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Simply Electronics - A Warning !!!

Humphman Avatar
7y, 3m agoPosted 7 years, 3 months ago
I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!
Humphman Avatar
7y, 3m agoPosted 7 years, 3 months ago
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1 Like #761
It is a no-brainer. Do NOT buy from Simply Electronics!
#762
LOL apologies but it really is laughable that this company is still allowed to trade.
They have an abysmal reputation for just about every aspect of their so called business. Despite the way the website is dressed up to look like a UK based company it aint. They are based in China and use a delivery address it the UK to blag their way around trading rules and regulations that apply here.
If you make an online purchase with them (and by the way they will take your money very rapidly indeed)--YOU WILL REGRET IT. Just take the time to do the forum research even their own website forum has been inundated with awful customer feedback but It seems they have removed links to the evidence.
I would 'assume' that any good feedback available is fraudulently contrived by SE themselves.
#763
DO:( NOT BUY FROM SIMPLYELECTRONICS

I have purchased 2 IPAD from this unreliable company on November 28. They have never delivered the items and do not refund the money despite 8 reminders.
I have not received any satisfactory answer so far. No manager is ever available and there is no complaint department.

My worst experience. DO NOT TRUST THEM
#764
DO:( NOT BUY FROM SIMPLYELECTRONICS

I have purchased 2 IPAD from this unreliable company on November 28. They have never delivered the items and do not refund the money despite 8 reminders.
I have not received any satisfactory answer so far. No manager is ever available and there is no complaint department.

My worst experience. DO NOT TRUST THEM
#765
Site claims despatch in 2-3 days, full payment taken on 11th Feb.
Ordered two phones, but almost immediately cancelled one order.

Almost three weeks later, no sign of phone or refund.

Site appears to be a UK company, but all calls are routed to call centre in Phillipines. Have made several calls to the 0844 number, call centre staff promise to solve issues, but nothing happens.

Email from Simply Electronics claimed that phone would be delivered today, 2nd March, but call to DPD Couriers confirms that they have not yet received the package.

DO NOT BUY FROM SIMPLY ELECTRONICS
1 Like #766
If you people know how to search for the lowest priced item(s) you're buying, surely it cannot hurt to do a little research into lesser-known companies before purchasing from them, is it not?! And there are free tools at your fingertips to do this & it only takes a few minutes.

As the saying goes, "a fool & his/her money are soon parted".
#767
I cannot believe this site is still allowed to trade. I ordered an iPad in December 2012, they failed to deliver and I am still waiting for a refund. They issue all sorts of glib promises and assurances but these amount to nothing. Avoid this site at all costs.
#768
Looked for a new phone on google, saw they were the cheapest, looked for reviews decided to not to buy from them.

Seems a good call.
#769
Liars!!!! Send me message with delivery time but the phone not arrive. I canceled the transaction but they sent it any way 3 weeks after order, and has been signed by my neighbours, so I received the phone but asian version with american plug, also the package has been open and the phone has been used before. I Don't want to deal any more with his dodgy chinese traders, and paying for return. Also the phone calls to their useless customer service and listening their liars cost me another £10
Worst transaction ever. Avoid
#770
2 Reviews












Published 6 minutes ago
Avoid like the plague.

I like a lot of people have been shopping on the internet for years and I can honestly say this is the worst service I have ever had.
I ordered a phantom 3 that had 10 in stock payed my money waited a few days to be told it was in queue. And some days later it was in dispatch which changed to backlog.so what happen to the one that was in stock. Now I am in
Order on Priority
Your order has been upgraded to priority dispatch. Apologies for any inconvenience caused. We look forward to completing your order at the soonest available opportunity. It is coming up to 1 month.
1 month for something that was in stock when I ordered it an still waiting.
#771
I ordered the phone! This company sent the wrong phone number and I am now trying to get the money back !!
they do not want to return the money back !!!

People ! Never not buy from this company ! DROPSHIPING !!!
1 Like #772
Sadly you are one of so many people who have lost money to this scandalous company. You can get some revenge by clicking on their paid Google ads. Just Google "simply electronics camera" and look for the advert they paid for. Every click costs them cash. Some ads are expensive - over a pound (several dollars) per click. Lets put them out of business by clicking their adverts.
#773
I bought a Samsung tablet from Simply Electronic for my Mother, it took 5wks for it to arrive. after just 2months it started to get a fault, then it wouldn't charge up. so I sent it back to paying £10 for postage, after 4wks they returned it and it still had the same fault and would still not charge up. I sent it to Samsung UK only to be told as it was not from Europe they could not look at it! So I got back in touch with Simply Electronics again, this took 5wks before I got the information to send it back another £10 postage, this time after 7wks it was before it came back now out side the warranty and still not working. This is a crap company of whom I would never do business with again, remember if you do buy from them nothing is guaranteed in Europe by the manufacturer!!!!!
1 Like #774
People still buy from Simply Electronics? Has nobody heard of Google?
#775
i got away light it seems...

