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Should I get compensation?

shieldsy Avatar
7y, 4m agoPosted 7 years, 4 months ago
Hoping some of you consumer rights champions might be able to help!

Bought 20m of VGA cable for a big AV installation for our community centre. Tested it. Then paid to get it installed (along with 20m of HDMI, coax & speaker cable).

Now the VGA cable is giving a yellow tint to everything. I've emailed the company telling them that I want a refund but that in order to return the cable to them I'll probably have to remove the terminals 'cause everywhere has been re-plastered so the terminals won't fit through the gaps. As it it, I'll have to spend several hours clambering through the loft unattaching it from rafters and the other cables.

They say they won't refund unless cable returned to them intact.

What's my position? Do I have to return it in original condition? Am I able to claim compensation from them for consequential losses?
shieldsy Avatar
7y, 4m agoPosted 7 years, 4 months ago
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Comments/page:
#1
reseat the vga cable? usually a tinted picture means its dislodged slightly
#2
Depends on the company's T&C's, most expressly exclude consequential losses from them.

Also an example of try it before you install it (having install many miles of cable in my time)...
#3
You can get consequential losses, but for the life of me can't remember where I read it.
You should seek proper legal advice.

steve1221
Depends on the company's T&C's, most expressly exclude consequential losses from them.

Also an example of try it before you install it (having install many miles of cable in my time)...


There T's & C's are irrelevant, they can't opt out of the laws of the land.
#4
Did you not test the cable, before you installed it?

As the damage could of quite easily come via the installation. A simple slice in the cable, stretched the connector etc.
#5
thesaint


There T's & C's are irrelevant, they can't opt out of the laws of the land.


The point the person you quoted is relevant however.

He has introduced loss by the very nature of his installation. The company could argue (reasonably) that most installations are external and therefore wouldn't therefore require such upheaval to remove the faulty cable.
#6
moob
The point the person you quoted is relevant however.


I am in Rio, so don't understand this statement, it must be lost in translation.
banned#7
thesaint
I am in Rio, so don't understand this statement, it must be lost in translation.


he said you are wrong!
#8
dimebars
he said you are wrong!


So they can opt out of the laws of the land? Wow.
#9
J4GG4
reseat the vga cable? usually a tinted picture means its dislodged slightly


+1. It's loose.
#10
Thanks for the input everyone. As stated, the cable was tested and has been performing fine for aprox 2 weeks. The cable is fixed (i.e. it isn't being connected & disconnected all the time). I don't understand what could have caused the cable to fail ... but it has!

So what's my legal position? Do I have to return the cable intact [chopping the ends of will avoid me having to re-drill holes in the ceiling]? Am I able to claim consequential loss for work required to replace?
#11
shieldsy
Thanks for the input everyone. As stated, the cable was tested and has been performing fine for aprox 2 weeks. The cable is fixed (i.e. it isn't being connected & disconnected all the time). I don't understand what could have caused the cable to fail ... but it has!

So what's my legal position? Do I have to return the cable intact [chopping the ends of will avoid me having to re-drill holes in the ceiling]? Am I able to claim consequential loss for work required to replace?


Your legal position is that you need to return it intact and the company are not responsible for your losses. Put yourself in their position - it wouldn't be very fair to hold them responsible, would it?

Cables don't just get faulty. It could be anything - mice? Your installation might have damaged it.

Please check both ends - I suspect that it's just loose.
#12
[email protected];5800307
Put yourself in their position - it wouldn't be very fair to hold them responsible, would it?

Cables don't just get faulty. It could be anything - mice? Your installation might have damaged it.

Please check both ends - I suspect that it's just loose.


I'm not an unreasonable person. I'm definitely not out to make a quick buck at the expense of an innocent company. However, put yourself in my position. You've just spent £200 having a cable installed. The cable then develops a fault. Believe me, I've tried everything I can to eliminate the problem ... I've checked the pins ... tightened it ... tested it on other screens/laptops ... I want to avoid having to remove & re-install the cable more than anyone. It's going to cost me several hours of time or £60ish of someone else's time.

The cable WAS working. It was working fine for 2 weeks. Nothing has changed to the installation (the cable does not get touched ... it is a fixed cable). Mice could be a remote possibility I suppose, but it would seem strange that it is just this cable that has been affected (the 2 HDMI cables, the Coax, and the speaker cable is all functioning fine still).

