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sky broadband

Miss Pink Avatar
8y, 8m agoPosted 8 years, 8 months ago
we had sky broadband on thursday. We can never get online first time. It says we are connected but when we try to go online it comes up page can not be displayed.
Anyone got any ideas what the problem is?
Other Links From Sky Broadband:
Miss Pink Avatar
8y, 8m agoPosted 8 years, 8 months ago
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(22) Jump to unreadPost a comment
Comments/page:
#1
I have an absolute nightmare with Sky Broadband... I'm forever having to pull the plug out of my wireless router, and put it back in again...
#2
Try searching on the radar and reconnecting that way... I have had Sky Broadband for 12mths now and have no probs with it at all..;-)
#3
On the 'this page cannot be displayed 'there is usually a 'run diagnostics' option which should tell you if the problem is at your end or theirs. It's happened to me a few times and |i have usually just ended up doing what Hodsey77 says!
#4
thanx i will try that next time i cant get online, at least im not the only one having problems with sky.
#5
http://i269.photobucket.com/albums/jj41/TATTYPIE/PPP-1.jpg
1 Like #6
I had endless trouble with Sky broadband until I unplugged my Sky boxes from the phone line. Don't know what they could have been doing, but no trouble at all since then.
#7
rose_cat_jr
I had endless trouble with Sky broadband until I unplugged my Sky boxes from the phone line. Don't know what they could have been doing, but no trouble at all since then.


Hmm... interesting! I'll give that a go, too! Cheers :thumbsup:
#8
Sheriff Waffles
http://i269.photobucket.com/albums/jj41/TATTYPIE/PPP-1.jpg


so thats the problem, i will try that thanx lol
#9
All equipment connected to your phoneline needs to have a filter connected to it -phones, faxes and Sky TV boxes - without one there will be interference that will degrade the broadband signal.
If anyone is still having issues, visit the unofficial support forum: www.skyuser.co.uk
Loads of really useful info on there to increase line speed and stability - a lot of issues with broadband in general can be cleared by sorting out your own telephone wiring and equipment - usually done ain a matter of minutes with often staggering results.
#10
hodsey77
I have an absolute nightmare with Sky Broadband... I'm forever having to pull the plug out of my wireless router, and put it back in again...


Have you phoned up the tech department to check the line, using the master socket - there may be some noise on the line.
Only say this as i've had the same problem, and although it now seems sorted - still got them to send a replacement wireless router as a precaution as i know they're now sending out better ones than when i got mine.
#11
saintscouple
Have you phoned up the tech department to check the line, using the master socket - there may be some noise on the line.
Only say this as i've had the same problem, and although it now seems sorted - still got them to send a replacement wireless router as a precaution as i know they're now sending out better ones than when i got mine.


I just hate phoning up these companies, as you just seem to get passed from pillar to post; be on hold constantly; and then I end up getting upset when things they promise don't happen.... might get my other half to phone up, hehe!
banned#12
ive had sky broadband for over a year and works perfect for me, never any problems
#13
I had an indentical problem when we connected with them in Feb. Even with the filters on all extensions it threw up the white browser page. The golden rules to remember are:

1) To make sure all the filters are connected to any extension lines, &
2) To ensure that the PC etc which you're connecting the router to isn't on a distanced length from the main phone socket (long distances over extensions degrade the signal).

If all that looks fine, and you're sure you've install the accompanying software correctly then probably best to give them a quick call. It could turn out to be a faulty router, like it was for me. In which case they send a replacement for no additional cost. Alternatively, they do provide an installation service at cost.

Presumably Sky Broadband is available in your area otherwise they wouldn't have connected you. Be mindful though that if NOT on a support exchange Broadband is a stand-alone cost with them and can't be included in their heavily battered about promotions. :)
1 Like #14
To save you ringing up the tech department, go to the skyuser site - the people there know a lot more than the people on tier 1 support anyway!
#15
Don't use the bundled software.
Do use a filtered NTE5 faceplate.
Do use Cat5e cable for extensions.
Try plugging the router into the test socket behind your main faceplate.

All these things can improve your broadband performance, and all are discussed in great detail on the skyuser site
#16
jayhab
To save you ringing up the tech department, go to the skyuser site - the people there know a lot more than the people on tier 1 support anyway!


Cheers jayhab - I'll take a look... rep left :thumbsup:
#17
No problems with mine...

Even managed to clock a download at 840kbps this morning as well (roughly 700mb in 15mins), which for a rough connection of 6mb, that aint bad at all.
#18
Never get online first time? First time of what? Can you get on subsequent times?

If you can't get on at all and you're connected to the router via wireless then try putting in the wireless password again (it's case sensitive).
#19
i must say i have the compleate oppisite from you! always connected never had a 'down time' and all my downloads are at 16524KBPS or more!!!
#20
I't quite possible, that if it's never worked since provision that you may be on thw wrong equipment in the exchnage. You'll still get synch and all but you'll not be able to connect to the internet. If you've tried all the above as suggested by jayhab and co contact sky and tell them you'd like a ADSL SFI fault raised against your broadband. Make sure you've tried everything 1st though as if the Openreach engineer fins it's you or your equipment at fault they'll charge sky who may pass the charge on to you.
#21
Whoa, before we assume the hardware is broken and the apocalypse is nigh lets make sure it's set up correctly first :)

A couple more questions to add to the ones above: When you say it's connected what is telling you this? Is the internet light on the router on? Are you using sky's provided wireless router or another one?
#22
EndlessWaves;1805304
Whoa, before we assume the hardware is broken and the apocalypse is nigh lets make sure it's set up correctly first :)

A couple more questions to add to the ones above: When you say it's connected what is telling you this? Is the internet light on the router on? Are you using sky's provided wireless router or another one?


I see this all the time, and sky/easynet are one of the biggest offenders.

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