Simply Electronics - A Warning !!!
I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!
All Comments (494)
Jump to unread Post a CommentI thought I had researched correctly but obviously not, I wish I had found this thread before I purchased.
Goodness knows if or when I will receive my refund.
A good reason to support local shops.
'We would like to inform you that at this time, we are having issues with the gateway that you have used when you placed the order hence although we have intiated the refund, this may have failed.
We kindly suggest that you refer to your card issuer instead to assist you in getting the funds back as we are unable to process this at the moment.'
As usual they are passing the buck, off course it failed - they never sent the refund!!!
I have contacted the dispute team at my bank and have been told I should get my money within 10 days. Somehow I believe them. I will update when I get my money back.
This is a no-brainer - DO NOT USE SIMPLY ELECTRONICS under any circunstances it is not worth the hassle.
Manuel Tavares says:
Updates on Simply Electronics:
"Dear Mr Tavares,
We received your complaint which referred by Hong Kong Police, in relations to Simply Electronics.
We regret very much with the experience you have had. Should you need any assistance from this Council to mediate the case on your behalf, please send forth a copy of the case related documents such as contract, payment bill and others to us. Upon receipt of the same, this Council will communicate with the trader to mediate your case.
Meanwhile, we wish to take this opportunity to advise that this Council is a statutory body which handles complaints from individual consumers on goods and services purchased from a trader in Hong Kong for self consumption and not for the purpose of resale. This Council is not a law enforcement body or a government department. Consumer complaints are handled by way of mediation on the basis of voluntary co-operation on the part of the traders concerned. Should our action fail to achieve satisfactory results, other avenues of resolving complaints, such as via the judicial courts or the Small Claims Tribunal, may have to be considered.
For your information, you may send the documents to us by fax at (852) 2102-4582 or by e-mail at cc@consumer.org.hk. Please quote your case under reference CC 301/ 117701 /2012. Please also grant us your consent of sending the case materials, including your personal information where necessary, to the trader concerned.
In the meantime, information supplied by you is kept in our records for reference.
With regards,
Ada WONG
Complaints Assistant
Consumer Council"
Email your complaint to cc@consumer.org.hk
Email addresses are to be found above from different sources who have posted here and the credit for that goes to them
Same pblm, delay in delivery, cancelled order, after 2 months nothing and now they are telling me having issues doing the refund so contact your card issuer.
What is a charge back? Do i need to tell my bank and they will be able to do something about it?
Please help me get my money back please.
Thanks
I don't know what charge back is sorry but when I contacted my bank they put me through to the dispute department. I was told that I will have my refund in between 5 and 10 days.
Time is not up yet but I am more hopeful that I will see my money very soon.
I think you should contact your bank straight away.
Good luck.
Diane
Whatever your problem regarding Simply Electronics PLEASE write to - Ada Wong Complaints assistant Hong Kong consumer council cc@consumer.org.hk
If you have problems getting money/refunds back please contact - http://www.kwikchex.com/contact-us/company-complaint/
If you suspect criminal or unlawful behaviour - https://secure1.info.gov.hk/ssl-cgi/police/epol-forms/reportCyberCrime.cgi
If you've had a dreadful experience as a customer, please contact me on - d.hyde@dailymail.co.uk
Keep UK trading standards AWARE these cowboys still operate here with UK addresses
If you are a UK consumer having a problem with a trader based in a different European country then there is a special service offering advice and support, the UK European Consumer Centre (UK ECC) which is hosted by the Trading Standards Institute. - http://www.ukecc.net/
http://www.amazon.co.uk/Reviews-of-Simply-Electronics/forum/Fx2L8YAWZTSCQUK/Tx2JDL36I8HDYBS/25/ref=cm_cd_et_up_redir?_encoding=UTF8&asin=B00065GZL2&newContentID=Mx3N8PZ
AMAZON Patriot Court 1-9 The Grove Slough Berks.SL1 1QP
Can anyone else add to this? then will post pre written response here and Amazon after customers ask for help. Time for us to up the game!
Edited By: EOS1D on Jul 31, 2012 10:33
We appreciate the urgency and do assure you we are treating this matter very seriously. We will send you a refund confirmation as soon as possible. I will do my part to ensure minimal delays moving forward in processing your refund.
Once again, I would like to extend our sincere apologies for not meeting your service expectations.
Best Regards,
Nick
Customer Service Executive
Thanks to EOS1D for posting the above details, I have complained to cc@consumer.org.hk
They are fraudulently as well as frequently taking orders for goods they do not stock. Which is plain and simple fraud by anyone's standards. They are also breaching contracts with almost every order (if not all) they take.
I have also emailed http://www.moneybookers.com who processed my payment to them. I informed them of http://www.**** fraudulent trading and asked them to make a charge back to SE. They have emailed me back and are working on the refund. So fingers crossed.
I have shopped online extensively for many years and without doubt http://www.**** is being the worst experience that I have ever encountered. A swift, fatally destructive virus uploaded to their site is needed I think, can anyone here oblige?
My daughter as ordered a apple ipad from simplyelectronics was promised delivery 5th july 2012 she has contacted them via email and telephone and as requested a refund as she as still not recieved it ...... she as had no response from this company ......
The below list is offered as support and information if you are having problems with customer service at Simply Electronics Net based in Hong Kong.
When making a complaint please give all the information you can so it can be followed up in the correct way.
