Bit of advice required.
I was on a fixed tariff with Scottish Power that ended 31st December 2012. After this date I was moved to the standard rate.
I received an e-mail on 21st November 2012, telling me my offer was ending which had the following towards the bottom:
"If you notify us that you wish to change supplier before 1st January 2013 and if we receive a request for your supply from another supplier within 15 working days, we will not move you to our standard prices or apply cancellation charges (if applicable). If you have an outstanding debt, we may object to your supply leaving us, but we will give you time to pay the debt and leave us without incurring the increased prices."
I applied to change supplier on 4th December and the switch is happening over the next few days.
I was called by retentions on Thursday, who thought I should stay with them on their new tariff as it was "only" £139 per year more expensive. He told me my account also showed I was being charged a cancellation fee of £50. When I queried this as I was still Scottish Power customer on 10th January, so had not left before 31st December, he said they class the date of leaving as being when they receive the request from the new supplier. He said as he was in retentions he cannot access further information on my account and I needed to phone back to speak to customer services.
I haven't had chance yet, but does any of the above sound right? And has anyone else been hit with these charges in similar circumstances?
Is it the wording in the e-mail that "If you notify us" and by just changing supplier is not classed as notifying.
In before TLDR.