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Sky activating bt line charge

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Getting sky in the next week.When i joined over the phone the lady said i had to pay £39 to activate the bt landline. I already have a bt landline at home so no new conection is needed , however to… Read More
United10 Avatar
banned7y, 1m agoPosted 7 years, 1 month ago
Getting sky in the next week.When i joined over the phone the lady said i had to pay £39 to activate the bt landline.

I already have a bt landline at home so no new conection is needed , however to activate it it cost £39.

Is this correct?

Seems a bit much just to activate a line, considering they will not be coming into the house to do it .
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United10 Avatar
banned7y, 1m agoPosted 7 years, 1 month ago
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banned#1
Double check with BT as I'm sure they are doing it for free now & if sky turn around & say it's a BT charge there's nothing they can do hit em with that.
Sky will try anything to get an extra couple of quid out of ya
[mod]#2
tell them to stick it! just tell them you will go to virgin instead as its free connection
#3
I had the same when i joined sky and took the telephone line at the same time,i paid £39 connection fee and then once the line was connected without an engineer calling i rang sky and they refunded me in full. Hope this helps:thumbsup:
banned#4
tara1082
I had the same when i joined sky and took the telephone line at the same time,i paid £39 connection fee and then once the line was connected without an engineer calling i rang sky and they refunded me in full. Hope this helps:thumbsup:


Thanks do you think i should ring now or after installation?
#5
Just because you don't see an engineer does not mean someone has not been to the exchange , i presume you are going on to LLU hence the charge, the connection is done in the exchange as far as im aware as they put you onto Skys equipment
#6
deanos
Just because you don't see an engineer does not mean someone has not been to the exchange , i presume you are going on to LLU hence the charge, the connection is done in the exchange as far as im aware as they put you onto Skys equipment


+1
#7
sky will connect a sky line

bt connect a bt line

sky and bt are seperate companies

if youo have a dial tone chances are bt will connect if for free, subject to a 12 month contract and £12.79 per month line rental.

what you cant do is get a line connected with bt, then get sky to take the line over, this will cost you for cancelling contract with bt
[mod][Moderator]#8
Just had sky installed at my new house after having Virgin for a year, a BT engineer came out in the morning, and Sky engineer in the afternoon, Sky did say about the £39 fee didn't charge it as a gesture of goodwill, their customer service reps can do this no probs, ring them today and say you are thinking of cancelling because of the charge and am 99% sure they will refund you or not charge at all

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