We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Close

Simply Electronics - A Warning !!!

HumphmanHumphman

I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!

All Comments (690)

Jump to unread Post a Comment
    3118jenniferb
    cancelled order and still waiting for a refund its been well over a month now beware dodgy dealers,3118jenniferb.
    oncebitten123
    we purchased alense form this company they stated they were uk based and lense would be dispatched in two working days. two weeks later and numerous attempts to contact have left us without resouloution we now have seen many posts with similar horror stories and even those who did get goods were saying they were not of good quality and broke after afew months. On eventually cntacting thier call center ( in Hong Kong) we got nowhere and were told they did not have a mangement team in the center . To anyone trying to purchase from this company beware they are not what they seem and because they are based outside the eupopean community it is more difficult to resolve issues or get refunds
    Paul3878
    I ordered a Canon lens through this company but wish I'd checked reviews first... Several days after ordering I received an email requesting paper identification 'proof' for 'fraud prevention'. This was requested in the form of photo ID (e.g. driving licence) or paper proof such as a househol utility bill. I immediately became suspicious and telelphoned Simply Electronics. The operator (American sounding) informed me that this was a regular request, at which point I informed her that as a serving police officer I found it incredible that a company should request ID in such a manner on a 'Verified by Visa' credit card, and informed her I'd like to cancel the order.
    I was instructed to reply to the original email cancelling the order which I did, receiving a reply later the same day to confirm cancellation. Three weeks later and I am still awaiting a refund, having now contacted my credit card company to report it.
    I find it incredible that this company is trading after so many negative reviews and infuriating that they took immediate payment on goods which they appear to have had no intentions of delivering, without me providing Further 'ID'. For any potential customers considering using this outfit... DON'T!!
    gurustu
    Do not buy from Simply Electronics! I ordered an ipad which they said was in stock, they took the money immediately and then after it did not arrive, told me it was out of stock. I cancelled and they said they would give a refund; still waiting after many weeks! Is this not fraud? taking money by deception - how are they still trading? - BE WARNED!!
    tombola51
    I ordered a Samsung MV800 from these guys. Again the same BS about it being a very popular item and they are currently waiting on delivery. Anyway 2 weeks after ordering my camera finally arrives to, not the best service but much better than some people have gotten. Use these guys with caution.
    manueltavares98
    ...i have finnaly received my refund after i have done everything possible (even contacting hong kong police !!)
    Now im going to cancell my credit card because there are stories about people being robbed after dealing with this guys... be aware!!
    ksalimraj1999
    I ordered Samsung Galaxy the company, after searching, I found them to be the cheapest. Well after waiting 1 week Order Status changes as Refund in process. I was socked what may be the reason,as I was never rejected for payment reason as I always buy goods online only. After sending several mails I was told I will be getting money after two weeks.

    I just want to ask where we can report about this kind of sites.Please I would greatly appreciate if you can guide me. I had send couple of mails to "vanessa@**** and Leslie Grant but no reply for quick refund.

    Please help
    Burkey55
    I ordered an IPAD paid the money, then started to recieve emails from them for verification details to proceed with the order, sent utilty bill as requested, they then ask for bank statement, driving licence etc. not willing to send these so cancelled order, still trying to get a refund despite loads of promises nothing, I am going to report this bunch of crooks to the fraud department of my bank. DO NOT USE THIS COMPANY OR YOU WILL LOSE YOUR MONEY!!!!
    yatingr456
    Do not order ! these guys are frauds....
    have no sense of work !!
    rsvp123
    After ordering online through simply electronics for iPad3 to gift to my wife on her birthday, this was the biggest mistake of my life.
    At the time of booking, the website shows that the order is usually dispatched in 24 hrs. After booking, the message changes totally to 3-8 days. First they ask to submit documents for address verification. Then on calling customer care they will always have very good excuse to not deliver on time. Everytime they will say that they will deliver this week. There is no status updates on their website. The status will always show as New. After waiting for 3 weeks, I finally cancelled my order. If you want your money back, reach through verificationteam@kwikchex.com for faster response.
    Simply Electronics is a Hong Kong company with no UK presence and their website does not mention this. Their staff is also based out of Hong Kong who have no knowledge of what work they are doing.
    Beware of such fraudelent websites.
    greenbean
    I seem to have been more patient than most as my order on 28 May has not arrived! Am requesting refund but will definitely not lose money as I paid by credit card. Have also reported fraud to police via actionfraud.org.uk and Consumer Helpline, as well as credit card company. Spread the word, this has been going on too long.
    GB_Thor
    DO NOT BUY FROM THIS CONN ARTISTS
    Me and my partner we ordered 2xSony Xperia S. Weeks waiting for order to change from New to Packing, days waiting for any respond to my e-mails and hours spend on Cancellation query . In mean time like nothing happen, they asked my partner for copies of ID and billing address (her Bank advice not to do so and refund her money instantly). I'm in whores situation I've contacted my Bank to late(will have to go with Fraud report and wait for the investigation results-average time 45 days :( ). People DO NOT USE this Conn artists, they will make your life a hell. They will use all tricks and lies to delay time for dispatching your goods and keep your money. KwikCheck is a nice "cover" for all this scummy work and contacting MoneyBrooks it's waste of time they will do what SimplyElectronics tell them to do.
    I'm just so confused why they still can exist on market, why British authorities and other countries don't shut down the SE website and this Company to protect us.
    horne1966
    WARRNING!
    I purchased a £500 camcorder from this site which was showing two items in stock with an eight day delivery time.

