Sky 50% off cancelled??? - HotUKDeals
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Sky 50% off cancelled???

billabong007 Avatar
6y, 11m agoPosted 6 years, 11 months ago
hey recently got my new sky bill and noticed its not the £24 i been paying last 2months its £77
spoke to sky who have said as i took the broadband offer(free for 6months) this means my 50% off offer is no longer vaild...

any help???? lol
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billabong007 Avatar
6y, 11m agoPosted 6 years, 11 months ago
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#1
ouch !
#2
double ouch>>>
[mod]#3
Are you within the cancellation period still for the BB?
#4
Nice of them to let you know, when you started Broadband
#5
Syzable
Are you within the cancellation period still for the BB?


they have told me even if i cancel broadband or even pay for it they cant apply the offer again as no longer exsists
#6
hamsterpig
Nice of them to let you know, when you started Broadband


i know if they had told me i would not have taken the offer lol
[mod]#7
billabong007;7742479
i know if they had told me i would not have taken the offer lol


They have to tell you if it has any effects on your contract. Raise it with a manager and explain that none of this was explained and you feel that you've been misled into paying more than you originally agreed.
#8
Should of read the t&c's
#9
Syzable
They have to tell you if it has any effects on your contract. Raise it with a manager and explain that none of this was explained and you feel that you've been misled into paying more than you originally agreed.


Tell them to produce the recording of your conversation on the phone.....
#10
shauneco
Should of read the t&c's



ya think??? haha
#11
Syzable
They have to tell you if it has any effects on your contract. Raise it with a manager and explain that none of this was explained and you feel that you've been misled into paying more than you originally agreed.


well a manger calling me back tomorrow while he looks into it but not holding my breath
#12
call the sky number from your services menu, i called that today as i have been charged £129 for the past 2 months!! they have been charging me for multiroom at full subscription price and when i previously called the number from my bill i got put through to their new contact centre in tsc (falkirk) and they were useless, basically told me as i never had it plugged in i had breached my contract :x however i spoke to one of my customers who works there and she told me they will do anything not to give out money to customers as they need to keep their new contract with sky and theyre doing everything to cut down costs (someone even got a disciplinary for giving a customer a £5 goodwill gesture!?) anyway to cut a long story short i waited a month and called the number it gives you under services and got put through to a foreign call centre, the man was really helpful and apologetic and refunded both overpayments immediately....got my £92 back which i thought was gone forever!! hope this helps :thumbsup:
#13
Kerz67
call the sky number from your services menu, i called that today as i have been charged £129 for the past 2 months!! they have been charging me for multiroom at full subscription price and when i previously called the number from my bill i got put through to their new contact centre in tsc (falkirk) and they were useless, basically told me as i never had it plugged in i had breached my contract :x however i spoke to one of my customers who works there and she told me they will do anything not to give out money to customers as they need to keep their new contract with sky and theyre doing everything to cut down costs (someone even got a disciplinary for giving a customer a £5 goodwill gesture!?) anyway to cut a long story short i waited a month and called the number it gives you under services and got put through to a foreign call centre, the man was really helpful and apologetic and refunded both overpayments immediately....got my £92 back which i thought was gone forever!! hope this helps :thumbsup:


thats awesome advice, if no luck with manager tomorrow will give that a try:thumbsup:
#14
billabong007
well a manger calling me back tomorrow while he looks into it but not holding my breath


If not write them a letter saying you feel really pipped off and feel that you've been mislead into the deal and had you been aware you wouldn't of accepted, Yadda, Yadda, Yadda.....

Hope you can sort it, Good luck.
#15
shauneco
If not write them a letter saying you feel really pipped off and feel that you've been mislead into the deal and had you been aware you wouldn't of accepted, Yadda, Yadda, Yadda.....

Hope you can sort it, Good luck.


yea its gonna be fun lol

thanks
#16
i tried for months to get money back £140
despite being promised it back never recieved
so cancelled and 6 month later i can happily say i dont regret it most of the channels i watch are free anyway
#17
#18
shauneco
Should of read the t&c's


Yep, it was in the T&C's - you change you lose the 50% discount.
#19
all sorted sky back to £24

thanks every1
banned#20
Thread closed, thanks for letting us know.

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