Simply Games passing the buck(S.O.G.A) - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Simply Games passing the buck(S.O.G.A)

thesaint Avatar
6y, 1m agoPosted 6 years, 1 month ago
I bought a blue Dualshock controller from them in July.

It stopped working last week, so I e-mailed them yesterday.

This morning they replied:
thesaint Avatar
6y, 1m agoPosted 6 years, 1 month ago
Options

All Comments

(21) Jump to unreadPost a comment
Comments/page:
#1
Thank you for your email,

We can confirm that your controller is covered by Simply Games for the first
30 days after you receive your order. After which you will then need to
contact Sony on 0844 736 0595. If you explain your problem to them Sony
should then either replace or repair your item.

Kindest Regards


Simply Games Customer Service Team
http://www.simplygames.com


Funnily enough, they have generously given me an extra 2 days more than their website allows:


Faulty Goods / Incorrect Goods Delivered – You will be offered a replacement or full refund once we have received the returned goods and tested them. Any item returned as faulty that appears to us to be operationally sound (or faulty as a result of any form of misuse) will not be approved for refund or replacement. Please refer directly to the manufacturer's warranty if your console develops a fault more than 28 days after purchase. Any items beleived to be missing from your delivery / incorrect items delivered must be reported within 3 days of receipt.


Their website seems to contradict itself though, as it also states:

Returns
Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Simply Games. Please see the full Returns Policy for more information. For information on your right to cancel click here


I have e-mailed them again:

I thought the sale of goods act covered my purchase?
Wouldn't that mean that you are obliged to sort out my problem?

This is from your website:

Governing Law and Jurisdiction

Contracts between you and Simply Games shall be governed by English Law, and you and Simply Games submit to the exclusive jurisdiction of the English courts.


I am bored. If you are as bored as me, subscribe to this thread for more rivetting escapades in the life of "thesaint".
#2
^ lol turn up the heat
banned#3
Have you considered sending them a pic of your **** so they can laugh at that as well as your complaint?
banned#4
Did you get the similar problems returning faulty DS R4 carts to DX?
#5
dontasciime
^ lol turn up the heat


Do you think they'll carry on with the facade, or pretend they misunderstood?

vibeone
Have you considered sending them a pic of your **** so they can laugh at that as well as your complaint?


Aaarghh, reverse physcology. I can see you're angling for a pic dude, sorry, no homo.
#6
Update:


Thank for your email,



Your goods are covered up to 12 months by Sony and they will sort out any problems that you may have.



Kindest Regards


They haven't answered my question. Tut tut.
suspended#7
Awful. I'll remember to stay clear of simplygames.
5 Likes #8
Ive just sent them this for a laugh as i have spent a few hundred with them.

have just learnt you do not adhere to the sales of goods act . I am most concerned you are disregarding this law setup to protect consumers as a hopefully valued customer this shocks me


This being in regards to a Sony ps3 dual shock controller purchased from you which is less than 12 months old and broken. You are advising this person to contact Sony . Excuse me but it is your responsibility under the sales of goods act to replace this. There is no 30 day grace period that is you making that up it's not in the soga. It's already started to spread across the internet that you are not being reasonable with regards to replacing the faulty goods. The contract is with you not Sony . Do yourself a favour and stop the rot of your company being boycotted at your most likely prosperous time of year and next time they email you tell them to send the faulty item back to you at your companies cost and replace the faulty controller with a brand new working controller fit for purpose. I am passing this info on to trading standards.
#9
its always funny when companies refuse to converse on the SOGA but instead keep referring to their warrenty,
you are right of course but to keep within the law you need to explain to the dummies in plain English you are not making the claim under their warrenty but the SOGA instead.
#10
Another boycott afoot,super!
#11
^lol . Who's annoying you ?
banned#12
deb8z
Another boycott afoot,super!

Stick with James.

I'd just throw it in the bin and buy a new one instead of crying like a baby. (Serious)
#13
dontasciime
^lol . Who's annoying you ?

Who,Moi ?
banned#14
Subbed for the outcome



Simplygames 0 thesaint 1
[mod]#15
It really does annoy when a company like this does not even know the basics of contract law. You have a contract with them and they have a contract with the manufacturer.

Saint - please keep us updated.
#16
I have e-mailed them again:

I am not sure if I am being responded to by an automatic system, but you have not resolved this matter by passing me onto Sony to deal with.

I asked you if you are not obliged to sort out my problem under the Sale of Goods Act, as this is what I understand? If not, please say so, so that I am clear.

The phone call to Sony is not a free one, so I will not be sitting in line on my PAYG mobile phone asking them to do something I believe you should be sorting out with me.

If you want to phone Sony on my behalf, please do so.


Thanks
#17
I think you need to get out more, Sainty.
#18
angelfairee
I think you need to get out more, Sainty.


Is that another offer?

I am bored, this entertains me.
1 Like #19
dontasciime
Ive just sent them this for a laugh as i have spent a few hundred with them.

have just learnt you do not adhere to the sales of goods act . I am most concerned you are disregarding this law setup to protect consumers as a hopefully valued customer this shocks me


This being in regards to a Sony ps3 dual shock controller purchased from you which is less than 12 months old and broken. You are advising this person to contact Sony . Excuse me but it is your responsibility under the sales of goods act to replace this. There is no 30 day grace period that is you making that up it's not in the soga. It's already started to spread across the internet that you are not being reasonable with regards to replacing the faulty goods. The contract is with you not Sony . Do yourself a favour and stop the rot of your company being boycotted at your most likely prosperous time of year and next time they email you tell them to send the faulty item back to you at your companies cost and replace the faulty controller with a brand new working controller fit for purpose. I am passing this info on to trading standards.


You've got some serious pull, I have just had another reply:


Thank you for your email,



We can confirm that we advised you to go to Sony in order to resolve this issue as quickly as possible as it is likely that they will be able to replace this product with a working unit quicker than we can. If you do not wish to contact Sony then we can of course allow you to return the goods to us so that we can inspect them for a fault. If a fault is found with your item then we will issue a replacement unit to you.



Please return the faulty item to the following address with the returns authorisation number 2010264165 written clearly on the outer packaging.



Simply Games Ltd

PO Box 151

St Ives

Cambs

PE27 9BD

UK



As soon as we receive the goods we will be in contact with you again.



Kindest Regards



Edited By: thesaint on Nov 04, 2010 13:55: -
#20
magicjay1986
It really does annoy when a company like this does not even know the basics of contract law. You have a contract with them and they have a contract with the manufacturer.

Saint - please keep us updated.


oh they know it alright, and they know its illegal to use warranties to bypass legislation, doesn't stop em tho.
banned#21
Annnnddd. Sainty scores

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!