I recently returned a mobile phone within 7 days of receipt because I was unhappy with it. The return was confirmed by Additions Direct and I received a refund to my card for the amount of the item but not the £3.95 delivery charge.
I've contacted them and they've informed that as it wasn't faulty they weren't able to refund the amount of postage.
I know this is absolute tosh, as it states clearly in the Distance Selling Regulations that a consumer is able to cancel an order within 7 days for a FULL refund. It shouldn't be up to the consumer to chase them up on this.
This isn't the 1st time it's happened, as I ordered a Printer from them a couple of months ago and that was cancelled (because of a 'pricing error') and they also failed to refund the postage charge (and that was without actually receiving the item)
If they fail to refund when I call them again, would I be able to reclaim this amount by speaking to my Credit Card company?