
Submit the claims to ebay.

Show your proof of postage.
#2
they don't care - say I should send item recorded , which I do put as an option on all my auctions, but people always choose the cheapest postage
Its the bike I am really ****** about as they came and looked at it and tested it ect before taking it
#3
newme2006
they don't care - say I should send item recorded , which I do put as an option on all my auctions, but people always choose the cheapest postage
Its the bike I am really ****** about as they came and looked at it and tested it ect before taking it


I'd just take the negative feedback on it. There was no warranty on the bike you gave, you came round and tested it, it worked. If it was broke after wards not my problem. They can't claim on that as they picked it up.

Start sending your items recorded just include it in your postage.

Always have on ebay its full of scammers.

Moved on here to get away from the lack of fair moderation.
[helper]#4
Adam2050
Submit the claims to ebay.

Show your proof of postage.


Unfortunately proof of postage means nothing. As Adam says recorded is better. Was just gonna start selling some bits and pieces on ebay but dont think I will bother after hearing about all the bad experiences. Hope you get sorted.
#5
if they tested the bike, and taken it away after buying it, it's not your problem anymore, they've brought whats right infront of their eyes. You shouldn't have to pay a penny for that.

With the post, submit a claim to Royal Mail, and inform the buyers that this is what you are doing, and doing everything you can. Royal mail will either compensate you up to £36.00 per item, or, miraculously find your post, and send it on their way.
#6
LJM
Unfortunately proof of postage means nothing. As Adam says recorded is better. Was just gonna start selling some bits and pieces on ebay but dont think I will bother after hearing about all the bad experiences. Hope you get sorted.


LJM try here of AVforums. Much better comms and cheaper.:thumbsup:
#7
jasonodell


With the post, submit a claim to Royal Mail, and inform the buyers that this is what you are doing, and doing everything you can. Royal mail will either compensate you up to £36.00 per item, or, miraculously find your post, and send it on their way.


Thats only with recorded? No insurace on this?:?
#8
If the items haven't shown up, just tell them you'll wait 15 days, as Royal Mail state, then you'll refund them - you can then start a claim with Royal Mail (just make sure you send all proof possible so they don't send you stamps). All you can do is apologise to all 3 buyers (including the one who wants the item) - tell them about Royal Mail saying to wait 15 days as above and then refund them & start proceeding with RM to get your money back.

If you do receive negative feedback, just comment on it in a calm but factual way saying that the item went missing, refund issued, now claiming from RM.

As for the buyer with the bike - it was sold as seen and they even came to check it out before handing over cash - even in a small claims court there would be no way of proving the bike was faulty beforehand and the fact they checked it first before paying does not bode well in their favour.

Again if negative feedback - respond in the same way - calm & factual - Buyer came to check bike over, test driving etc before paying. There were no faults with it before being sold etc

eBay is a bit of a nightmare at the moment - I got upset yesterday when something I bought arrived with stains on it and was inaccurately described - thankfully it was eventually sorted out :)
#9
Adam2050
Thats only with recorded? No insurace on this?:?


You get up to £39 on standard 1st & 2nd class too. Recorded gives the same but you get proof of delivery :thumbsup:
#10
One of many reasons I don't use eBay. Such a waste of time and a lot of grief for very little reward.
#11
newme2006
they don't care - say I should send item recorded , which I do put as an option on all my auctions, but people always choose the cheapest postage
Its the bike I am really ****** about as they came and looked at it and tested it ect before taking it


add 75p on to postage price and dont have an option for non recorded. As for things being picked up, write a little receipt out that says 'item satisfactory sold as seen', and get em to sign it and you keep it.
#12
But the thing about -ve feedback is that, it doesn't matter how many 100s or 1000s of +ves you've received. 2+ negative feedbacks and your hard fought business is effectively over.

Ebay really need to even the playing field. I really only use it a last resort. It's too easy to lose money and reputation there as a seller.
#13
jasonodell
With the post, submit a claim to Royal Mail, and inform the buyers that this is what you are doing, and doing everything you can. Royal mail will either compensate you up to £36.00 per item, or, miraculously find your post, and send it on their way.


