Hoping some of you consumer rights champions might be able to help!
Bought 20m of VGA cable for a big AV installation for our community centre. Tested it. Then paid to get it installed (along with 20m of HDMI, coax & speaker cable).
Now the VGA cable is giving a yellow tint to everything. I've emailed the company telling them that I want a refund but that in order to return the cable to them I'll probably have to remove the terminals 'cause everywhere has been re-plastered so the terminals won't fit through the gaps. As it it, I'll have to spend several hours clambering through the loft unattaching it from rafters and the other cables.
They say they won't refund unless cable returned to them intact.
What's my position? Do I have to return it in original condition? Am I able to claim compensation from them for consequential losses?