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Sky. Need some advice and help please.

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Hi all, as the title says I could do with some advice and help please on whether to change over to a Sky package. The background is: We recently purchased the Sky Freesat package ( thank you HUKD… Read More
hottoshop Avatar
9y, 6m agoPosted 9 years, 6 months ago
Hi all,
as the title says I could do with some advice and help please on whether to change over to a Sky package.

The background is:
We recently purchased the Sky Freesat package ( thank you HUKD !) and were just going to leave it at that. However after seeing the total packages Sky are offering with Broadband, Telephone and Satellite it is becoming very difficult not to go the whole hog as it were.

Our local exchange has just been unbundled (is that right ?) so we can now get everything Sky offer.
Up until now we have had TalkTalk for our phone calls and broadband and pay BT for the line rental. We have never had a continual problem with TalkTalk, the occasional blip especially their email service, but in the ain very good. Customer service has always been good also. We have unlimited Broadband at 2mb and that is fine for us. We do not do online gaming and will never be downloading loads of music or video.

So what do you guys in the know think ? Should I stay with TalkTalk or should I move over lock , stock and barrel to Sky with the obvious advantages of flexibilty, price and a better entertainment package ?

Are Sky reliable with their broadband and phone system ? What is their customer service like ? and basically any other hints or advice would be more than gratefully received. (I've probably missed out the most important questions!)

I'll be flitting on and off all day so I'm not ignoring any posts if I don't reply immediately. Please keep any replies in simple terms as I am useless in things technical !! :thinking: :thinking:

Many thanks in advance :)
hottoshop Avatar
9y, 6m agoPosted 9 years, 6 months ago
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1 Like #1
I cant really advise, but if you do want to move over to sky I have one of the codes for a free sky+ box (I would get £50 M+S vouchers) if you want it

Havent had the services other than tv myself, but friends have for over a year and have had no problems
#2
kelly_o_fanatic
I cant really advise, but if you do want to move over to sky I have one of the codes for a free sky+ box (I would get £50 M+S vouchers) if you want it

Havent had the services other than tv myself, but friends have for over a year and have had no problems


Thanks Kelly, appreciated although I'm not sure if I'm able to use your code when I register this freesat thing. If I can and that's what we go for I will get straight back to you. Is there a cost involved so I can budget ?
See I told you I was ignorant on all things SKY !!

thanks again :thumbsup:
1 Like #3
Have a looksy ay www.skyuser.co.uk - it's an unofficial support forum for all things sky. - Try not to get bogged down with some of the doom and gloom stories - Sky have recently signed up their 1 millionth broadband customer - so there are occaisionly a few teething problems. I was signed up fine and dandy for 5 months issue free, however September brought a few outages at the exchange - which was a pain. In October the Easynet network (which Sky use) had many upgrades, and so far (touch wood) there have been no issues.

Given the choice, I would switch from Talk talk - I have a few friends that use their 'service' and have nothing but problems! So personally I'd not go near them. For the price (£5 a month for BB, up to 8 meg very loose monthly cap!) I think it's exccellent value for money.

Customer Service-wise, for BB anyway, they have a tiered helpdesk 1-3, everyone gets through to tier 1 initially for really basic assistance. However if you have severe problems, (eventually) you will be escalated to tier 3. I've never needed to speak to tier 3 myself, though I believe it can be a bit of an ordeal - tier 1 helpdesk is not in the UK. However, unless you have major issues, the people on skyuser will more than likely be able to sort you out quicker.

At present Sky use an 0845 number for their helpdesk, however I believe this is to be replaced by an 0800 next year!

To me, it's a no-brainer - if you can get on their LLU service - go for it!
#4
jayhab
Have a looksy ay www.skyuser.co.uk - it's an unofficial support forum for all things sky. - Try not to get bogged down with some of the doom and gloom stories - Sky have recently signed up their 1 millionth broadband customer - so there are occaisionly a few teething problems. I was signed up fine and dandy for 5 months issue free, however September brought a few outages at the exchange - which was a pain. In October the Easynet network (which Sky use) had many upgrades, and so far (touch wood) there have been no issues.

Given the choice, I would switch from Talk talk - I have a few friends that use their 'service' and have nothing but problems! So personally I'd not go near them. For the price (£5 a month for BB, up to 8 meg very loose monthly cap!) I think it's exccellent value for money.

Customer Service-wise, for BB anyway, they have a tiered helpdesk 1-3, everyone gets through to tier 1 initially for really basic assistance. However if you have severe problems, (eventually) you will be escalated to tier 3. I've never needed to speak to tier 3 myself, though I believe it can be a bit of an ordeal - tier 1 helpdesk is not in the UK. However, unless you have major issues, the people on skyuser will more than likely be able to sort you out quicker.

