Simply Electronics - A Warning !!!
I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!
All Comments (494)
Jump to unread Post a CommentThe following day the website was showing a stock of 7!
They then said they would apply to their accounts department for the money to be refunded. That was a week ago and I am still waiting. On checking my credit card account the charge had been made by Simply Electronics Limited. According to companies house this company has been dissolved.
The whole thing is a complete scam and I would strongly advise anyone considering using them to avoid them like the plague.
Why is it that Visa Mastercard PayPal etc still allow them to function? Is it that they are more interested in their commission than the protection of their consumers?
On the 18th April I contacted Vanessa Carroll by email and she came straight back to me within a couple of hours to say the money (see above) would be credited back to my card in 2 days. It was actually credited back on by them on 19 April and appeared on my card on 20 April - Thank you Vanessa.
My advice - 1. Don't use this company.
2. - If you already have and have a problem contact Vanessa Carroll on vanessa@simplyelectronics.net
PS I have found the same lens in UK VAT paid and actually in stock for £10 difference - It says it all doesn't it?
All the best
Pickypic
The next day, they replied saying 'please be assured we are doing our very best to despatch all orders within the shortest period of time'. That doesn't really say anything at all! They asked me to be patient.
After another week, I e-mailed asking where my refund was and they replied saying they had no record of me cancelling my order and were still trying to get my order to me. They awaited further instructions.
I replied, asking them why they needed further instruction when the order had been cancelled and finally they 'emptied my basket', and assured me they have passed this on to an accounts dept for a refund (probably the same person on a laptop).
Having read about the repeated delays getting refunds on here and elsewhere, I contacted my bank, and once I've filled in the forms and returned them, they'll refund my £1200 and retrieve it from Simply Electronics' bank for non-delivery.
The whole experience has been a complete nightmare. I would avoid this company like the plague. They conceal the fact they operate out of Kowloon and supply electronics without European warranties.
The price of the lens has risen by £300 since I ordered it, and has always been 'in stock'.
This fool and his money were soon parted. Don't fall for this cowboy outfit with their attractive prices. It's the worst internet shopping experience I've ever had!
After cancelling my order and taking it off their system, SE contacted me to say my order would arrive the next day.
It did, in perfect condition, with European warranty.
It was between £200 and £300 cheaper than most dealers.
I now have to say they were rubbish with delivery times and frustrating to contact, but they did produce the goods.
After cancelling my order and taking it off their system, SE contacted me to say my order would arrive the next day.
It did, in perfect condition, with European warranty.
It was between £200 and £300 cheaper than most dealers.
I now have to say they were rubbish with delivery times and frustrating to contact, but they did produce the goods.
I think you are one of the lucky few who got lucky - glad to hear things turned out ok for you
I was looking around for the best deal on a Canon 550D twin lens kit.
I checked prices on line and through magazines.
I noticed that there were a lot of non uk versions for sale on ebay.
These are called Canon rebel t2i and Canon Kiss x4 in the USA and Japan.
The UK models is called Canon EOS 550D.
I decided from the beginning I definately did not want an import, even if they are cheaper.
Spending this kind of money I wanted the Canon UK Warranty for peace of mind. Plus Canon are giving £30.00 cashback at the moment too.
So, I narrowed the choice of palces to buy down to a few and called each one to ask if the model they were selling was definately a UK model. This is the most important thing to me.
Simplyelectronics were the cheapest so I called them, TWICE just to be sure, and both times they assured me that they sold the UK model with the Canon warranty and the cashback offer from Canon UK.
All the pictures on their website show the UK EOS model.
I placed the order.
Next morning I receive an email from simplyelectronics asking for me to email them a copy of my credit card?!?!?! This seemed very odd to me as they had already taken the monry (I checked with the credit card co.)
I did some research on simplyelectronics and was absolutely horrified at the very bad reputation they have got.
Not only are they based in HONG KONG but they supple import goods, not Genuine UK Canon products as advertised, and as I was assured, TWICE.
I phoned simplyelectronics to ask about the Canon model that they planned to supply to me.
Only now, after they have got my very hard cash, did someone admit that they source their stock worldwide, not from UK!!!!!!!!!!
To say I was upset is an understatement. I had ordered on their salesteams advice, twice, that they were selling me a UK version.
I am in no way happy with a cheap import model with no warrany apart from their own, frankly laughable, 14day one.
I was assured I was buying the genuine thing!!!!
At the moment I have not faxed off my credit card, that does not seem right to me.
I do not know what to do for the best.
I want my money back so I can buy from a reputable UK based business, as I was conned into thinking they were.
Please please help. I am at a loss at what to do next?
Kind regards
Jamie Akhurst
I was looking around for the best deal on a Canon 550D twin lens kit.
I checked prices on line and through magazines.
I noticed that there were a lot of non uk versions for sale on ebay.
These are called Canon rebel t2i and Canon Kiss x4 in the USA and Japan.
The UK models is called Canon EOS 550D.
