Simply3g or Simplycr*p - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Simply3g or Simplycr*p

gemma24 Avatar
1d, 1m agoPosted 1 decade, 1 month ago
WARNING to all of you out there simply3g will rip you off - if you take the remdemption claim they will not accept it, they make stupid excuses and are so rude when i spoke to the the managing Director Paul he hung up on me when i called to complain and the emails they sent were disgusting. its not worth it!! Ive lost £80 because of this company so rather pay more elsewhere they are liars!

Type in simply3g director in google and you get:

Simply3g Not Giving Cash Back ... One director is a convicted fraudster and another one as had 25 companies go bust under him . ..
gemma24 Avatar
1d, 1m agoPosted 1 decade, 1 month ago
Options

All Comments

(12) Jump to unreadPost a comment
Comments/page:
#1
My first cheque back claim was rejected due to the interbill for 2 months. The rest of them was paper bills. The Terms and Condition clearly mentioned, they will accept the internet bills. I explained them, due to the postal stike, I haven't received the paper bill and registered online to get the internet bill on that month as per the advise from the Simply3G help desk. They clearly knew that, once we registered online, the network company will not send the paper bill for the online customers. So that I missed the aonther paper bill and called the Vodafone to arrange the paper bill again.

But Simply3G .... rejected my claim with the reason internet bills, I just want to know why this has been rejeected, even the online bill will accepted as per the T & C. Simply3G is waiting to find the spot to get hold of poor customers and eating (stealing) their money.... Any advise please????
#2
wonderland1998
My first cheque back claim was rejected due to the interbill for 2 months. The rest of them was paper bills. The Terms and Condition clearly mentioned, they will accept the internet bills. I explained them, due to the postal stike, I haven't received the paper bill and registered online to get the internet bill on that month as per the advise from the Simply3G help desk. They clearly knew that, once we registered online, the network company will not send the paper bill for the online customers. So that I missed the aonther paper bill and called the Vodafone to arrange the paper bill again.

But Simply3G .... rejected my claim with the reason internet bills, I just want to know why this has been rejeected, even the online bill will accepted as per the T & C. Simply3G is waiting to find the spot to get hold of poor customers and eating (stealing) their money.... Any advise please????



Welcome to HUKD!

Don't remember seeing in the t&c's that you can send internet bills, if you haven't received them then unfortunately that's pretty much tough luck and the risk you take when taking a cashback contract.

EDIT - When did you take out the contract? Depends on whether they accept internet bills or not.
#3
wonderland1998
My first cheque back claim was rejected due to the interbill for 2 months. The rest of them was paper bills. The Terms and Condition clearly mentioned, they will accept the internet bills. I explained them, due to the postal stike, I haven't received the paper bill and registered online to get the internet bill on that month as per the advise from the Simply3G help desk. They clearly knew that, once we registered online, the network company will not send the paper bill for the online customers. So that I missed the aonther paper bill and called the Vodafone to arrange the paper bill again.

But Simply3G .... rejected my claim with the reason internet bills, I just want to know why this has been rejeected, even the online bill will accepted as per the T & C. Simply3G is waiting to find the spot to get hold of poor customers and eating (stealing) their money.... Any advise please????



Write them (Titled: Letter Before Action) stating that you are giving them 7 days to reinstate your claim.

If they do not, start a Money claim online action against them. It's quite easy, most of their t's & c's that they trip you up on are unfair.( Google:unfair terms and conditions 1999)
#4
First of all thanks to you all for the valued advise and great guidance to my issue. I sent again one more letter to Simply3G, and they considered my application. It seems to be, they promised me the cheque will be sent out soon for me.
#5
You've sent and had a reply to your letter within 3 hours? :thinking:

I must use them when my current deal is over. :)
#6
The issue started week before, and I keep talking to the customer support to solve the issue and getting back the same unfair answer. So that I sent another letter to them, explain my situation and asked why should my claim rejected?.

Even after my second appeal, they used to give the same unfair answer, so that I reported this in this forum yesterday. Mean time Simply3G sent a mail my things are approved. So that the 3 hours confussion!!!!.

However you friendly guys supported me alot, and thanks once again.
#7
wonderland1998
The issue started week before, and I keep talking to the customer support to solve the issue and getting back the same unfair answer. So that I sent another letter to them, explain my situation and asked why should my claim rejected?.

Even after my second appeal, they used to give the same unfair answer, so that I reported this in this forum yesterday. Mean time Simply3G sent a mail my things are approved. So that the 3 hours confussion!!!!.

However you friendly guys supported me alot, and thanks once again.