I did some research and found that the UK site is just a shop front for the owners. I read that you should not expect delivery in the time stated or that the item would be UK stock (i.e. grey import) I thought in this instance that as I'm likely to sell the item at some point.. the manufacturer's 5 year warranty would not go with it. So I bought a Mack 5 year transferable warranty with it. So. added value when it comes to eBay it.

I accepted all of that... i did make enquiries to Simply, as to where the item could be tracked.. Low and behold they emailed me the full tracking details (Netherlands)...I tracked it daily: it came three days later as the tacking stated.


I seem to be a lone wolf in all of this....
1 Like #776
PLEASE PLEASE DO NOT BUY
I was looking at a canon camera sx710 this company come out the cheapest @ £166 next cheapest was £224 so I contacted this company the make sure it was new and not a reconditioned one was told it is camera turned up after 5 days not bad camera looked great the only problem was the language is Chinese or Japanese great now penny has dropped ripped off (it did state English only) it s been 2 weeks now emails phone calls getting nowhere so unless you speak Chinese or Japanese don't buy or trust this company and it doesn't always pay to buy the cheapest
#777
4 days ago I purchased an ipad from simply electronics. I read the reviews before hand but they were obviously the 'doctored' ones. I have since found this site with the 'true' reviews. I got suspicious yesterday when I thought I'd check when it was to be delivered and dialed their customer line (on local UK number). But all day I tried and got music which then cut off after about 3 minutes. Eventually I dialled the same number but used the option to go through to orders. These answered promptly and I explained that I could not get through to the customer line and asked would they help. They were not interested in my query or the issue with their customer line. All they did was to again put me through to the non-working customer line.

However, I did detect that the guy was foreign and I asked where their company is based. He said Hong Kong. Now I'm wondering how I get my money back as this compnay is definately dodgy. I did pay by visa card so may have to go via them for a refurnd. I'll give it a few more days, but I'm pretty sure (from reviews on here) that Visa will know all about this company.

In short, DON'T BUY from these.
#778
I have been shouted at down phone the attitude is how dear i complain when item says shipped with in 2 to 3 days still waiting after 6 .
Not based in UK as lead to believe UK number a front
should not be aloud to trade here under false pretences.
Will be reporting
will be posting Video
hope to get on watch dog
You have been warned do not listen at your own risk
#779
I had no idea that they were based in HK. Thrown into a panic by so many bad reviews I found after ordering BUT lens ordered 5 Sept, delivered 17 Sept, £65 cheaper than anyone else, brand new, boxed, securely wrapped, delivered by reputable courier company exactly when they said they would. Just one person's experience but these forums will always be full with complaints so I thought I would give them some kudos.
#780
I am really bound to give my experience. These people are OK - so far.
I read all the revues after I had placed my order. Panic panic. tried to cancel my c/card etc. Im afraid I am a suspicious person. All the positive revues started to all look the same !
My phone has arrived in a week. It looks OK. Ill let you know if its not. When i re-read the revues they are mainly about delivery problems. My ccard company said that I could only get re-reimbursement from the ccard co after the goods didn't arrive in 30 days. I even got in touch with the fraud dept. But now not only feel a bit silly and bound to write to say that these people seem to be a bit hard done by. (Price was about 30 quid cheaper than any other btw. Ed
#781
Shipping is only part of the problem with Simply Electronics. They also sell items that have no warranty cover because they are 'grey imports'. Check the serial numbers, then call the manufacturer and ask if you have warranty cover. The answer is often no. The items that arrive are often non-UK. The items are often faulty. They do not refund you. It really is not worth the risk - do not shop with Simply Electronics.
#782
I searched online for the best deal on the Samsung Edge Plus and came up with Simply Electronics. I placed an order on the 15th September 2015 and received an email from Skrill stating "You have successfully made a payment of £527.95 to Simply Electronics". Then on the 17th September I received an email from Leslie Grant Customer Service Executive stating " I am contacting you regarding your latest order. I am sorry to inform you that your order has been placed on hold pending further verification - all we need you to do is to provide us with documentation showing proof of your address and identity". I sent four proofs together with a copy of my driving license. Then on the 18th September I received an email from Leslie Grant stating " Thank you for providing us with the information required to verify your order. Unfortunately, although we appreciate your business, our verification team have been unable to approve your order. As a result, your order has been cancelled and a full refund will be processed as quickly as possible. It's now the 24th September and no refund as of yet. Tried to call at 13p a minute but just put on hold listening to some lousy music until I gave up. Sent various emails without any response.

I will post another review to keep all updated on the response if any I get from Simply Electronics. Next stop my bank to see what I can do to claim the money back.

I cannot understand why I needed to provide proof of identity in the first place. I had after all paid in full. Never been asked before by any company I have purchased from. Very peculier!

