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Setanta

doz123 Avatar
8y, 11m agoPosted 8 years, 11 months ago
Hi can anyone tell me if I signed up to setanta on 29th November under the free 2 months deal when is the earliest date I can cancel is it 29th December or can I cancel now thanks
doz123 Avatar
8y, 11m agoPosted 8 years, 11 months ago
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Comments/page:
#1
i had a lot of trouble with there customer services and you have to give them 1 months notice but you can cancel any time
#2
I think its 30 days after you sign up so 29th dec sounds about right.
#3
Thanks for your replies I am having a lot of trouble also with there customer services when I cancel never again.
#4
Be persistant, this company are very hard to part company with! Had terrible trouble cancelling my contract, I'd get it sorted sooner rather than later then cancel your DDebit
#5
I joined on Nov 24th and decided to cancel my sub tonight (early) as knowing me, I'd forget and end up paying for a full priced month.

Got through on 0870 050 6950 and was put through to cancellations (after being on hold for 10 mins).

Cancelled almost without a hitch, only problem being that they said it had a 30 day cancellations period and advised I would be charged on the 24th Jan - however I replied that I had kept the T&Cs and that its said......

"6. Freeview™ and satellite customers - to cancel with effect from the end of the first 2 months, call Setanta between 26th December 2007 and 15th January 2008. Virgin Media, BT Vision and Tiscali customers, contact your operator.
7. A 30 day cancellation notice from next billing date required thereafter."


.....with which he put me on hold, came back a minute later and admitted his mistake and that I would be cancelled with no charge.

Of course cancelled my Direct Debit online just to be sure!

PS Wasnt offered anything to stay - he obviously wanted to get off home as it was after 9pm!
PS Im posting this in other forums Im a member to in case anyone else needs a reminder!

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