My mum has fallen foul of a Sky "deal" which says you can have basic sky package, limited free calls, broadband and a sky+ box for £16/mth with £30 connection.
She was happy with freeview, talktalk line rental/free calls/broadband for £30 but the other deal seemed fab! She called & spoke with Sky who confirmed this was as she had thought.
It now turns out that ordinairily a check is done during the first call with sky to see that they can provide broadband in her area, this was not done (unbeknown to her) as she was not with BT with her line rental (not her fault I would say) - why they did not check with her postcode I do not know??!
She is now locked in to BT line rental and it will cost £70 to get out of it
She has written (more than once) to sky and the best deal she can get is another £17 per month (£33/mth in total) + £50 connection in order to get the broadband....any suggestions what she can do or who can can speak to to sort this mess out, or even what other company she can go to???? Many many thanks for any help...