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Should I expect a refund, or is it just tough luck.

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I bought a six pack of knickers for my daughter from Tesco a few days ago. They were the same size as she is wearing at the moment. Size 9-10 years. When she came to put a pair on, she moaned that t… Read More
Jumpingphil Avatar
7y, 9m agoPosted 7 years, 9 months ago
I bought a six pack of knickers for my daughter from Tesco a few days ago.
They were the same size as she is wearing at the moment. Size 9-10 years.
When she came to put a pair on, she moaned that they were a bit tight and could she have the next size up.
She took them off straight away.
So I took them back today to exchange them and the staff tell me 'cos she has worn them, they can't exchange/refund them.
Is this normal policy?
I've never been in this situation before.
Does this mean you can never take any underwear back?

What's the general consensus?
If it makes any difference, my daughter is 9 years old.
Jumpingphil Avatar
7y, 9m agoPosted 7 years, 9 months ago
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1 Like #1
Yeap normal procedure for underwear I'm afraid JP
#2
Butterflies;6126742
Yeap normal procedure for underwear I'm afraid JP

+1 unless they're faulty.
banned#3
Yeah I thought everyone knew for hygiene reasons you cannot return underwear.

Thats why la senza shops have those sanitary stickers inside
#4
For hygenic reasons, you're not allowed to return worn underwear.
#5
Also apparently Camera's can't be exchanged at Argos once the box is opened - unless faulty ;-)

Therefore can the knickers develop a fault and be exchanged another time?
#6
Yeah, that's normal for knickers I'm afraid - same with cosmetics and jewellery. Hygiene reasons. :)
#7
Butterflies;6126756
Also apparently Camera's can't be exchanged at Argos once the box is opened - unless faulty ;-)

Therefore can the knickers develop a fault and be exchanged another time?

Most stuff can't be returned to Argos, theyre excluded from the MBG.

One of ours was faulty and even then we still had to force them to swap it.
#8
If they are small for 9-10years I suppose you could say they are faulty because they are wrongly sized
#9
MAIA
If they are small for 9-10years I suppose you could say they are faulty because they are wrongly sized


lol so if for arguments sake a child was obese, you would go in and complain because it didnt fit them :w00t:
#10
Jumpingphil
Oh ok, thanks peeps.
I've never been in this situation before.
Butterflies, I don't have the knickers anymore. I told them they could bin them as they were of no use to me now.

So all you ladies out there have to keep any underwear you buy, even if your partner doesn't like them.:w00t:


But if they didn't like them, they wouldn't wear them.
#11
MAIA
If they are small for 9-10years I suppose you could say they are faulty because they are wrongly sized

defo. explain u have same pair and were all good so sizing is incorrect.

snowflake
Seriously? I honestly dont know how you could even ask this question :? 1st rule, always buy bigger underwear than they wear if they need new, will always grow into it ah? second, seriously why would you take underwear back that has been worn by a young child ??

Yes it is general policy, for many reasons :?

harsh! OP jus askin bless!

Cantona_7
lol so if for arguments sake a child was obese, you would go in and complain because it didnt fit them :w00t:


yeah but if they fit before ud expect them to fit again.
#12
t0mm
Most stuff can't be returned to Argos, theyre excluded from the MBG.

One of ours was faulty and even then we still had to force them to swap it.


Argos have got really bad, almost everything electrical cant be returned anymore
#13
magicbeans
defo. explain u have same pair and were all good so sizing is incorrect.
yeah but if they fit before ud expect them to fit again.


Im sure they would just say it was the child being bigger than before
#14
magicbeans
defo. explain u have same pair and were all good so sizing is incorrect.


harsh! OP jus askin bless!



yeah but if they fit before ud expect them to fit again.


Maybe they have grown since...maybe the knicker elastic stretched in the wash so they grew with her lol.
#15
Jumpingphil
Wow....as I said, I've never been in this situation before.
Why on earth would I buy bigger when the ones she is wearing at the moment fit her fine?
That just doesn't make sense at all.
And "been worn by a young child" is a bit harsh for something that has been on for 5 seconds max.
It's not like she has any venereal diseases is it?


Blimey, am I supposed to know every shop's policy on things I have never encountered before?
I'm sorry I asked.:x


Is that like the 3 second rule for food on the floor?

