Simply Electronics - A Warning !!!

• 
  Humphman2 years, 10 months ago #41Show comment toolsReply

  dazparker

  Ordered a Panasonic FZ38 on the 21st june with Simply Electronics said at that time there were 4 in stock. Its now 8 days later and the order is still processing. They obviously had no stock in when I ordered it but still like to take your money. Is this FRAUD? I've had the usual automated emails stating that due to large orders there is a delay in dealing with your order, Bull***t. They never had the camera in the first place. I just wish I'd read the reviews before I ordered it. By the way the camera is £222 with simply electronics and £250 with most UK stockists, worth paying the extra £28 for, and their cameras exist.

  
  
  Only good thing is, if you read through this thread, there are leads to Simply Electronics contacts, which I followed up on following my original post, and did actually get my money back.
  But there should be a big no no against this company.
  Hope it gets delivered to you.
• 
  shanecr2 years, 10 months ago #42Show comment toolsReply

  dazparker

  Ordered a Panasonic FZ38 on the 21st june with Simply Electronics said at that time there were 4 in stock. Its now 8 days later and the order is still processing. They obviously had no stock in when I ordered it but still like to take your money. Is this FRAUD? I've had the usual automated emails stating that due to large orders there is a delay in dealing with your order, Bull***t. They never had the camera in the first place. I just wish I'd read the reviews before I ordered it. By the way the camera is £222 with simply electronics and £250 with most UK stockists, worth paying the extra £28 for, and their cameras exist.

  
  
  £225 at Amazon. how well did you shop around?
• 
  trevorroberts2 years, 7 months ago #43Show comment toolsReply

  Read their terms and conditions to discover that they operate and send goods(when they do) from Hong Kong and say clearly that they hold you responsible for paying tax and duties. Like a number of other overseas sellers, you have to look at the small print to realize that they are not uk based. The stuff probably gets through customs without getting examined in most cases but if customs do pick your goods out you will be charged VAT and duty and a fee from the carrier for collecting them from you. In the event of non-delivery your credit card company (but not a debit card company) may consider themselves liable under "section 75", however, since it is an overseas transaction they may wriggle out. A big gamble if you plan to give them a lot of money!
• 
  hanjean862 years, 4 months ago #44Show comment toolsReply

  I tried to purchase a Logitech G27 steering wheel on 16th December, to which the website said there were several in stock and would be delivered in 2-7 days. After 5 days I had still heard nothing so emailed to chase the order, got a standard email back which was we will process and dispatch as soon as possible, the usual rubbish! I was getting seriously concerned now as need the item for an xmas present, so started looking elsewhere and managed to get a wheel from a brilliant seller on ebay who managed to get it to me on xmas eve even though he was snowed in, in Devon! (thats what I call customers service!). So emailed customer services on the 23rd to say please cancel my order and issue a refund, and then surprise surprise my order has been dispatched and I can not cancel now, although only a few hours later there was no sign of my ordering being dispatched anytime soon. Got another email to say would receive the item 1 day after it was dispatched, well still not received and several emails later, they still can not provide me with any dispatch information when I was promised this and they randomly keep offering me a free gift!!!! I don't want a free gift just a refund, but this is looking very unlikely, I have now started filing a claim with my bank as luckily purchased on a credit card!
  Having done some more research looks like company are based in Hong Kong, customer services (when you can actually get through) speak very poor english and email replies are just standard rubbish you don't actually get your questions answered!
  DO NOT BUY FROM THIS COMPANY, WORST EXPERIENCE I HAVE EVER EVER HAD!!!!!
• 
  Humphman2 years, 4 months ago #45Show comment toolsReply

