I brought a monitor for a gift for family member and it has 6 dead pixels , you can really notice them , he says when he plays games and watches movies or even surfing that its spoils it for him as they are siz , wouldnt mind if its just 1 or 2 but 6 is a bit ott.
Well i told scan this , they picked the monitor up but they have wrote this is this correct? can i do anything about it :
so the monitor has a total of 6 failed sub pixels, which is deemed
as not faulty. I can confirm for the monitor you purchased an acceptable
tolerance is upto 10 only after this figure would be item be deemed faulty.
I can further confirm that under the ISO guidelines your point in relation to
the item being unfit for purpose, under the Sales of Goods Act 1979 ( as
amended) is also incorrect as all LCD panels are manufactured to ISO guidelines
and indeed these have already been mailed to yourself, so the item is fit for
its purpose as stipulated and agreed by industry as a whole whom manufacture
panels to the ISO manufacturing guidelines.