SH@#$% Orange data 2000+ quid bill!!!! - HotUKDeals
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SH@#$% Orange data 2000+ quid bill!!!!

£0.00 @ Orange
Ok, so just checked my online account on orange website.... it says that myunbilled costs this month are: summary of your usage since your last bill Last updated : 19:26 05/08/08 cost (£) voic…
jackBham Avatar
8y, 7m agoPosted 8 years, 7 months ago
Ok, so just checked my online account on orange website....
it says that myunbilled costs this month are:

summary of your usage since your last bill
Last updated : 19:26 05/08/08
cost (£)
voice calls 17.454
text messages 3.825
data 2035.454
other items 0.213
Total unbilled costs 2056.946

?????!!!!!!!!!!!!!!!!
I have upgraded two weeks ago to 30quid a month unlimited data plan, got new htc diamond....and two grand???? TBH i have been connecting phone to my lappy and accessing net for like a week now (sky was connecting bb for like 2 weeks now), but come on.... wasnt using torrents, p2p or anything else....
Phoned the Orange Premier and they said that not a lot can be done at the mo, hence the bill hasnt come out yet... I'm kinda worried, my normal bills are round 80-140 quid, but 2056 is kinda too steep!!! help, pls.... :)
Other Links From Orange:
jackBham Avatar
8y, 7m agoPosted 8 years, 7 months ago
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#1
hahaha
#2
Isn't 'unlimited' only 250MB?

Or did I dream that.
#3
Time to re- moragage your house.
#4
Using your phone as a modem is not covered by your data plan. That will be in the small print. Plus the "unlimited" data will have a fair usage limit. Good luck getting out of the charges, I read a similar story in the newspaper where a factory worker ran up a £17k bill in a month....
#5
Would never use a mobile for internet access.......plus you should really always read the small print!!!!!!
#6
Buy mobile broadband..

I get another GB than what you used for £15pm..
#7
lolololoolooololololol

Oh dear.
#8
sh@#!!!!!
#9
double check what plan your on and the details etc and maybe someone can offer you some advice.

Sounds a bit **** though.
#10
Tip - Use your computer/ laptop for internet access and your phone for texting and making phone calls. If you need to download ringtones, games or accessories for your phone do it from the internet on the laptop then transfer the data.

I do know Orange have been having problems with their online and telephone services the last week or so they charged me 4 times for me phone bill after I rang to pay it off and 3 times they said it hadn't gone through, but obviously had. Make sure it's all correct when you get the bill and you can account for when they say you've used it.
#11
Should have gone to specsavers!! Just joking! ;-)

Sorry to hear that... Orange is the worst mobile company i ever dealt with!
#12
That's bad news, don't you have some sort of limit on your account? From memory my accounts have usually shown a credit limit, ie it should stop you spending over a certain amount, the figure £300 for mine comes to mind.
#13
Oh, and give them a load of stick about it being unlimited, if it's truly unlimited then you've paid for that use already. If it isn't unlimited then they're falsely advertising it. I know it's what they all do but it's wrong and people need to stand up against it.
#14
Should you have been warned if useage started to get expensive? I though only persons who used mobile abroad faced such high bills
#15
garyagh
Should you have been warned if useage started to get expensive? I though only persons who used mobile abroad faced such high bills


You'd like to think so but in reality it doesn't seem to be the case, Vodafone claim they are working on a new system ti put limits in but I've not seen much detail on it.

I'd be very wary of ever using mobile data on my main contract as the providers often don't include this in unlimited data plans, instead I use a separate 3 pay as you go account.

Your best bet is to get in touch with Orange and first verify the bill, if they claim that is the correct one then try and negotiate it down, it's an obvious misunderstanding on your part which you're going to have to convince Orange of.

John
#16
I know guys, its probably my fault-going on the net via mobile, but come on!!!!! they have some REALLY UNLIMITED plans/options/bundles. I've heard about some sort of cap on the max spent on data. Shouldn't it be say the most expensive tariff with the really unlimited data? plus, I don't wanna be one of those complaining ones, but a txt once you'll get past 1000 pounds of data/calls would be nice...