  hanjean86

  I tried to purchase a Logitech G27 steering wheel on 16th December, to which the website said there were several in stock and would be delivered in 2-7 days. After 5 days I had still heard nothing so emailed to chase the order, got a standard email back which was we will process and dispatch as soon as possible, the usual rubbish! I was getting seriously concerned now as need the item for an xmas present, so started looking elsewhere and managed to get a wheel from a brilliant seller on ebay who managed to get it to me on xmas eve even though he was snowed in, in Devon! (thats what I call customers service!). So emailed customer services on the 23rd to say please cancel my order and issue a refund, and then surprise surprise my order has been dispatched and I can not cancel now, although only a few hours later there was no sign of my ordering being dispatched anytime soon. Got another email to say would receive the item 1 day after it was dispatched, well still not received and several emails later, they still can not provide me with any dispatch information when I was promised this and they randomly keep offering me a free gift!!!! I don't want a free gift just a refund, but this is looking very unlikely, I have now started filing a claim with my bank as luckily purchased on a credit card!Having done some more research looks like company are based in Hong Kong, customer services (when you can actually get through) speak very poor english and email replies are just standard rubbish you don't actually get your questions answered!DO NOT BUY FROM THIS COMPANY, WORST EXPERIENCE I HAVE EVER EVER HAD!!!!!

  
  
  It's amazing this company are still being allowed to trade, its almost 18 months since I posted original message and still people on here having problems
• 
  lanc_red2 years, 4 months ago #46Show comment toolsReply

  ffs!! i ordered a lens from them just before xmas. not had an email to say its been dispatched yet. i called them yesterday & was told that it should be being dispatched at the latest today and expect an email. stupidly i didnt pay on a credit card, but from but business bank account. unsure what rights i have as its just a business debit card. im living in hope that i'l get the lens over next week or so give or take the bank hols etc. buy cheap, buy twice springs to mind......
• 
  shanecr2 years, 4 months ago #47Show comment toolsReply

  lanc_red

  ffs!! i ordered a lens from them just before xmas. not had an email to say its been dispatched yet. i called them yesterday & was told that it should be being dispatched at the latest today and expect an email. stupidly i didnt pay on a credit card, but from but business bank account. unsure what rights i have as its just a business debit card. im living in hope that i'l get the lens over next week or so give or take the bank hols etc. buy cheap, buy twice springs to mind......

  
  
  some debit cards will provide you the protection you get from a credit card, but its the banks discretion i believe. I'm with Abbey and they helped with a debit card transaction problem i had with Dell.
• 
  robsmithtaipei2 years, 4 months ago #48Show comment toolsReply

  I have just had the same experience , also ordering a camera. After non delivery they came back to me saying they were out of stock and would I like to buy something different. When I asked for a refund they said 3 - 5 days. Over 4 weeks later I have still received nothing despite repeated requests.
  Definately a scam compnay.
• 
  tc272 years, 4 months ago #49Show comment toolsReply

  I paid just under £1000 for a camera. It was delivered in pretty good time, communication was very good but the manual is missing and there is a strange mini dvd included with the words En Manuel handwritten on it. Camera appears ok though!
• 
  Klas4422 years, 4 months ago #50Show comment toolsReply

  I have shopped with Simply Electronics three times. The first item arrived about two weeks late and after a few emails but I thought it was a good buy. The second item arrived within a week so I had no reason to doubt the site. The money was taken from my account at the time of the third order but I waited and waited for delivery. I noted that the order status was shown as new so I suspected that it was not in stock. After several emails the order status changed to packing but how long does it take to pack? I have asked for a refund and I'll keep you posted although reading the reviews I do not expect a refund without some outside pressure.
• 
  shibi din2 years, 4 months ago #51Show comment toolsReply

  How is it that complete newbies can find these old threads about obscure things, when some more 'experienced' members can't find the half dozen or so threads in the past week all about the same subject, for example the Boots 75% Off Sale?
  
  confuseddotcom
  

  
  Edited By: shibi din on Jan 12, 2011 20:26
• 
  sancho19832 years, 4 months ago1 Like #52Show comment toolsReply

  Presumably they are scammed, then Google the site, hukd thread comes up pretty high in results, they comment.
  
