About five years ago, we tried to get Sky in our flat but when the engineer came out he said a dish couldn't be fitted because trees were blocking the signal. We made do with freeview since then but have recently noticed that our neighbour has joined Sky and that their dish has been put up on a pole on the roof, still not above the tree line though. We contacted Sky at the weekend and explained the situation and asked if maybe an engineer could come over and tell us if putting the dish on a pole would be possible for us before we made the order (as then you have to go through the hassle of getting a refund from Sky of any monies already taken). They won't do this and said that we need to order Sky and then "see what happens" when the engineer arrives. If the engineer can't fit the dish or if it involves a more difficult installation, we would need to hire a third party contractor at our own cost.
We have looked at getting Virgin Media or BT Vision but we cannot get either in our area.
I am aware that Sky engineers have a reputation of being lazy and doing as little as possible, although I am sure this isn't the case for all of them! Has anyone successfully had a "difficult or unusual" installation completed by a Sky engineer?