Simply Electronics - A Warning !!!
I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!
All Comments (495)
Jump to unread Post a CommentSo far i have had a good experience with online transactions for years
This is the worst experience
I am still awaiting refunding after more than two weeks when I could potentially take minutes
there are negative reviews about this company all over the internet
i must blame myself for my mistake
PS; amazon still have good rating for them (surprise, surprise...) even after serious complaints
Most likely a grey import. This site has a habit of taking orders when they have no stock, and also they wont ship till they have enough to cover shipping costs to uk.
Unforunately he can't be bothered to contact watchdog and won't let me grrr! Their email address is down having maintenance (what a surprise) hence i am posting here as I can't shout at them!!!
Before I purchased I asked around and only one person had used them, but found no problem. The address I got was in Jersey not HK.
I bought a sony camera for £650 pounds. After this, I start to get suspicious and send emails and try to call them. Took them 3 days to return my email and ask for a image of my card and a utility bill. As I rent with all include, i don't have a utility bill, so I sent the card and a bank statement from other bank (Detail, the debit card used to buy the camera, the bank statement and the delivery address are the same). Since them, they stop answer e-mail and the phone no one answer. Today finally, someone answer the phone, but again, they can't deliver the camera and therefore, they have to cancel my purchase.
They don't know when they will return my money and they can't inform anything else.
I am going to the police now and I will post information about this SCAM in all websites that I can.
Please be aware that they will not deliver the stuff you buy and god know if they will return my money!
Thanks,
Fabio
Has anyone got any advice on this please. I would consider this matter as being theft if they have my money but refusing to dispatch the camera, but what can you do when the company is based in Hong Kong.
I am really worried about the amount of money Ive lost and did a search on google under SIMPLY ELECTRONICS which was automatically completed with SCAM COMPANY by google. I then read that their limited UK company was dissolved in jan 2010!!!
Could anyone advise on what I can do legally here?
Most appreciated
We since all of your posts i am now also a victim of the scam site Simply Electronics.
My purcase was April 8th 2010 Skype phone nor order receive constant lies about it not being in stock when their site says 3 in stock. Then told will have tracking number today for you 3 days later no tracking number. On my 2nd week now still no product still no tracking number, so when i cancelled they they me it is too late as the product is shipped.
Be warned you will regret if you order from Simply Electronics. :thumbsup:
Well since all of your posts i am now also a victim of the scam site Simply Electronics.
My purcase was April 8th 2010 Skype phone nor order receive constant lies about it not being in stock when their site says 3 in stock. Then told will have tracking number today for you 3 days later no tracking number. On my 2nd week now still no product still no tracking number, so when i cancelled they they me it is too late as the product is shipped.
Be warned you will regret if you order from Simply Electronics. :thumbsup:
Has anyone got any advice on this please. I would consider this matter as being theft if they have my money but refusing to dispatch the camera, but what can you do when the company is based in Hong Kong.
I am really worried about the amount of money Ive lost and did a search on google under SIMPLY ELECTRONICS which was automatically completed with SCAM COMPANY by google. I then read that their limited UK company was dissolved in jan 2010!!!
Could anyone advise on what I can do legally here?
Most appreciated
I did this though as last year i ordered a sigma flash from them and the experience was very good. I received the flash the very next day from ordering.. so i thought that i would use them again.. how wrong i was!
I ordered a canon 24-105 f4L from them on the 9th April, with an expected delivery time of 2-5 days as quoted by them. Unfortunately day 5 soon rolls around and still no lens.. i have since been "trying" to communicate with them ever since then, with many promise both verbally and via e-mail that the lens is being shipped today etc etc and will be with me tomorrow. After many calls and being cut off countless times I have now lost my patience with this company, at one point i even said to the woman on the phone that you have my money, yet i haven't got a lens, to which she replied, "yes we have your money, we took it from you account" !!!! am i crazy, but i don't think this is what you should be saying to a disgruntled customer! I even asked them if they actually have the lens in stock, to which i was assured, also saying i understand if there has been a problem getting the lens to me if it were coming via plane with all the recent airport closures. However, she said now, the lens was in the UK and would be with me tomorrow!!
I have since instructed them verbally and by e-mail to cancel my order, and have been told that the lens is being shipped tomorrow and will be with me by friday (not quite what i meant by could you cancel my order) also now the order status on the website states cancellation in progress!! actually do not know what to think anymore.. and am fearing the worst that i may be out of pocket to the tune of £758!
If it helps, there is a thread on avforums about this place, and there is a simply electronics staff member that often monitors and responds in that thread