I agree, you can always scan your proof of posting too & email it to them, just to assure them that the fault is not yours. And if you help them put in a claim to the Royal Mail, you really are doing all that any buyer can reasonably expect. - In future post ALL items recorded (just allow for it in your postage price). That way, you are covered against any PayPal dispute. :)
#14
Thanks for all the advice

The item that the buyer wants replace - I told the buyer I will put in a claim for them to get their money back through royal mail , told them have to wait 15days and then 2-4 weeks for claim to go through(as per royalmail website) but they said they want nothing to do with royal mail and it they contact thm they will not respond! - royal mail hav told me they send a letter to the buyer asking if the item has been received and the buyer has too return this letter before they will pay out!
They have now put a paypal claim in and paypal have told me that proof of postage is no good and that they will be refunding the buyer their money
#15
I have over 800 feedback and 100% I would hate to have a -ve feedback as I am a really honest person
#16
newme2006
I have over 800 feedback and 100% I would hate to have a -ve feedback as I am a really honest person


I honestly know where you're coming from here, I have over 2300 at 100% positive and have made sure I have done everything right and that buyers are always happy. As long as you stay honest thats all that matters. The buyer may have put in a claim with Paypal - and more than likely yes they will get their money back before RM pay out.

I haven't had to make a claim for a while *touch wood* but from what I remember they say they contact the buyer to confirm non-receipt but it has never actaully happened before - they usually just process it as normal if you provide all proof. They may choose test cases where they contact the buyer but I'm not sure.

The only worrying part is that if Paypal refund and RM do contact the buyer - what if they don't respond to the request for info from RM?

Probably best to try and stay calm with the buyer and make sure they know you're doing all you can. Definitely offer to send them a scan of the proof of posting too :)
#17
xsazzyjayx
You get up to £39 on standard 1st & 2nd class too. Recorded gives the same but you get proof of delivery :thumbsup:


Well you learn something every day.:thumbsup:
#18
Adam2050
Well you learn something every day.:thumbsup:


As long as you send all proof of buying and payment or you just get blooming stamps :thumbsup:
#19
xsazzyjayx
As long as you send all proof of buying and payment or you just get blooming stamps :thumbsup:


My arguement with that is they never stamp my proof they just write on the receipt you reckon getting it time stamped would be a plus?:)
#20
Adam2050
My arguement with that is they never stamp my proof they just write on the receipt you reckon getting it time stamped would be a plus?:)


I thought they had to stamp a certificate of posting with their office location? Failing that - get them to do individual receipts for each one - then you'll have transaction IDs for each parcel :thumbsup:
banned#21
Adam2050
My arguement with that is they never stamp my proof they just write on the receipt you reckon getting it time stamped would be a plus?:)


the receipt is your proof :?
#22
sassie
the receipt is your proof :?


Yeh true. But sometimes companies try and get out of things saying it wasn't that descriptive on the address.
#23
Adam2050
Yeh true. But sometimes companies try and get out of things saying it wasn't that descriptive on the address.


I think I must of gotten confused with what you said....

I thought you meant they didn't stamp your certificate of posting.

I thought all PO's just put the house number and postcode on the bottom of the receipt?:thumbsup:
#24
xsazzyjayx
I think I must of gotten confused with what you said....

I thought you meant they didn't stamp your certificate of posting.

I thought all PO's just put the house number and postcode on the bottom of the receipt?:thumbsup:


Yeh they do but I could just write that on myself surely?
banned#25
prrof of pastage should either be arecipt with address and psotcode on, which is it, or a hand written card with address and postcode on signed and stameped by the post office, if it isnt tell them you want it
#26
Adam2050
Yeh they do but I could just write that on myself surely?


sassie
prrof of pastage should either be arecipt with address and psotcode on, which is it, or a hand written card with address and postcode on signed and stameped by the post office, if it isnt tell them you want it


As Sassie said :) Isn't she good?