Hong Kong consumer council can be contacted on - cc@consumer.org.hk
If you have problems getting money/refunds back please contact - http://www.kwikchex.com/contact-us/company-complaint/
or
http://www.moneybookers.com
If you suspect criminal or unlawful behaviour - https://secure1.info.gov.hk/ssl-cgi/police/epol-forms/reportCyberCrime.cgi
If you've had a dreadful experience as a customer, please contact me on - d.hyde@dailymail.co.uk
If you are a UK consumer having a problem with a trader based in a different European country then there is a special service offering advice and support, the UK European Consumer Centre (UK ECC) which is hosted by the Trading Standards Institute. - http://www.ukecc.net/
http://www.amazon.co.uk/Reviews-of-Simply-Electronics/forum/Fx2L8YAWZTSCQUK/Tx2JDL36I8HDYBS/25/ref=cm_cd_et_up_redir?_encoding=UTF8&asin=B00065GZL2&newContentID=Mx3N8PZ
AMAZON Patriot Court 1-9 The Grove Slough Berks.SL1 1QP
For UK online Police contact - http://www.actionfraud.police.uk/report-a-fraud-including-online-crime
http://www.hotukdeals.com/misc/simply-electronics-a-warning-391698?page=7#post15142890
This list will appear regularly on Amazon and Hotukdeals until Simply Electronics takes notice and stops bad practices
Decided to cancel within 24 hours due to unforeseen circumstances. E-mailed Simply Electronics requesting the return of money.
Received replying email within 24 hours.
To cut a long story short, I did think that we were probably going to lose our money.
However, Simply Electronics kept us posted about time schedules their side and likely time of refund.
On the 16th July we received notification that refund was about to be effected and money was finally in our bank on the 18th. July 2012.
They were true to their word!
I cannot really complain about the service and I would consider placing another order at a later date, although if the difference was up to £50.00 then I'd buy from Amazon or a UK based company.
Decided to cancel within 24 hours due to unforeseen circumstances. E-mailed Simply Electronics requesting the return of money.
Received replying email within 24 hours.
To cut a long story short, I did think that we were probably going to lose our money.
However, Simply Electronics kept us posted about time schedules their side and likely time of refund.
On the 16th July we received notification that refund was about to be effected and money was finally in our bank on the 18th. July 2012.
They were true to their word!
I cannot really complain about the service and I would consider placing another order at a later date, although if the difference was up to £50.00 then I'd buy from Amazon or a UK based company.
Maybe you have benefitted from all the hard work many others have had to go through? My case was not so easy
I have today contacted the following people with regard to my experience with Simply Electronics I had £2200 taken from my account within seconds of purchasing a Canon 1D mkiii. I was informed by SE I would have to 'proove' who I was and where I lived even though I used Visa and had to go through their own security confirmation. I was advised by my bank I SHOULD NOT send any copies regarding Passport, driving licence or utility bills as requested by SE. I cancelled my order and informed my debit card holder who told me they would get my funds back if SE took longer than 28days to refund me which is UK law. When I recieve responses I will post them here for all to see.
I have personally written to the Hong Kong consumer council on - cc@consumer.org.hk
I have personally written to Kwikchex at - http://www.kwikchex.com/contact-us/company-complaint/
I have personally written to Moneybookers on - http://www.moneybookers.com
I have personally written to the Hong Kong police on - https://secure1.info.gov.hk/ssl-cgi/police/epol-forms/reportCyberCrime.cgi
I have personally written to the UK European Consumer Centre (UK ECC) which is hosted by the Trading Standards Institute. - http://www.ukecc.net/
I have personally written to the UK online Police on - http://www.actionfraud.police.uk/report-a-fraud-including-online-crime
I hope my actions will be some small support to others who find there way here - good luck
If you want your money taken immediately and then wait an indefinite period for delivery, SIMPLY ELECTRONICS is the company for you
If you want all your enquiries ignored, SIMPLY ELECTRONICS is the company for you
If you want to sit on the phone forever in the vain hope they’ll answer, SIMPLY ELECTRONICS is the company for you
If you want your cancellation requests ignored, SIMPLY ELECTRONICS is the company for you
If you want to return a faulty item for a refund, replacement or repair and you want your returns requests ignored, SIMPLY ELECTRONICS is the company for you
Otherwise, go elsewhere. Anywhere else. You won’t find a worse online retailer than SIMPLY ELECTRONICS
Of course there is a CHANCE you may have a good experience with SIMPLY ELECTRONICS, just as there is a CHANCE you may win the lottery jackpot.
Keep playing the lottery but steer clear of SIMPLY ELECTRONICS
HEED THIS WARNING
Hi
**************DO NOT USE THESE PEOPLE http://www.****/ (Known as simplyelectronics) all they do is take your money and you never see the goods I recently ordered a phone for £439 have sent numerous e-mail, but no reply, tonight I said that I would see legal action, they sent and automated message I have 6 automated messages all saying the same someone will ring back, when I tried to ring they said there is a waiting time of 1 hour their phone number 0844 499 0616, this started ringing bells - complaints. Under google I put the company name and it came out with this forum with lots of complaints of non delivery. There website looks good, but I found when I wanted to copy and paste something from it, it would not let me do it, also when ypu into the FAQ pages you just go round in circules, it says you can check your status, when you click on it you are back to the beginning. I ordered the item on the 30 July 2012 as item was in stock delivery quoted 3-4 days (No wonder delivery was FREE it was because you would not get your oroduct). They have taken this amount from my account on the 1 August 2012, I have stopped my card, and have informed the fraud department. When I did a little more research they are a company based in china!!!
BUYER BEWARE DO NOT USE SIMPLY ELECTRONICS TELL YOUR FRIENDS ABOUT THIS.
Hi I have just read your e-mail I ordered a phone from these cons - on the 30 July 2012 and noticed that they have taken £439.95 from mu account on the 1 August 2012 but of course no goods, various emails sent all you get is a automated reply I got six exactly the same, what do you mean by a charge back I used my visa debit card.
Thanks Anna