If the company have sold a cable that isn't fit for purpose then surely as the customer it is them I have to seek redress from. If the manufacturer is at fault then the shop need to seek redress from the manufacturer. That's just the way it goes I thought.
#13
shieldsy


If the company have sold a cable that isn't fit for purpose then surely as the customer it is them I have to seek redress from. If the manufacturer is at fault then the shop need to seek redress from the manufacturer. That's just the way it goes I thought.


My advice is earlier in the thread^^^

http://www.theanswerbank.co.uk/Law/Civil/Question672962.html
#14
shieldsy
I'm not an unreasonable person. I'm definitely not out to make a quick buck at the expense of an innocent company. However, put yourself in my position. You've just spent £200 having a cable installed. The cable then develops a fault. Believe me, I've tried everything I can to eliminate the problem ... I've checked the pins ... tightened it ... tested it on other screens/laptops ... I want to avoid having to remove & re-install the cable more than anyone. It's going to cost me several hours of time or £60ish of someone else's time.

The cable WAS working. It was working fine for 2 weeks. Nothing has changed to the installation (the cable does not get touched ... it is a fixed cable). Mice could be a remote possibility I suppose, but it would seem strange that it is just this cable that has been affected (the 2 HDMI cables, the Coax, and the speaker cable is all functioning fine still).

If the company have sold a cable that isn't fit for purpose then surely as the customer it is them I have to seek redress from. If the manufacturer is at fault then the shop need to seek redress from the manufacturer. That's just the way it goes I thought.


As the other person has stated, cables don't just break without being messed with generally.
And as you stated it is in a community centre, my guess is someone has messed with it. There must be numerous people go in and out all the time, and im quite sure it's hard to monitor them all.
#15
sven256;5800737
As the other person has stated, cables don't just break without being messed with generally.
And as you stated it is in a community centre, my guess is someone has messed with it. There must be numerous people go in and out all the time, and im quite sure it's hard to monitor them all.


The cable comes out of a wall and goes directly into this face plate. It goes up through the wall into the loft and appears 20m later directly behind the TV.

There is no visible cable for people to mess with! The only interface between the cable & the outside world is the face plate. I've taken the front off the face plate and connected the cable directly to my laptop in case the problem was with the face plate connection ... the problem still existed.

Is it really that implausible for a cable to develop a fault?
#16
thesaint;5800689


Thanks. That seems very relevant. Appreciated.
#17
shieldsy
The cable comes out of a wall and goes directly into this face plate. It goes up through the wall into the loft and appears 20m later directly behind the TV.

There is no visible cable for people to mess with! The only interface between the cable & the outside world is the face plate. I've taken the front off the face plate and connected the cable directly to my laptop in case the problem was with the face plate connection ... the problem still existed.

Is it really that implausible for a cable to develop a fault?


If you are using those face plates, then the cable would of been stripped to attach to the back of them. As the only way to connect them is by removing the connectors off the ends, and re attaching them wire by wire.

For me I would get in touch with the installers, as its most likely their fault. Going off how you have described it without pictures.

Oh forgot if they have not stripped the connectors, and connected them wire by wire there will be one hell of a right hand bend in the cable. And that is probably you problem, its has over stretched one of the wires to the connector.
#18
Thanks Sven. Unfortunately, the plate I bought was quick connect plate. It looks like this at the back so no need to strip any wires. I have disconnected the front of the face plate and tried connecting the VGA cable directly to my laptop ... same problem.
#19
I would still try to get in touch with the installers, and ask them if they would cut the connectors off and rewire (if there is enough cable length). As that is 95% chance the cause of your problems, I would guess.
#20
this is why you should not install these cables in a static manner, use trunking and atleast cables can be replaced easily when required
#21
But shouldn't the company I have bought from simply have supplied cable that worked without me having to hire my installer to do some extra cabling work? And who should pay for the extra amount to correct the problem. And part of the dispute is that the supplier is saying that cutting off the connectors will completely ruin my chances of a refund.

My argument is that I am the innocent party in this whole affair, and as such I shouldn't be having to fork out not insignificant amounts of extra money as a result.
#22
shieldsy
But shouldn't the company I have bought from simply have supplied cable that worked without me having to hire my installer to do some extra cabling work? And who should pay for the extra amount to correct the problem. And part of the dispute is that the supplier is saying that cutting off the connectors will completely ruin my chances of a refund.

My argument is that I am the innocent party in this whole affair, and as such I shouldn't be having to fork out not insignificant amounts of extra money as a result.


I can understand your problem, but for me the cable was working when you received it. A cable is very unlikely to break if treated well.

Therefore I would lay blame with the installers, in that they have over stretched the cable thus causing it to either snap inside, or most probable loosened a wire on the connector.

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