Sky Help needed- HD box fault - HotUKDeals
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Sky Help needed- HD box fault

avfc456 Avatar
7y, 1m agoPosted 7 years, 1 month ago
Hi, we've had HD for 2 months now, as well as another subscription (just Sky +) on multiroom, last night, went to pause, and the error message:

Sky + playback and recording are unavailable
Please call 08xxx for assistance

The Sky + in the other room is fine, just the HD box, all pause, rewind functions don't work, my planner has been wiped and anytime is not available at all

I reset the box when this happened the first time, and it solved the problem, but it's now happened again, and the reset has not worked

Any advice before I phone their 0800 service?!

The box is a Samsung btw
avfc456 Avatar
7y, 1m agoPosted 7 years, 1 month ago

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(2) Jump to unreadPost a comment
0800 = free number...i say ring them!
Try force downloading the software that cansolve alot of problems

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