Having a nightmare with sky at the moment.
I had (have) a sky + box in living room and multiroom in bedroom. 2 weeks ago I cancelled multiroom, receiving freesat channels only in the bedroom. Sky + worked fine downstairs with all subscription channels.
We got a new sky + box, engineer came last Tuesday. Since then sky + facilities or anytime tv has not worked. Can receive subscription channels ok.
I have called sky everyday, emailed and not getting anywhere. What has happened is the main card was put in the bedroom box 4 yrs ago when we got sky + /multiroom installed. So when I cancelled multiroom the main account card was cancelled. (why sky + still worked until the new box was installed I dont know!)
Apparantly this is something the IT dept in sky have to fix, they (CS) cannot reactivate the card, cancel my card I have in the sky + box and reissue a new one, or anything really. They (cs) have sent 3 eforms to IT and promised (lol) to have it fixed within 24 hrs, its now nearly a week.
What am I meant to do?? I have spent a fortune in phone calls, emails seem to be useless. I feel like cancelling, if virgin had sky 1 I would!.
Are there any offers for new customers, if my husband joined if I cancel? (is this possible?)
Im at my wits end with SKY. Any advice is much appreciated