I decided from the beginning I definately did not want an import, even if they are cheaper.
Spending this kind of money I wanted the Canon UK Warranty for peace of mind. Plus Canon are giving £30.00 cashback at the moment too.
So, I narrowed the choice of palces to buy down to a few and called each one to ask if the model they were selling was definately a UK model. This is the most important thing to me.
Simplyelectronics were the cheapest so I called them, TWICE just to be sure, and both times they assured me that they sold the UK model with the Canon warranty and the cashback offer from Canon UK.
All the pictures on their website show the UK EOS model.
I placed the order.
Next morning I receive an email from simplyelectronics asking for me to email them a copy of my credit card?!?!?! This seemed very odd to me as they had already taken the monry (I checked with the credit card co.)
I did some research on simplyelectronics and was absolutely horrified at the very bad reputation they have got.
Not only are they based in HONG KONG but they supple import goods, not Genuine UK Canon products as advertised, and as I was assured, TWICE.
I phoned simplyelectronics to ask about the Canon model that they planned to supply to me.
Only now, after they have got my very hard cash, did someone admit that they source their stock worldwide, not from UK!!!!!!!!!!
To say I was upset is an understatement. I had ordered on their salesteams advice, twice, that they were selling me a UK version.
I am in no way happy with a cheap import model with no warrany apart from their own, frankly laughable, 14day one.
I was assured I was buying the genuine thing!!!!
At the moment I have not faxed off my credit card, that does not seem right to me.
I do not know what to do for the best.
I want my money back so I can buy from a reputable UK based business, as I was conned into thinking they were.
Please please help. I am at a loss at what to do next?
Kind regards
Jamie Akhurst
you paid via credit card, inform them to cancel the payment.
I was looking around for the best deal on a Canon 550D twin lens kit.
I checked prices on line and through magazines.
I noticed that there were a lot of non uk versions for sale on ebay.
These are called Canon rebel t2i and Canon Kiss x4 in the USA and Japan.
The UK models is called Canon EOS 550D.
I decided from the beginning I definately did not want an import, even if they are cheaper.
Spending this kind of money I wanted the Canon UK Warranty for peace of mind. Plus Canon are giving £30.00 cashback at the moment too.
So, I narrowed the choice of palces to buy down to a few and called each one to ask if the model they were selling was definately a UK model. This is the most important thing to me.
Simplyelectronics were the cheapest so I called them, TWICE just to be sure, and both times they assured me that they sold the UK model with the Canon warranty and the cashback offer from Canon UK.
All the pictures on their website show the UK EOS model.
I placed the order.
Next morning I receive an email from simplyelectronics asking for me to email them a copy of my credit card?!?!?! This seemed very odd to me as they had already taken the monry (I checked with the credit card co.)
I did some research on simplyelectronics and was absolutely horrified at the very bad reputation they have got.
Not only are they based in HONG KONG but they supple import goods, not Genuine UK Canon products as advertised, and as I was assured, TWICE.
I phoned simplyelectronics to ask about the Canon model that they planned to supply to me.
Only now, after they have got my very hard cash, did someone admit that they source their stock worldwide, not from UK!!!!!!!!!!
To say I was upset is an understatement. I had ordered on their salesteams advice, twice, that they were selling me a UK version.
I am in no way happy with a cheap import model with no warrany apart from their own, frankly laughable, 14day one.
I was assured I was buying the genuine thing!!!!
At the moment I have not faxed off my credit card, that does not seem right to me.
I do not know what to do for the best.
I want my money back so I can buy from a reputable UK based business, as I was conned into thinking they were.
Please please help. I am at a loss at what to do next?
Kind regards
Jamie Akhurst
Also email the following and keep on at them
vanessa@simplyelectronics.net
Hope it gets sorted for you
Big SCAM just looking for your money skinning!
I think the 120% Simply Electronics write themselves good references about themselves.
My Ordered:
Details 352318-03/05/20111 x HTC Newview 471 381 S710E Incredible S
Android (Black) Sim Free / Unlocked.
03 May 2011
The Amount of EUR 419.95 hock successfully Been debited from your
credit / debit card.
Everything ache okay so far but realized pretty quickly that no orders would be sent or any money back from Simply Electronics.
I explain in a letter to Simply Electronics that I can not send picture on my credit card or ID card. Swedish law does not permit me to do so.
I may be punished for the irresponsible to my bank and I lose my credit card.
/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
Date: Fri, 06 Apr 2011 09:36:48 +0200
The letter I got from Simply Electronics
Dear Niclas,
Greetings from simply electronics.
We Understand That You Have Made The Follo wing purchases from us on (3rd May, 2011), and we are Delighted That You Have Chosen us for your product.
