I'm after some advice regarding my neice who is diabetic and also has juvenile arthritis. She attends a mainstream school and has a one to one support worker to help keep an eye on her blood sugars throughout the day and to sit with her at mealtimes.
Last year she had a really good one to one, who took it upon herself to learn about diabetes and my neice, so she could deal with situations as and when they arose. However, this person has now left, and someone else is working as her one to one.
However this new person doesn't have a clue what they are doing, nor do they seem to want to learn. My neice has had quite a few hypo's at school, purely because this person ignores advice sent in by my neices mum. For example, before physical activity her mum sends in a snack that she is to eat first, so she doesn't drop too low. This one to one doesn't let her have it, then rings up demanding to know why my neice has dropped so low.
She thinks its funny to leave my neice dropping lower and lower whilst she talks on the phone to her mum. She rang up to advise that she was lower than 3, but kept talking on the phone even though her mum insisted that she go and give her something to eat before she went any lower.
Her mum has also been into the school office before, and overheard this one to one talking about her daughter and moaning about her mum.
She obviously doesn't take her job seriously, and I fear she is being very unprofessional about it.
I don't understand why she is doing this job, if shes employed to support someone with a medical problem, why doesn't she attempt to learn about it?
My neices mum is currently in the third trimester of pregnancy and is struggling to deal with that, as well as all these problems.
What are the guidelines for one to one workers, does anyone know? Is her mum able to demand that the school replace her with someone who can safely look after her daughter?
Any help and advice that I can pass on will be much appreciated, thanks!