First hi im new here.
What happened was I purchased a preowned Playstation 2 from my local Game, on getting home it didnt work well, games or dvds took a minute or so to load, though cd's and ps1 games were fine.
As I was working I couldnt go back for a week.
Took it in and the girl who served me was [pushy and kept asking if I wanted an exhange, but they had none in stock so it would be goods or a credit note to the value.
I said refund and every time I did something happened, like the phone rang, or she dropped games off the counter and had to pick them up
Then she said she would ring another store and get them to send one. Then said they were out of stock.
I again asked for a refund and was told they dont refund as the box was open! I said how was I supposed to test it if the box wasnt opened, she just said I would have to wait until one was traded in which might take weeks or months!
I went home and phoned customer services which were closed(this was last night)
I ring back today and they phone store and advisor says the girl claims she offered me a refund and I asked for an exchange!
I go back to store to get abuse from the manager the first thing she does when I walk in is say to the assistant manager "thats that refund, just give it to him as im not willing to deal with it" I speak to the guy and politley asked if they could ring when one was in to be told they got one in for me that morning as I requested and I didnt give them enough time to sort it then I had got her and her staff in trouble in a loud tone of voice, and I ask if I can buy it and she refuses to sell it to me so I just walk off.
So now I have the refund but I dont like her tone of voice, and she was the same last year when I had a faulty ds charger saying they cant be faulty when they are new.
And I dont want her to treat others this way