Your order (s) Have Been Passed On To The processing team, But regrettably Do They Have Been put on hold. Please review the Follo wing items Being Held:
- HTC S710E Incredible S Android (Black) Sim Free / Unlocked
Due to Recent Increase in the number of fraud transactions on e-commerce sites, we are required to Perform verification checks on the Customers to authenticate payment Authorization. This Is to Protect Consumers and online retailers Such As Ourselves, as we are Committed to Preventing and Reporting Fraud Any Known Cases To The Police and the relevant bank. The address check system we use ice Obtained Using our credit card company and RBS WorldPay, Both of Which ARE reputable companies with high representation in the UK online market.
Further to this, we want to Reas sure you That we respectfully your privacy and your security Completely, and Will Not pass on your information to Any Third Parties. We are a reputable company with offices based in the UK, and Have Law had excellent feedback on review sites, Such As http://www.reviewcentre.com
In order for us to Proceed with this order, We Would like to request clear identification documents to Be Submitted.
You May Wish to email us scanned copies of These Documents To Me Directly at leslie@simplyelectronics.net, or fax Them to us at 0845 280 2386th
Documents to Be Submitted Should include:
1st The front copy of the card you Used To purchase. You May Wish to block out sometime numbers. We only Need to check the load four digits of the card and the card holder's name.
2nd A proof of address in the form of a utility bill (We Need Either a current gas, water or electricity bill)
The submission of the Follo wing (in addition to the two omnidirectional) is OPTIONAL to help us process the verification: photographic ID in the form of a passport or driving license.
Thank you for your assistance in this matter, and We Will Ensure are That Will this process go through as smooth as Possible for You.
We look forward to your response: Should You Have Any Further queries or Concerns regarding this request, please do note Hesitate to include Them into your reply, or call us on 0203 393 8258th
Thank you.
Kind Regards,
Leslie Grant
Customer Service Executive
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Wed, 09 Apr 2011 11:22:25 +0200...
Got a letter today from Simply Electronics those who write.
Dear Niclas,
I am Contacting you regarding your case.
After Careful Consideration, I am pleased to inform you That your order is now the roofs off hold.
Kindly expect a dispatch notification later this week.
Our sincere Apologies legitimate orders like yours Needed to go through this routine security check.
Thank you.
Kind Regards,
Leslie Grant
Customer Service Executive
============================ Original Message ==============================
Excuse me but WHAT ...!!!
Shall Simply Electronics send me a dispatch notification ...???
Lets note credible, perhaps they themselves should write a letter and want me to believe it.
Probably a Nigerian-Letter.
I live in EU countries and nowhere else, Swedish Police working together with the British Police.
I will certainly check that the letter is genuine.
So Simply Electronics is welcome with an authentic notification....!!!!!
WARNING WARNING
NEVER buy from Simply Electronics .....!!!!!
Of course I will make a comprehensive notification of Simply Electronics for Skinning
IF notification is true and I get my money back I will immediately write again soon. will of course apologize if I'm wrong.
Best regards Niclas
Click on this link and READ this before buying from - Simply Electronics.net
http://www.scamchecker.com/comment/reply/65158
WARNING WARNING
NEVER buy from Simply Electronics.net .....!!!!!
And to whoever spent 5k on a camera without doing the above deserves to be scammed for such lunacy.
I cancelled the order because the delivery time was not what was quoted and the order was actually cancelled so I did not receive the goods anyway.
[b]PLEASE DO NOT USE THIS COMPANY. THEY ARE NOT BASED IN THE UK - THEY SEEM TO THINK THEY ARE OUTSIDE THE REALMS OF DECENCY AND GOOD PRACTICE AND IT WOULD BE WORTH PAYING A BIT MORE AND GETTING FROM SOMEWHERE REPUTABLE.THIS COMPANY IS NOT REPUTABLE.
On 9.5.2011 I've ordered a camera ... after one day I got an e-mail ... although I was sceptic I sent them copies of requested documents (for security reasons I've blankeded all the irrelevant numbers :) so they got only the information which they already have had), I got another e-mail that I should send them clear copies and that till then my order is put on hold ...
On 12.5.2011 I canceled my order, demanded reverse money transaction and open a dispute at paypal (luckily I paid them via paypal).
On 13.5.2011 I got my money back (via paypal) :)))))
Simplyeletronics and such never again!
Stay away or you will get burned!
and they don't have Ipad 2 in stock so that they can deliver it whatever their website and customer service might say
I purchased from them a Canon 18 -135mm ef lens towards the end of october 2010. It was a bit gritty feeling half way through the zoom field. At this point the optics were nice and clear. However a few weeks ago the zoom started feeling very smooth when out taking photos and video. When I proccessed the images there were dark fuzzy marks on all of them. This turned out to be machining swarf on several elements inside the lens. So I sent the lens back asking for my money back. Which I'm entitled to under guarrentee or warranty in the UK. They have refused. After first asking me what do I want to happen with the return ie. refund, repair or replace. I know now this Email to be just a deup. It is now three weeks since rerturning the lens. They say it has been sent back to Canon. I do not believe them. I think its going to be a very long time before I see any lens or refund of £250. Is there any advice anyone can give me to fast track a result out of these people.