Each receipt has a Transaction ID so I'm pretty sure it can be cross referenced with what you say you sent - ie. a large letter or packet :thumbsup:
#27
newme2006
Thanks for all the advice

The item that the buyer wants replace - I told the buyer I will put in a claim for them to get their money back through royal mail , told them have to wait 15days and then 2-4 weeks for claim to go through(as per royalmail website) but they said they want nothing to do with royal mail and it they contact thm they will not respond! - royal mail hav told me they send a letter to the buyer asking if the item has been received and the buyer has too return this letter before they will pay out!
They have now put a paypal claim in and paypal have told me that proof of postage is no good and that they will be refunding the buyer their money


I don't see how they can reject proof of postage? I'd escalate the paypal dispute, you've sent it and you've got a piece of paper from the post office confirming this, they've got no grounds to say you havn't sent it if you have!

The buyer also sounds a bit of an idiot, when did you send this, how long has this taken??
#28
jasonodell
I don't see how they can reject proof of postage? I'd escalate the paypal dispute, you've sent it and you've got a piece of paper from the post office confirming this, they've got no grounds to say you havn't sent it if you have!

The buyer also sounds a bit of an idiot, when did you send this, how long has this taken??


Paypal only accept Tracking Numbers as proof of postage - scans and faxes of receipts/proof of postage doesn't work ;-)
[helper]#29
sassie
the receipt is your proof :?


Exactly - there is no need or requirement for the PO to stamp the receipt.
#30
Always send your items either Recorded/Special Delivery, just in case a buyer puts in a claim, you have a tracking number to provide to make things easier.
banned#31
proof of pastage for ebay is not good enough, if a claim arises proof of postage mean you posted something, it does not mean the buyer received it, so yes of course paypal will refund
#32
so if you send you item by an independant courier service...if they don't have a tracking number, it don't exsist?? If you keep hassling you'll get the money...
#33
i've just thought, if you put 'optional insurance' surely that would cover the seller, if it did go missing, it's the buyers fault for not selecting?
banned#34
jasonodell
so if you send you item by an independant courier service...if they don't have a tracking number, it don't exsist?? If you keep hassling you'll get the money...


jasonodell
i've just thought, if you put 'optional insurance' surely that would cover the seller, if it did go missing, it's the buyers fault for not selecting?


this is how paypal works,, you can buy whatever you like as long as you can prove the buyer received
#35
jasonodell
i've just thought, if you put 'optional insurance' surely that would cover the seller, if it did go missing, it's the buyers fault for not selecting?


I'm sure PayPal don't care about that when a claim has been opened by a buyer, they want a tracking number to prove you sent the item and that it was delivered, if you can't provide proof, you make their job a little easier and they just refund the buyer.
#36
so what's to stop anyone who buys something off ebay claiming if someone never sent it recorded or special delivery...
banned#37
jasonodell
so what's to stop anyone who buys something off ebay claiming if someone never sent it recorded or special delivery...


nothing, the same as the seller claiming they posted an xbox when in fact they sent a box full of pebbles
#38
what is the world coming to.... haha
#39
ive got the same issues with ebay, infact it made me stop using it

i sent 2 dvds via 1st class post, got proof of postage, buyer waited 1 whole month before contacting me to ask where it was, i told them i would forward the proof of postage to them so they could claim via RM as i had fulfilled my part by posting, they said they didnt wanna claim via RM, they wanted an immediate refund, they then put in a paypal claim, that was 27th april, and paypal have still not made a decision. It drives me mad cause she probably did get the dvds, im sure as hell i wouldnt wait 1 month before asking where it was, espaecially as i posted same day she won, and emailed her to say it was posted,
i now offically HATE EBAY !!!!
banned#40
vikkiwathall
ive got the same issues with ebay, infact it made me stop using it

i sent 2 dvds via 1st class post, got proof of postage, buyer waited 1 whole month before contacting me to ask where it was, i told them i would forward the proof of postage to them so they could claim via RM as i had fulfilled my part by posting, they said they didnt wanna claim via RM, they wanted an immediate refund, they then put in a paypal claim, that was 27th april, and paypal have still not made a decision. It drives me mad cause she probably did get the dvds, im sure as hell i wouldnt wait 1 month before asking where it was, espaecially as i posted same day she won, and emailed her to say it was posted,
i now offically HATE EBAY !!!!


why do people think that is their part over, if play.com, amazon, or every online shop had this attitude would you be happy then

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