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Sky Installation / Sky Engineers

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About five years ago, we tried to get Sky in our flat but when the engineer came out he said a dish couldn't be fitted because trees were blocking the signal. We made do with freeview since then but … Read More
kimbyanne Avatar
6y, 1m agoPosted 6 years, 1 month ago
About five years ago, we tried to get Sky in our flat but when the engineer came out he said a dish couldn't be fitted because trees were blocking the signal. We made do with freeview since then but have recently noticed that our neighbour has joined Sky and that their dish has been put up on a pole on the roof, still not above the tree line though. We contacted Sky at the weekend and explained the situation and asked if maybe an engineer could come over and tell us if putting the dish on a pole would be possible for us before we made the order (as then you have to go through the hassle of getting a refund from Sky of any monies already taken). They won't do this and said that we need to order Sky and then "see what happens" when the engineer arrives. If the engineer can't fit the dish or if it involves a more difficult installation, we would need to hire a third party contractor at our own cost.

We have looked at getting Virgin Media or BT Vision but we cannot get either in our area.

I am aware that Sky engineers have a reputation of being lazy and doing as little as possible, although I am sure this isn't the case for all of them! Has anyone successfully had a "difficult or unusual" installation completed by a Sky engineer?

Thanks
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kimbyanne Avatar
6y, 1m agoPosted 6 years, 1 month ago
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#1
Have you asked your neighbour about it? Did they have to hire out a contractor?
#2
Dehumanization
Have you asked your neighbour about it? Did they have to hire out a contractor?

They said Sky installed it but another neighbour the otherside is having the same problem as us, maybe it depends on what engineer you get?
#3
My brother in law, had the same issue. He ordered sky, and cancelled his virgin.
When the sky eng came he said that he couldn;t fit it, because of the trees and signal strength.
So off he went, without fitting it.
They then noticed that their neighbour had sky and their house was in the same position.
They decided that sky couldn't be that good, and decided to go back to Virgin!!!
I wonder how many customers sky have lost due to this?
#4
Try and get a look or copy of their installtion report to see who did it. Would the wiring take the same route, ie, is the installtion into your flat the same as your neighbours? What is the difference between the completed installtion and the one refused?

Different side of building, different floors, wiring routing, access to fit pole etc
#5
Wow, you'd think at the prices they charge that they give you better service.

My Mum rang once, I say once, it was a few times... she got HD+ in her bedroom, so moved the + box that was in her bedroom to the front room, (which had been a standard).. she kept ringing to ask why the + features weren't working and they kept saying it was a problem at their end or something.. I think it was her 3rd call before the person asked her if she had 2 cables or 1 cable going in to the back of the + box. (Which is what the problem was)
#6
Do a self install?
#7
Didn't sky recently have an ad campaign regarding flat dwellers? - I think if enough people in the same flats want it they will install a shared service. Worth phoning and asking if you can get a few of your neighbours on-board.

Dave
banned 1 Like #8
LOL @ calling a sky dish fitter an engineer!
#9
guv
LOL @ calling a sky dish fitter an engineer!


tbh they state on their own website that they are engineers.
banned#10
MarzBarz
guv
LOL @ calling a sky dish fitter an engineer!

tbh they state on their own website that they are engineers.

Then LOL @ the Sky website as well. X)
#11
Wirral_guy
Didn't sky recently have an ad campaign regarding flat dwellers? - I think if enough people in the same flats want it they will install a shared service. Worth phoning and asking if you can get a few of your neighbours on-board.

Dave


or you could do as above... but if you can get a few on board, see how much the cost of a contractor is.. you might be able to get £50 M+S vouchers per person you refer (although I have read people have had problems-had to keep nagging for them when they didn't come)
#12
had my sky installed last week, sky send a contractor first who said the dish couldnt be fitted as his ladder wouldnt be safe (its 8 feet off the ground) then they sent another "contractor" who fitted it straight away. I called sky to complain and got £10 gratitide,
#13
My choices are BT Vision or ordering Sky and seeing what happens.
#14
kimbyanne
About five years ago, we tried to get Sky in our flat but when the engineer came out he said a dish couldn't be fitted because trees were blocking the signal.


I remember that thread.
banned#15
kimbyanne
My choices are BT Vision or ordering Sky and seeing what happens.

If the sky monkeys cant install, you dont pay a thing surely? Dont see what the problem is here? If you think the line of site is fine now for a dish install, it'll be a standard (free) charge to install. If you need to install on a bracket, it will cost you more... but thats up to you. You can say yes and agree to the charge, or no.

No one here would know or not!

Try looking on a site call dishpointer and zoom in on your coordiates.
#16
nice
#17
The sky fitter i got last month said he couldn't put a dish on the wall because of the cladding or something, so had to get an independent guy to install it!
#18
Try one of these

http://blog.rongeorge.com/wp-content/uploads/craftsman-chainsaw-35020.jpg
#19
http://www.diy.com/diy/jsp/bq/nav.jsp?action=detail&fh_secondid=11348013&fh_view_size=50&fh_eds=%3f&fh_sort_order=-1&fh_sort_by=_price_rrp_min&fh_location=%2f%2fcatalog01%2fen_GB%2fcategories%3C{9792037}&fh_search=tv&fh_refview=search&isSearch=false

Pay £50 for a free to air satellite kit and do it youself. If it works and you really want sky you could connect it to one of their boxes. If you wanted hd you'd need a twin LNB though

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