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Simply Electronics - A Warning !!!

Humphman Avatar
Humphman6y, 2m agoPosted 6 years, 2 months ago
I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!
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Humphman Avatar
Humphman6y, 2m agoPosted 6 years, 2 months ago
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matt3454#381
peoples stupidity still amazes me
jan64#382
SImply Electronics do not or deliver goodskeep promises. I have written proof and have been waiting for a refund for an item ordered but never received for almost 2 months. There is a wait list of over an hour on thier customer service line. All you can do is email (at least you have written evidence) Avoid like the plague or order at your peril
nmitsteve#383
AVOID AVOID AVOID All the above comments are true, I am just starting a chargeback with my bank
EOS1D#384
Keep reading back through the posts here and on Amazon where you will discover support and good advice. Please write to the Dail Mail reporter mentioned before, write to kwickchex and think about a chargeback on your card but take advice first as a one off apparently, complain to trading standards, Amazon and anyone who will listen and masybe just maybe we can get SE to change or better still stop trading in UK
louielorenzo#385
**** have ruined me! please friends help me tell them to refund my money. since 9th of may 2012, i haven't seen goods nor money! the worst experience in my entire online purchase. how can i get my money back? some one help!
louielorenzo#386
they are dubious and sinister. they demanded for proof of address and international passport before delivery!!
horrible people. insensitive. don't go near them. i descovered too. late. huge regrets!
EOS1D#387
Well done louielorenzo for telling the truth, remember Simply Electronics are not very nice but some people do not want to hear the truth about them for some strange reason, yet again after a load of negative posts we are subjected to a false postitive or a judgement for saying what these Hong Kong cowboys who sell shoddy damaged and counterfiet goods who lie cheat mislead con and behave above the law. I have nothing to say 'nice' about them as they are not nice people.
Nailez#388
EOS1D
Well done louielorenzo for telling the truth, remember Simply Electronics are not very nice but some people do not want to hear the truth about them for some strange reason, yet again after a load of negative posts we are subjected to a false postitive or a judgement for saying what these Hong Kong cowboys who sell shoddy damaged and counterfiet goods who lie cheat mislead con and behave above the law. I have nothing to say 'nice' about them as they are not nice people.


realblender was messing around, sarcasm really is lost on some people (_;)
EOS1D#389
Not sure realblenders sarcasm or messing around is appropriate or welcome on a site where people are trying to get support and feel 'lost' about how to get money back. Most of us who have posted here have done so from a sense of despair having felt cheated by SE who take the money from our accounts and then after many emails and phone calls might give a refund but not until you have spent a lot more money or have contacted enough people to make complaints. Having witnessed genuine concerns for over 2 years I can honestly say they need to be shut down as well as chat and vision and the purely group including purely gadgets who operate here in the UK but are owned or run by Alan Lim and Simon Law from Hong Kong who hide behind British Virgin Islands tax and corporate law system
froezen#390
Despite changing my credit card number, MoneyBookers still managed to take the money after I had cancelled my order. However, getting a refund was very straight forward and took 1 week. If you paid using MB, go to the MB website, create and account then raise a complaint using the web form. To be fair, MoneyBookers were very efficient in refunding me.

As always, buyer beware. While looking for another place to buy a camera, I notice that there are now several China based retailers, who offer good prices, and whose websites make no mention that they supply from China. A quick glance at review websites shows that these retailers, like SE, seem to be reputable. But dig deeper, and you'll find that they supply grey imports,often without adequate packaging and without a manufacturers warranty. Delivery times can run from weeks and into months.
The Fox Brain#391
My tale...I was after a GoPro camera and SE was the cheapest at the time although more reputable vendors (Amazon) had previously sold it for slightly less so it didnt make me think it was dodgy. The SE site said it was in stock and said a couple of days delivery so i went ahead, money was taken straight away and email confirmation came through. Then i waited a week and nothing, the order status still said 'new' so i emailed them about the order. Their response was the the order was delayed but on the way. Feeling slightly concerned i did what i should have done to start with and googled the company and found this page...not impressed my internet powers had failed me.

I cancelled my order on the 19th of April (order date 4th April) and received an email confirmation back saying my order was cancelled and i should expect to get a refund...and waited...and waited. I chased them up every few days only to receive very generic cut and paste replies about delays, problems with their systems or escalating to management. I threatened legal action and got increasingly forceful in my replies. However i finally got my refund (£229) back today about 6 weeks after cancelling my order. Note that i didnt make any phone calls, just kept on at them over email. I must admit one more email from them fobbing me off and i would have been on to my credit card company to highlight fraud.

Hope this helps, sounds like im lucky to get my money refunded at all. I would avoid ordering without question
pjmarcel#392
Having ordered a Fuji hs30exr camera to SimplyElectronics ( and calling previously to confirm if the camera was available on their stock) on the 30th April, I am still waiting for it...(31st May), after many phone calls and emails I finally decided to cancel the order as they still could not assure a date for sending the camera...which has always been on stock in their website... They immediatly answer with an offer of a 4gb memory card... and as I refused, they keep on trying to make false promisses like "will be sending the camera as soon as possible" or " we will do our best to push the order to be fulfilled soon" .. I will have to contact my credit card fraud department because I have no camera and no money.... just don´t buy at SimplyElectronics !!!!! look somewhere else..