That's good! What t&c's are you actually on, ie when did you buy your phone as it makes a difference as to whether you're allowed to use an internet bill.
#8
wonderland1998
My first cheque back claim was rejected due to the interbill for 2 months. The rest of them was paper bills. The Terms and Condition clearly mentioned, they will accept the internet bills. I explained them, due to the postal stike, I haven't received the paper bill and registered online to get the internet bill on that month as per the advise from the Simply3G help desk. They clearly knew that, once we registered online, the network company will not send the paper bill for the online customers. So that I missed the aonther paper bill and called the Vodafone to arrange the paper bill again.

But Simply3G .... rejected my claim with the reason internet bills, I just want to know why this has been rejeected, even the online bill will accepted as per the T & C. Simply3G is waiting to find the spot to get hold of poor customers and eating (stealing) their money.... Any advise please????


They paid two cash backs fine. Now, even though they have approved the cash backs - they are not paying back cash back 3 and cash back 4 has just been approved.

Cash back 3 is now 2 months over due and they keep making excuses and are not paying up. Can I do somethnig about this? Can I threaten them somehow and perhaps take them to a smalls claims court? This is the first time I have used a cash back system and no idea how to deal with these people.

Please help if anybody has the experience of dealing with this situation. Thanks.

Robie.
#9
A 2 word review to summarise - $1mpl¥(rap
#10
Read the simply3g feedback thread, rumours that they have gone bust. They're not paying out any cashback at the moment and their phone lines are dead. Doesn't look good I'm afraid.
#11
Good or bad news, you decide!

Dear Customer,



First of all I would like to apologise for the delay you have experienced in receiving your current cashback claims. 2007 has been a very challenging year for us and we have been working hard to resolve our financial standings to honour all current cashback claims. So that we can do this we have made significant cuts across our operation starting with our inbound call centre staff and office. This is the reason we are no longer able to offer a telephone service due to our staffing levels being cut by 80% - We do have and will continue to have an email service for you to use to contact us.

We have been talking to our suppliers and distributors to find a solution to the current issue we are having in making payments to customers and this should be finalised within the next 3 – 5 days. We are also in talks with Trading Standards keeping them informed of the situation. We are sincerely sorry for the issues you are currently experiencing with Simply3G and we respect and understand your frustration at this time.

We are aware of other companies collapsing through this year and we remain committed to finding a solution to protect our customers rather than going down this route. We have retracted from our previous offerings to help us move forward in the coming years which has lead to us being uncompetitive in the market place at this time.



Further information will be communicated to you on Monday 10th Dec 2007.



Kind regards



Simply3G
#12
This is what they have come up with today. Reading between the lines - ask us for cash back & we drop out otherwise we continue but we still don't want to pay you. They bludy owe me £180 quid. In m case my cash back have been approved already - they just don't want to pay back. I have not made any mistakes in claiming it.

Dear Customer,



We would like to first of all thank you for your custom and apologise for the poor service and delay in processing your cashback claims which you are experiencing.



You are entitled to know why these delays have occurred and this is why we are writing to you. We have been trading for more than 3 ½ years now and we prided ourselves on good customer service and excellent offers. The models we built our business on were sustainable and worked for thousands of our customers and we have paid out several million pounds in claims. Earlier this year we recognised the cashback model was no longer sustainable and chose to withdraw from heavy competition and no longer offer heavy cashback deals, which in turn made us uncompetitive affecting our source of revenues. We believed we were acting responsibly in the current climate so that we could focus on delivering quality service and good offers that would be sustainable for the years ahead. Whilst this was a positive move for us we did not anticipate the high levels of redemptions at a time when we were pulling away from cashbacks. We have been focusing on new revenue streams and lower margins so that we can honour our commitment to our customers. In addition to this we have already made significant savings and cuts across our operation including making 80% of our staff redundant and closing one of our offices. This is why we are no longer able to operate a telephone service, but we do have and will continue to operate our email and online enquiry service.

We have been in discussions with Trading Standards informing them of our situation and will keep our discussions open and transparent with them.



During this time we ask for your patience and understanding as our sole objective is to pay you as soon as we can. If you insist on immediate payment our only option will be to place the company into administration and cease trading. If you allow us the time to find solutions to the issues we are currently faced with, this will allow us to focus on getting your claims processed and paid as soon as possible. We do understand and respect your frustrations at this time for which we sincerely apologise.



Our primary focus in the coming months is to ensure we get our customers cashbacks paid as soon as possible. We are currently working on a solution which we hope to have in place within the next week and once this is confirmed we will communicate this to you.



Kind regards,



Simply3G




Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!