Jeeez, will keep you updated, have to call them in 2 days to find out if 'my usage grows rapidly' (it won't by the way-sky bb got connected today) :)

Do you think I should grab the invoice of Orange and send it to SKY CS? :) TBH, the only reason I used orange net was the lack of SKY BB... :)
#18
jackBham
I know guys, its probably my fault-going on the net via mobile, but come on!!!!! they have some REALLY UNLIMITED plans/options/bundles. I've heard about some sort of cap on the max spent on data. Shouldn't it be say the most expensive tariff with the really unlimited data? plus, I don't wanna be one of those complaining ones, but a txt once you'll get past 1000 pounds of data/calls would be nice...

Jeeez, will keep you updated, have to call them in 2 days to find out if 'my usage grows rapidly' (it won't by the way-sky bb got connected today) :)

Do you think I should grab the invoice of Orange and send it to SKY CS? :) TBH, the only reason I used orange net was the lack of SKY BB... :)


The networks care about money not being fair unfortunately so by letting costs run riot they can rake it in. Orange's Everyday 50 seemed to be a great tariff as I knew so many people who bought it thinking they would only use it during the evening but inevitably ended up using it at the hefty peak rate, they would have been cheaper sticking with pay as you go.

I very much agree with you and really think there should be pressure on the networks to do more to limit costs - I'd like to get a warning if my bill was going higher than expected and capped at a certain rate.

John
#19
hopefully those units are only in kilobits/bytes?
#20
As John says, stick with payg for data.

I would really give them some stick about the unlimited bit, if you've got an unlimited plan for a certain amount then you've already paid for that usage.
#21
maddogb;2683137
hopefully those units are only in kilobits/bytes?

i'd say MB, so 2GB he's used.
#22
Benjimoron;2683143
As John says, stick with payg for data.

I would really give them some stick about the unlimited bit, if you've got an unlimited plan for a certain amount then you've already paid for that usage.

He should really have read the T&C most of this unlimited is fair usage rated.

I really don't know how they are allowed to get away with it Orange's 'Unlimited texts' are subject to a 3000text fair usage policy.
#23
maddogb
hopefully those units are only in kilobits/bytes?


They are pounds aren't they? ie £2000 worth used, however much data that works out to be.
#24
t0mm
He should really have read the T&C most of this unlimited is fair usage rated.

I really don't know how they are allowed to get away with it Orange's 'Unlimited texts' are subject to a 3000text fair usage policy.


Agreed, but it doesn't matter what they put in the t&c, if he's paid for unlimited use then they can't charge him extra for going over a limit (seeing as there isn't one!).

Like I said, all companies do it but I'd really like to see someone put them right about this. Take them to court I say!!!
#25
oh dear you will have to pay
#26
Benjimoron;2683188
Agreed, but it doesn't matter what they put in the t&c, if he's paid for unlimited use then they can't charge him extra for going over a limit (seeing as there isn't one!).

Like I said, all companies do it but I'd really like to see someone put them right about this. Take them to court I say!!!

Yeah I understand fully what you say it's like with VM. I have unlimited bandwidth but a fair usage policy through x time which they throttle me if i download too much. They don't advertise it, it's in the T&C.

It does matter really because you agree to the T&C when you sign up.
#27
dandoc2
oh dear you will have to pay


Or report your phone stolen!!!

Maybe too late!

I'd refuse to pay, or at least I'd like to think I'd have the balls not to pay. Maybe I wouldn't, depends, it might cause more problems if they start putting black marks against your name!
#28
Benjimoron;2683359
Or report your phone stolen!!!

Maybe too late!

I'd refuse to pay, or at least I'd like to think I'd have the balls not to pay. Maybe I wouldn't, depends, it might cause more problems if they start putting black marks against your name!


Aye, they only give you 24h i think.
#29
t0mm
Yeah I understand fully what you say it's like with VM. I have unlimited bandwidth but a fair usage policy through x time which they throttle me if i download too much. They don't advertise it, it's in the T&C.

It does matter really because you agree to the T&C when you sign up.


I know what you mean, and nearly every company does it. But it's wrong! Quite simply they can't advertise something as unlimited if there's a limit!!! Doesn't matter what they put in the t&c, if the headline offer says you get unlimited then you get unlimited.

They could put in the t&c that it actually costs £100, if they advertise it at £10 then it's £10, doesn't matter that they've put the £100 clause in the t&c.