Pjmarcel (Portugal)
Nailez#393
EOS1D
Not sure realblenders sarcasm or messing around is appropriate or welcome on a site where people are trying to get support and feel 'lost' about how to get money back. Most of us who have posted here have done so from a sense of despair having felt cheated by SE who take the money from our accounts and then after many emails and phone calls might give a refund but not until you have spent a lot more money or have contacted enough people to make complaints. Having witnessed genuine concerns for over 2 years I can honestly say they need to be shut down as well as chat and vision and the purely group including purely gadgets who operate here in the UK but are owned or run by Alan Lim and Simon Law from Hong Kong who hide behind British Virgin Islands tax and corporate law system


If people bothered to google companys they were unsure of before ordering then they would see this, the website has been going for ages and despite all the protesting and talks of complaining you cannot get them shut down. Word to you and others who have lost try to get refund but take note in future on what sites you order from
jonnyboyshep#394
My advice is go through your bank's Visa recovery dept, I did after being fobbed off since 4th April and finally this week got my money back , never e ver use this company . they are awful to deal with. I have bought a camera from a shop , got agood price as 1/3 off so happy !
nmitsteve#395
OK I ordered a mobile phone and then started reading the reviews, sure enough the "excuses" for delayed orders started. I got on to [email protected] they got involved and 4 days later I got my goods. Also copy vanessa@simplyelectronics as she seems to be high up in the organisation. KwikChex wrote the following to me:-

Many thanks for your feedback and for letting us know you have received your order.

The work that we are carrying out with Simply Electronics is ongoing and receiving reports from customers such as yourself is vital to ensuring that improvements are made. We will shortly be contacting Simply Electronics again, bringing matters to their attention and asking for remedial action. In the meantime we will of course continue to assist any Simply Electronics customers that have any concerns or outstanding issues.

Best Regards
Gemma
The KwikChex Team
EOS1D#396
Well done 'nmitsteve' for getting your goods sorted and posting both here and on Amazon of how to get results by involving KwikChex, nice to see a positive result is possible in some cases. Hopefully KwikChex are monitoring these sites as well to gather information about their 'client'
alphae#397
How I wish I'd found this website before dealing with Simply Electronics.

I ordered and paid for a camera from them on 1st May. Their website said that they had 9 in stock. I chased them up a fortnight after placing the order, and was told that 'due to the current workload experienced by our Dispatch Centre, they cannot guarantee that you will receive your order within this week. In this case, due to first in first out basis, we may not be able to have it dispatched on time. Currently we are unable to provide you with the estimated dispatch date so we are afraid that there will be further delay with the delivery of your order.' Their website at that time said that they still had 5 of the cameras in stock.

I then cancelled the order and asked for an immediate refund, which, after numerous emails, I eventually received some three weeks later. So they had nearly £500 of my money for 5 weeks, for which I received nothing other than a load of grief. I imagine that if they do this to enough of their customers (and this and other sites suggest that they do), and then invest the money being held, it would provide a nice revenue stream.

Their website boasts that customer focus is a priority, but their call centre is a joke, and their email responses, albeit polite and apologetic, are vague, evasive and unhelpful.

What a miserable experience.
utracik#398
alphae
How I wish I'd found this website before dealing with Simply Electronics.

I ordered and paid for a camera from them on 1st May. Their website said that they had 9 in stock. I chased them up a fortnight after placing the order, and was told that 'due to the current workload experienced by our Dispatch Centre, they cannot guarantee that you will receive your order within this week. In this case, due to first in first out basis, we may not be able to have it dispatched on time. Currently we are unable to provide you with the estimated dispatch date so we are afraid that there will be further delay with the delivery of your order.' Their website at that time said that they still had 5 of the cameras in stock.

I then cancelled the order and asked for an immediate refund, which, after numerous emails, I eventually received some three weeks later. So they had nearly £500 of my money for 5 weeks, for which I received nothing other than a load of grief. I imagine that if they do this to enough of their customers (and this and other sites suggest that they do), and then invest the money being held, it would provide a nice revenue stream.

Their website boasts that customer focus is a priority, but their call centre is a joke, and their email responses, albeit polite and apologetic, are vague, evasive and unhelpful.

What a miserable experience.

You are VERY lucky you got a refund after 3 weeks. I purchased an item on 3rd March 2012, which incidentally was faulty, paid to retunn it and eventually they agreed it was faulty. It is now8th June, no replacement and certainly no refund. Item was a canon 5D Mk. II at over £1,300.00 so you can understand my total frustration. also found out it is regarded as a 'Grey import' which means it ain't covered by manufacturers warrenty. It just gets better!!
thomaswarmley#399
Simply Electronics is a nightmare company to deal with STAY WELL CLEAR. I bought a£489 camera - it never arrived.. I had to wait six weeks for a refund. They hold on to your money for as long as they can possibly do. When you email them, you get pointless automated replies. The phone numbers to contact them either don't exist or never answered and your paying top premium call charges for the previllage. I eventually got my refund back, but it took having to pin them down under the Sale of Goods Act (1979). A terrible company to do business with TOTALLY AVOID THEM
Andy
ObeoneKinobe#400
Read the reviews of Simply Electronics and have to simply say pay a little more and go somewhere else. Did not deliver my order and then took 4 weeks to get a refund. Joke.....dont touch with a barge pole!!

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