PS.....don't get your knickers in a twist :whistling::roll:
#16
Sorry JumpingPhil - tesco generally are good on sizes for kids clothes. Sounds like you got one thats too small, you could always take them back with another pair of same size from tesco (that you bought before that fit) and show that they are smaller and then hence faulty? Is this a difference when you compare sizes like that? HTH
#17
Most of the clothes returned to tesco are the wrong size and are replaced fine. But would you want to buy used underwear.Due to health reasons, no shop would accept underwear returns unless still packed as a lot of stuff can happen around that area
#18
do what i do next time, open the packets up and have a look xxx
#19
ilovepink
do what i do next time, open the packets up and have a look xxx


I do that too to check. My daughter is only 7 (almost 8) but shes the height of a 10 year old so I have to buy stuff thats bigger for her so I always check sizes instore
#20
Cantona_7
Im sure they would just say it was the child being bigger than before


I think most of us know if our children are average size for their age or not. Certainly when my kids were young I well aware that I needed to buy a year older as they were big for their age.
Im sure op knows his daughters size compared to her frinds for example. Common sense?
#21
MAIA
I think most of us know if our children are average size for their age or not. Certainly when my kids were young I well aware that I needed to buy a year older as they were big for their age.
Im sure op knows his daughters size compared to her frinds for example. Common sense?


and im sure the factory where the clothes are produced uses the same machines, to make the same sized clothes over and over again, so i think that it may be just a simple case of the child being slightly larger (those pesky kids getting bigger with age :x) than before. As someone else mentioned earlier, maybe the current ones had stretched over time.......Common sense?
#22
I really don't like all the different ways of measuring clothes. Kids clothes go by ages and my 4 year old nephew still has clothes for age 3 but me not really understanding this have before bought age 5 stuff as he is nearly 5 and it was wrong.
If it states the underwear is for a 9 year old and it doesn't fit a 9 year old then surely it is not fit for purpose and you are entitled to return it?
#23
Thought that with swimwear and underwear you could try them on as long as you keep own underwear on as a protective layer so to speak??
I can understand you being miffed OP, I've also noticed that with a few things that the sizes can be out quite a bit - and yes even if person is same size/shape.. have actually measured the clothes too. Bought jeans from same brand, same size (should have been anyway) and when I got them home were too small... measured around the waist and were 2 inches smaller than stated on the label.. so thought I'd got a mis-lablelled pair. took them back to the shop and told them about the problem and they helpfully went and got a few pairs for me to try on (I had time to try them on this time) and same thing... so they went through the entire stock until they found the correct size for me using a tape measure... think they had to try about 8 pairs before they found some.
#24
Go in tesco and buy the next size up for your girl, then put the smaller ones in the box/packet and take them back on that receipt. Get another pack in exchange.
banned#25
dcx_badass;6173973
Congratulations for the most retarded today (Monday).

LOL - didnt notice that comment :thumbsup:
#26
Chiptivo
Go in tesco and buy the next size up for your girl, then put the smaller ones in the box/packet and take them back on that receipt. Get another pack in exchange.

and how wrong is that! :roll: i wouldnt like to think i have bought something that has been put back on the shelf like this especially underwear (sorry op no offence i just mean in general).
#27
wulshaz
and how wrong is that! :roll: i wouldnt like to think i have bought something that has been put back on the shelf like this especially underwear (sorry op no offence i just mean in general).


+1

fair enough tesco might have to deal with it but not by restocking it!
#28
dcx_badass
Congratulations for the most retarded today (Monday).

Congratulations for the poorest use of the English language today (Tuesday).
#29
wulshaz
and how wrong is that! :roll: i wouldnt like to think i have bought something that has been put back on the shelf like this especially underwear (sorry op no offence i just mean in general).


No they could not restock it, as they would have had returned size 9 in a size 10 box, as it was miss packed at the warehouse. It would be returned/disposed of.
banned#30
You must have known the answer to this question when you typed it out....
#31
ok work in tesco any evidence that they have been worn? if no then ... iron the with little water (to get perfect result) no smellys. refold and just claim she doesnt like the designs (the 28day policy allows this) they may only say store credit if so fine get next size up if the question say for your other daughter etc
if signs of use / not able to make 'look new' do the have like seems with ribbon or stuck on flowers???? unsitch them or remove certain bits claim as faulty before you even got to second pair instant refund / exchange
#32
jackt010
ok work in tesco any evidence that they have been worn? if no then ... iron the with little water (to get perfect result) no smellys. refold and just claim she doesnt like the designs (the 28day policy allows this) they may only say store credit if so fine get next size up if the question say for your other daughter etc
if signs of use / not able to make 'look new' do the have like seems with ribbon or stuck on flowers???? unsitch them or remove certain bits claim as faulty before you even got to second pair instant refund / exchange


omg i cant believe some of the advice given here! i also work for tesco and would never tell someone to do this :roll: i mean how much money are we talking here? a couple of quid? it is just unfortunate they dont fit but they have been tried on so cannot be exchanged or swapped with another set as some ppl have suggested i would put it down to experience and in future take them out for a better look before buying.
#33
not gonna kill tesco tho in a medium / small town we take aprox 1.4MILLION a week!
#34
i didnt mean the money side of it, i meant returning them and pretending they are new as some stores just put them back on the shelf and how wrong is that!
#35
this thread is pants
#36
Knickers to ya Alfonse! ;-)

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