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Sky Help Pls

JaimeC Avatar
8y, 6m agoPosted 8 years, 6 months ago
Having a nightmare with sky at the moment.

I had (have) a sky + box in living room and multiroom in bedroom. 2 weeks ago I cancelled multiroom, receiving freesat channels only in the bedroom. Sky + worked fine downstairs with all subscription channels.

We got a new sky + box, engineer came last Tuesday. Since then sky + facilities or anytime tv has not worked. Can receive subscription channels ok.

I have called sky everyday, emailed and not getting anywhere. What has happened is the main card was put in the bedroom box 4 yrs ago when we got sky + /multiroom installed. So when I cancelled multiroom the main account card was cancelled. (why sky + still worked until the new box was installed I dont know!)

Apparantly this is something the IT dept in sky have to fix, they (CS) cannot reactivate the card, cancel my card I have in the sky + box and reissue a new one, or anything really. They (cs) have sent 3 eforms to IT and promised (lol) to have it fixed within 24 hrs, its now nearly a week.

What am I meant to do?? I have spent a fortune in phone calls, emails seem to be useless. I feel like cancelling, if virgin had sky 1 I would!.

Are there any offers for new customers, if my husband joined if I cancel? (is this possible?)

Im at my wits end with SKY. Any advice is much appreciated
TIA
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JaimeC Avatar
8y, 6m agoPosted 8 years, 6 months ago
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1 Like #1
Threaten to cancel? Will hopefully motivate them to do something..or at least drop a few pounds from the monthly bill?
#2
Thanks, I have done that twice and the 2nd time they were going to do it too lol catch 22!

I feel some sort of comp would be in order too, I want to get some advice before I call them yet again tomorrow.

I never realised how much we used sky + before!!

Thanks
#3
Yeah, you should at least try and make them knock off something from your next bill...work out daily cost and times by time you didn't have it for?
banned#4
When you say you had a new sky+ box installed by an "engineer", do you mean you've just taken a new 12 month contract? Did the guy not test if before he left?
#5
There was no mention of a new 12 month contract at anytime during the call. I asked about getting a new box as our old one was starting to play up a bit. I paid £49 for it. If they do say Im contracted in I will ask for a recording of the call as it was never mentioned, 100% on that.

The engineer came when my H was here and he said it should be on in the next 20 mins, H had to go to work then I called sky when I got home from work as it wasnt on, and again every day since.

Im just so fed up:?
banned#6
They may not have mentioned it, $ky but wouldn't send out an installer and give you a sky+ box for £49!

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