    After three weeks I had no product and was just two days away from going on holiday so I cancelled the product and ordered from Dixons which was a little more expensive but the product arrived the very next day.

    I placed my original order with Simply Electronics on the 06/06/2012, it is now the 11/07/2012 and I have still not had my money refunded.

    BE WARNED THIS IS NOT A REPUTABLE COMPANY, YOU WILL BE KEPT ON THE TELEPHONE ON HOLD FOR HOURS OR YOU WILL HAVE TO KEEP RINGING BACK AND THEY DO NOT REPLY TO ANY EMAILS.

    Report this company to trading standards or consumer rights to stop them making money from the interest they gain from having your money and not selling any products.
    Malena29
    Worst online company I ever ordered from. First they didn't have a camera I ordered and payed for ,they don't answer your questions. 3 times I emaid them about a memory card I should get together with diffrent Replaced camera. Now it's over a month since I placed the order and I'm still waiting to get my memory card.
    I really don't recommend this company
    Here is so much online companys and so much competitions ,
    Go somewhere else
    ncorso
    Despite weeks of emails going back and forth requesting a refund for an undelivered camera and being assured it had been processed, it took an email which threatened to report them to the relevant authority to finally get a refund.
    EOS1D
    After all these years it would appear on hotukdeals and amazon we read the same old story. Only when customers start to get tough do SE respond. IF it was processed, IF it was sent, IF it was even in stock in the 1st place would SE give refunds!! More and more it looks like this company has set itself up to deliver poor customer service IN order to make money from people through expensive phone lines etc Lets face it make £1 $1 or even 1 euro from a 1,000,000 people and you have a very nice income. let alone the prospect of having your details copied and fraudulently used or even sold on to some gang or group dealing in identities selling on to a desperate soul in the East!
    ardvark
    I bought a Archos 70 250gb tablet from these jokers, after 1 month the screen failed to respond and came up with an error code indicating that it was a hard ware problem ... I returned the item to them in May 2012 asking for a refund, but since then I have heard nothing from them save for an automatic email reply. thay have my money and the tablet. will i see either again... the phone system is useless and takes hours to get through. In short stay clear of this outfit.
    POLLINI126
    AVOID * AVOID * AVOID * AVOID * AVOID * AVOID * AVOID * AVOID * AVOID * AVOID * AVOID * AVOID

    THESE PEOPLE WAS HOLDING MY 850 POUNDS FOR A MONTH AND JUST PROMISING THEY DO THEIR BAST TO RETURN THEM. I ORDERED 70-200MM BUT AFTER THEM ASKING ME FOR UTILITY BILL I CANCELL THE ORDER AND TO GET BACK THE MONEY TOOK ME A MONTH. EVEN TO GET TO THEIR CUSTOMER SERVICE OPERATIVE WAS A NIGHTMARE AND COST ME COUPLE OF HUNDREADS OF MPOUNDS. OLEASE AVOID IF YOU CAN. THEY RETURNED MY MONEY JUST AFTER I THREATEN THEM WITH REPORTING THEM AS A FRAUD WITH MY BANK AND REPORTING THEM TO POLICE. PLEASE DO LET THER PEOPLE KNOW NOT TO GET ENGAGED WITH THEM. THEY MIGHT BE BASED IN UK BUT WAS ESTABLISHED IN CHINA WHERE THE CUSTOMER SERVICE IS AS WELL.
    sianhennessy
    Ordered a kindle on 2nd July. Promised delivery between 2-7 working days. 8 working days later still nothing, so emailed them. Took 2 days for a reply, they said they hadn't even dispatched it! Next day, another email, they said they didn't know when they would dispatch it(!!!), so I cancelled the order right there, and still no refund, this was 7 days ago.

    They fob you off with excuses about how busy they are, and never send you a proper email, just a cut n copied one they sent to everyone.

    So, in my (and my the looks of it a lot of other people's experience), NEVER ORDER FROM SIMPLY ELECTRONICS!!!

    -----GIVE ME MY REFUND!!----
    megastream
    THIS IS A FRAUD SHAM COMPANY

    Untouchable due to the company being based outside UK/EU Laws.

    Ordered a Panasonic Camera on 3rd June 2012 with a delivery date of within 7 days.

    No camera or delivery after 14 days.

    Despite email promise after promise of refund today 50 days later nothing has materialised.

    Will now try refund from VISA DEBIT Card.

    After 15 years + of Trouble free online shopping Ebay/Amazon/Paly Com/7 Day Shop/Dixon/Argos................/Etc

    Now been stung for £300.

    AVOID + AVOID +AVOID +AVOID +AVOID +AVOID +AVOID +AVOID +

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

I Approve
Your Comments On This Post
Comment Preview
Close

PRIVATE MESSAGE

Close
Sorry, you can’t currently send PMs. Once you’re a more active member of the forum, the PM service will be unlocked for you.
Welcome to HUKD!
Close
Join the Community