If I get my refund I will post a positive review

Keith Belson
#783
Ordered an LGG3 handset. Thought I'd been had but Got it 3 weeks later! Phew. Went onto LG website to register it. No option to register the handset model number. Emailed LG about registering phone. Reply was its a Honk Kong handset and not registerable so NO WARANTY!!!. conclusion is I saved 50 quid or so but got to hope nothing goes wrong with it. Lesson learned, should have gone to Amazon or Argos
1 Like #784
people are still ordering from these guys? There are over 6 years worth of warning on here!
#785
AVOID THIS COMPANY
They dont deliver and hold on to your cash
The number of negative reviews is on the increase
Please check before you buy from them
#786
While I realise they were sometimes pretty ropey to deal with and they shipped everything from Hong Kong their website has been offline for at least 5 days.

Anyone know anything for certain?
#787
It's all become clear now... Bought an Onkyo 707 from Simply Electronics a few years back, anyway it developed a fault (common HDMI board fault) and needed the part replacing, when Onkyo got the unit they started asking me loads of random questions about where I bought it from and did I have proof, why I removed the serial number (I Hadn't) etc.... flaming grey import wasn't it! you might get lucky and the thing you've bough might be fine for years but if it develops a fault then you may as well have wasted your money. beware!
#788
Cancelled order 2 weeks after sending money due to the item suddenly not being in stock. Received confirmation of refund that never came. 3 months later cannot contact them or get help. Do not even think about using these people. It is a scam site to collect your cash, and nothing more. thieves !
#789
based in hong kong if only they were upfront with who provides the guarantee and manual for products, there returns policy is a nightmare managed to get my money back after 28 emails and 3 months lucky I paid by credit card. I just lost confidence with who I was dealing with, also what happens if you have to return something under warranty
#790
Don't call the 0844 number,instead call 01158714466. Got it from Say no to 0870.
#791
Is it worth getting an iPad from here? Thy have the ipad air on at 362. Its 399 at the next best UK seller. Surely warranty isn't an issue as its an apple product and I think they would be OK in terms of stock too. I got a panasonic camcorder 6 or 7 years ago from simply electronics and they were fine. We've just been burgled and had the camcorder and iPad nicked along with a load of other cameras so that's why we are after a new iPad for my wife!
362 seems worth it for an iPad air 2 64gb.
#792
Alright - I think I'll forget it and get it from amazon after reading the other comments. My colleague who also bought the same camcorder as me from simply electronics around the same time actually ordered something from them last year and had a nightmare - think it was something for Xmas but it didn't arrive in time so he tried to return it and had a bad time with that. I wouldn't mind really if I was ordering an iPad for myself,not my missus, but to be on the safe side and the saving on amazon vs the official apple price, I think amazon marketplace is a better bet for 399
#793
Hi
I have ordeded a new phone on simply eletronics and after 5 working days I have not even received a dispatch number. People struggle to get money back as we see. How can I instruct my credit card to get my money back?
#794
To me it looks like:
- they don't have a stock
- they order stuff you just ordered
- this is why they charge restocking fee on returns
- 8-10 days promise is 5 day delivery + 3-5 days delivery to them. If their supply chain fails, then you will get that late
- warranty through them as no EU warranty issued, so they send stuff to their suppliers
- Running company model like that is cheap for the above reasons, hence low prices
- you might be unlucky and pay forced customs on top, which you should do anyway but by your self

Is 30% discount (in my case) on dslr worth it? Might be. No risk no fun!


Edited By: knocik on Dec 01, 2015 22:59
#795
This thread is going to be bumped until the end of time.
#796
Bought a Samsung S6 Edge from them before reading reviews online.

Oh god why...

To be fair though. There were quite quick is dispatching.

Ordered on the 28th. Dispatched on the 3rd (4 working days later). I was also told that my order was upgraded to 'priority shipping' and I would be updated on its progress at all times. No emails since however. The order was dispatched using Hermes which just says 'Order Generated'. And has since the beginning! So have no idea what the status is or be able to arrange to be at home for delivery.

Going to wait until Monday and if no update. Give them a ring then.

Anyone have a number that is not the expensive 0844 one?

Edited By: Keva161 on Dec 05, 2015 14:53: Details
#797
No there is no other phone number. They don't answer on weekends.
If you received a tracking number go to Hermes and find status
Phone the seller on.Monday and write email too
All is very bad
Mine says attempted delivery yesterday but I was home and no notes left
Been trying Hermes and seller today but only Monday now
Shambles, worst scenario
So sorry 4 myself and everybody else
#798
Just spoke to Hermes and was fobbed off which 'check with the retailer'.

I'll ring them on Monday.
#799
Humphman

I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!
Hi I'm new to this forum! I have used simply electronics a couple of times. Once for my moto 360 and most recently for my new Samsung tablet! The only downside I can see is that the goods take a while longer to arrive! But if you read the website carefully they explain why! And slow delivery is one of the ways that they can save us money!!
#800
Hotcozmo
Humphman

I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!
Hi I'm new to this forum! I have used simply electronics a couple of times. Once for my moto 360 and most recently for my new Samsung tablet! The only downside I can see is that the goods take a while longer to arrive! But if you read the website carefully they explain why! And slow delivery is one of the ways that they can save us money!!
Think you need to read the comments on here, SE are parasites and do not deliver slowly, they don't deliver at all, and getting refunds are a nightmare. How long have you worked for them?

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