  For finding any old thread It's always best to Google :)
• 
  evishadjipetrou2 years, 4 months ago #53Show comment toolsReply

  Hello, I have cancelled my order with them before they even dispatched, they still charged my credit cad. Now it's been three weeks and they are still 'Processing'. Here is a typical email from them:
  
  Dear Evis Hadjipetrou,
  Thank you for your email.
  We sincerely apologise for the inconvenience. After following up with the Accounting Department, we have learned that your refund is currently being processed and has been prioritised. Kindly note that each refund goes through various stages of processing, this is to ensure that each refund is returned to the correct account.
  We understand that is unacceptable but rest assured that you will receive your funds shortly. You will receive an email from us once the transfer is done. If you have any queries, please do not hesitate to contact us again.
  Best Regards,
  Ken
  Customer Service Executive
• 
  lanc_red2 years, 4 months ago #54Show comment toolsReply

  i ordered from them just before xmas & had the excuses of delivery, low stock etc. i called them to cancel & was sent an email saying that my order was next to be processed. i advised that I still wanted to cancel & gave them a deadline for money to be credited back. after this time I still didnt recieve & then threatned them with trading standards. unsure if this would be applicable but I got an email a day later from 'accounts' saying refund was in progress.
  
  just checked my account & its been refunded. would never use them again.
• 
  avrilmuscle2 years, 4 months ago #55Show comment toolsReply

  i recently bought a camera lens and was looking forward to recieving my item in approx a week as the site says....if i wanted to pay for express delivery it would be dispatched in 2 days...but no where does the site say your items are coming from hong kong.....otherwise i wouldnt have bought from them as i needed the lens for an event im attending in 2 weeks...
  
  now after several phone calls to them and even more emails..ive asked for a refund...if i get no joy i will start a paypal dispute....
  
  im so disappointed in their operation and customer services....
  
  plus...once uk customs bills you for duty on your item...they wont be as much as a bargain as you once thought.
• 
  johhnman2 years, 3 months ago #56Show comment toolsReply

  DO NOT USE THIS COMPANY.
  
  3 Months later and i'm am still trying to get back my money from them after cancelling the order.
  I have now resorted to more legal offical means and have had to take it to the next level.
  Countless emails and phone calls and still they will not give me back my money.
  They had no problems taking my money that's for sure. You have been warned !! Do NOT USE this company PERIOD.
• 
  pmorley2 years, 2 months ago #57Show comment toolsReply

  WARNING **I suggest DO NOT BUY FROM THESE PEOPLE**
  I can't say strongly enough what a bad firm they are, they take your money, don't send the goods and avoid credits. Nothing is what they say it is. There is something seriously wrong with this firm, they ask for colour copies of cards, utility bills and passports etc. I wished I had checked them out more before dealing with them. My understanding is that I have protection because I've used a Credit not a Debit card, otherwise I'd fear I would have lost circa £1000. If I could make it my life's work to stop them I would, in fairness I've seen comments that goods do arrive on time etc but the minute I questioned a transaction on the Simply web site everything changed and I'm battling to get my money back
  
  I've joined this forum ONLY to say this
• 
  evapor82 years, 2 months ago #58Show comment toolsReply

  I just came across this thread after Googling simply electronics.
  
  Was going to order an iPad from them ... but I'll think i'll look elsewhere now!
  
  Chris
• 
  LordSauce2 years, 1 month ago #59Show comment toolsReply

  I'd just like to add my voice to those saying avoid this company like the plague.
  
  I ordered an video camera that was "in stock", and was promised delivery in days. I noticed that they took the money from my credit card immediately even though the order still showed on their site as processing, and after three weeks waiting I gave up and cancelled the order.
  
  It's now a month later, and there's no sign of a refund.
  
  I have never dealt with such an awful company in my life.
• 
  JonAddo2 years, 1 month ago #60Show comment toolsReply

  Not a fan of this company, I have to be honest.
  Apprently, the camera I purchased was damaged in delivery; that is why i havn't recieved it in the space of 4 weeks!
  I am now currently attempting to recieve a full reimbursement, hopefully without such difficulty.

• previous
• next
• • 1
  • 2
  • 3
  • 4
  • 5
  • ...
  • 25

Post a Comment