Hopefully someone will take them to court and all these unfair terms can be removed.
#30
true, but maybe it said this and he didnt see, this gives no indication untl you scroll down:

http://shop.o2.co.uk/tariffs/SIMONLY/benefits/Online_25#Online_25?cm_re=consumerarea-_-leftbox-_-Simplicity

it says 'unlimited o2 to o2 calls'

but if you scroll down to the bottom, read how they define unlimited, it isnt astrixified (is that a word???) at all.

EDIT: I understand he's not on o2, i'm just exampling.
#31
It may not be fair, but it's allowed.

The ASA probably wouldn't do anything as it is in the T&Cs.
#32
from what i can see on the orange site, there aren't any unlimited data plans.. even the most expensive tariff with data says: 250MB anytime mobile browsing
#33
t0mm
true, but maybe it said this and he didnt see, this gives no indication untl you scroll down:

http://shop.o2.co.uk/tariffs/SIMONLY/benefits/Online_25#Online_25?cm_re=consumerarea-_-leftbox-_-Simplicity

it says 'unlimited o2 to o2 calls'

but if you scroll down to the bottom, read how they define unlimited, it isnt astrixified (is that a word???) at all.

EDIT: I understand he's not on o2, i'm just exampling.


Personally I think if they use the word unlimited then that's what it is. If they want to start charging then they can get stuffed!

If it's limited to 3000 texts a month then it shouldn't say unlimited, it should say up to 3000 texts per month.
#34
i work for orange and agree that ppl should get some sort of warning when exceeding their fair usage limit (either in written or a call or barring the service unless the customer is notified that he/she is using over the limit now and is liable to pay). but unfortunately there is none, i suppose so that mega rich who can afford to pay over the odds would not bother and pay the bill anyway.
In your case no way you will be liable to pay this amount you probably will be asked to pay roughly £200 - £300. best of luck though
oh and yes i think the fair usage limit in unlimited offers makes sense but needs better implication.
#35
emasu
It may not be fair, but it's allowed.

The ASA probably wouldn't do anything as it is in the T&Cs.


Then I'd take matters into my own hands, lol!
#36
emasu
from what i can see on the orange site, there aren't any unlimited data plans.. even the most expensive tariff with data says: 250MB anytime mobile browsing


That makes a difference then if he's not actually on an unlimited service.
#37
Benjimoron;2683490
Personally I think if they use the word unlimited then that's what it is. If they want to start charging then they can get stuffed!

If it's limited to 3000 texts a month then it shouldn't say unlimited, it should say up to 3000 texts per month.

Couldnt speak a truer word myself.
#38
Orange bin unlimited data plans
01 Aug 2008

We've had a couple of emails about this now, so we're slowly beginning to realise that it isn't some sort of joke. Believe it or not, Orange appear to have put a stop the unlimited data bundles as of yesterday. Unlimited bundles included in the £30 and £35 tariffs have ended and instead you'll now have to pay £7.50 per month extra for 250Mb, rather than the 500Mb cap that was included with the free bundle.

Martin Clinton walked into an Orange shop today looking to get his unlimited plan and found this out to his cost...

"If you check their website the unlimited data on Dolphin 35 is no longer there. You now have to pay £7.50 and get 250mb.. I've opted for Dolphin 30 plus the £7.50".

We're beginning to think that someone at Orange is smoking something they shouldn't. Whilst other networks offer clear unlimited data plans with health caps of 1Gb or more, Orange instead kept their 30Mb cap for ages before announcing "unlimited" data.. now, they've changed it all round again and increased the costs - a total of £37.50 for 250Mb data instead of the previous £30 for 500Mb data.
#39
So we need to find out how long ago orange stopped their unlimited.. this is probably why the charges are so high.
#40
t0mm
[/b] Couldnt speak a truer word myself.


well i understand your point that they should not say unltd if its 3000. well think of a buffet where you are allowed to eat as much as you want. now if you go with a friend and eat from one plate that probably would not be allowed. The restaurant staff is there watching and will surely object to that.
Now for your mobile there cannot be a company rep following you all day to make sure its you who are using the phone and not your friends.
Also ppl can get creative and abuse if it was unltd in the sense business sending literally 1000s txts every day (using computer software and special equip) as spam marketing and similar use.
Also the service will be affected due to network congestion on a large scale.

You are right in a way they should just say then 3000 txts but come on its a capitalist economy, companies get away with charging £15 for a usb cable (pcworld) so 3000 txts under unltd term is not as bad, mind you orange was told recently by fair trade auth. to be more clear in their advt for fair usage clause in adverts.

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