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Sending text messages abroad on Orange

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Does anyone know if sending text messages from an Orange contract phone with unlimited texts can can send free text messages from the UK to a UK handset which is in France? My friend who sends a lo… Read More
flyingflea Avatar
8y, 4m agoPosted 8 years, 4 months ago
Does anyone know if sending text messages from an Orange contract phone with unlimited texts can can send free text messages from the UK to a UK handset which is in France?

My friend who sends a lot of text messages (5000 / month) is worried because they were told by customer services that they would be charged 20p / text and I'm in France for a week.

I think it's outrageous if Orange do, because how is someone meant to know I'm in France if they decide to text me (I can't tell EVERYONE).
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flyingflea Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
yes - bundle mins + text do no apply abroad - all chargeable im afraid.

what i do before i go abroad is get a pay as you go sim and compare the rates by each operator - each operator has different deals for each country.

o2 is pretty decent for overseas.
#2
45p a text from canada and the usa to the uk from an orange phone
#3
I think you are charged for RECEIVING a text message if you are abroad.
#4
I think most mobile companys do, if not all.

I was in Rome in October & my bill for that month was the biggest it's ever been because of all the texting taht went on (all my fault obv & I knew the cost) I'm on Vodafone & it's more than 20p a text abroad, so that's quite cheap!!

Sorry...but it looks as though it will cost you both to send the texts whilst you're in France. Also, it costs you money if you answer the phone from a uk caller, so beware.....
#5
Im abroad a lot and ive never heard anyone complain about getting charged more to text me just because im abroad.........
#6
jase.2
Im abroad a lot and ive never heard anyone complain about getting charged more to text me just because im abroad.........


As Jase2 says, you would be the one that is roaming and hence pay to receive the texts. The sender can text a uk handset anywhere in the world for normal cost/bundle and it is the recipient that pays to receive. Perhaps its you that should be worried!!!:w00t:
#7
I have an orange uk payg.
It certainly costs 40p to text home and I think 10p to receive from home
It's only 38p per min to phone home if you keep it brief.
I don't think[[U]/U] it costs a uk sender more to send to your phone even if you are abroad
but maybe someone can confirm that.
I also have a french orange sim and that is cheap to use but I don't know the rates. It is best if you are there for lengthy period
#8
I'm on O2 and I have been told numerous times by O2 customer services that it is FREE to receive texts. Each text message I send uses 4x a standard text (so if I have 500 available free texts I can send 125 free of charge abroad), this I am sure about. I know it costs 18ppm to receive calls which is why I don't answer my phone abroad.

It seems the consensus is that it does indeed cost on Orange Contracts to send messages to a UK mobile abroad but perhaps I should get it in writing from Orange as my brother says he's been doing it for years (my Dad is abroad 6 months of the year) and never once been charged outside of this text allowance.
#9
You get charged for receiving when abroad (ex Orange helpline op).
If you're going over there don't forget to get roaming added to your acc (if you haven't already) or you won't receive anything. . .
#10
steve1221
You get charged for receiving when abroad (ex Orange helpline op).
If you're going over there don't forget to get roaming added to your acc (if you haven't already) or you won't receive anything. . .


I used to take my Orange PAYG mobile to the USA a lot and was always told by Orange Customer Services that it was free to receive texts abroad. I can't say for sure though as being PAYG I never had an invoice but I've always been quite money savvy so I'd think I'd have noticed if I had. Whether this has changed or not I don't know.

However, I'm on O2 and the question is whether it costs to send a text message from my friend in the UK who has Orange contract phone to a my UK mobile here in France.
#11
You friend would pay the same as if you were in the UK, or it would come out of their free texts.
The logic as explained to us in training was that the person sending the text might not know you were out of the UK so it wasn't fair to change them any extra. You know where you are ! and it's up to you to have your phone on or not.
Its most certainly not free to receive texts in the US. The network over there will change Orange (or any other network) for handling the traffic, that's the change that's passed on to the customer.
#12
OK just got a reply in writing from Orange and the official answer is no, "if you are texting or calling a UK number then you are charged at your standard rate, regardless if the recipient is abroad."

You were right steve1221 :thumbsup:
#13
Hi there. I have just had a similar conversation with Orange. I have unlimited texts each month, and need to text a friend on a UK network who is in Australia on holiday. I have been told it is 18p per text...however, when texting my father who was in Oz last year - on a UK mobile - I wasn't charged a penny! What's the true story?!
#14
My friend sent me over 200 messages while I was in France, neither of us were charged a penny. Perhaps it depends on whether you are on a newer or older tariff?
#15
No, I've been on a contract unlimited texts tarrif for some time - and the same as when my father was in Australia last year, which is why I was confused when I contacted Orange this morning....
#16
guilbert53;4271800
I think you are charged for RECEIVING a text message if you are abroad.
Dougb1;4272132
As Jase2 says, you would be the one that is roaming and hence pay to receive the texts.
oxter;4272176
...and I think 10p to receive from home
steve1221
You get charged for receiving when abroad (ex Orange helpline op).
WRONG!

It was changed quite a while back now... It was decided a while ago that receiving messages would not cost you, as you can not refuse them without turning off your phone... Anyone in the UK texting to a UK number will pay standard cost (or if they have free messages, it will use them). Receiving calls abroad still costs you as you can deny the call.
#17
OK, so being a bit blonde - it won't cost me to text my pal in Oz?
#18
MissyTilly
OK, so being a bit blonde - it won't cost me to text my pal in Oz?


It shouldn't, no.
#19
Thanks everyone! Pah to Orange for not telling it straight!

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