At present Sky use an 0845 number for their helpdesk, however I believe this is to be replaced by an 0800 next year!

To me, it's a no-brainer - if you can get on their LLU service - go for it!


Thanks Jayhab, repped :thumbsup:

Keep them coming folks, I'm learning :)
1 Like #5
I have the Sky TV, phone and broadband package. I connect at 8Mbps on my unbundled exchange and my wife spends her life on the phone and it only costs £5 a month for the phone.

The quality of the broadband service is generally very high, but customer service is very bad if you happen to get one of the off-shore call centres and the billing service is abysmal. After 12 months, they have only just managed to start charging me the correct £5 a month instead of £17.

Most of my family have this package and most of them have had no problems what-so-ever so it's not always full of problems.

All things considered, I would take out this package again as it's worth the money and the occassional hassle.
:thumbsup:
#6
suchafunkymonkey
I have the Sky TV, phone and broadband package. I connect at 8Mbps on my unbundled exchange and my wife spends her life on the phone and it only costs £5 a month for the phone.

The quality of the broadband service is generally very high, but customer service is very bad if you happen to get one of the off-shore call centres and the billing service is abysmal. After 12 months, they have only just managed to start charging me the correct £5 a month instead of £17.

Most of my family have this package and most of them have had no problems what-so-ever so it's not always full of problems.

All things considered, I would take out this package again as it's worth the money and the occassional hassle.
:thumbsup:


Thanks for your views monkey :) Repped and appreciated :thumbsup:

Any more helpful advice out there guys & girls :):)
#7
Anyone got anything else constructive to add before I make a decision ?

many thanks :)
#8
The major bonus for me is the usage cap - although it is supposed to be 40gb per month - i'm pretty sure I use more than this and there are no nasty warnings.

I believe from being a regular on skyuser, that no-one has ever had the pointy finger for exceeding their cap!

Also, as you are only a freesat user, I don't think you have any contract with Sky, so there should be nothing stopping you being referred as a friend of an existing sky subscriber, and getting a free sky+ and installation (worth £179).

As Kellyo offered first, you should ask her for a ref code and try. I believe there will still be a connection charge for Broadband though.

Not mentioned yet, is the skytalk packages: I take it you still have a BT line, but pay TT for calls? - With Skytalk, all evening and weekend calls are free, For, I think, £5 a month you can have ALL calls free!

Suchafunkymonkey mentioned problems with the billing - from the details they have posted about being charged £17 instead of a fiver:-
There are actually 4 BB packages - the 3 LLU ones -Base, Mid and Max; there is also another package for people whose exchange has not been LLU'd - this is called Connect, it's basically rebadged BT broadband. If an exchange is due to be unbundled within 5 months, Sky offer you connect at £5 rather than the standard £17 - It looks as though Sucha... experienced issues with the migration??

As for the actual billing - you can view it on your TV, or by signing into the Sky website.

If you have any other questions - fire away!

PS - I don't actually work for Sky!!!
#9
jayhab
Also, as you are only a freesat user, I don't think you have any contract with Sky, so there should be nothing stopping you being referred as a friend of an existing sky subscriber, and getting a free sky+ and installation (worth £179).

As Kellyo offered first, you should ask her for a ref code and try. I believe there will still be a connection charge for Broadband though.


Still have one if you want to try :thumbsup: if you ask and they say you cant then no harm done
#10
jayhab

There are actually 4 BB packages - the 3 LLU ones -Base, Mid and Max; there is also another package for people whose exchange has not been LLU'd - this is called Connect, it's basically rebadged BT broadband. If an exchange is due to be unbundled within 5 months, Sky offer you connect at £5 rather than the standard £17 - It looks as though Sucha... experienced issues with the migration??

You're right. when I originally moved to sky I could only get connect as they didn't have the kit installed in the exchange. After a month on connect, they installed the kit and I asked to be moved to the mid package. The migration happenned within a week but the billing took a year to sort out and after loads of phone calls and letters all they could say was it was a problem with the billing system and they couldn't stop it from billing me £17. In the end, the threat of legal action seems to have resolved the "computer" glitch....
#11
Ok thanks very much to all that helped.
I'm going to ring SKY and have a haggle tomorrow and see what I can get out of them :)
Thanks again Kelly I'll see if I can work that ref code into the deal and let you know. Very much appreciated :)

Ok I'm sure I left Rep for everyone, free Devon Cream Tea if you're down this way on hols !! lol.

Oh ! one last thing, the phone number I have for SKY on my letter is 08700240777.
Is this a premium rate number as I don't want to end up with £££ bill yapping to SKY for ages :)
(I am useless aren't I with this SKY stuff, lol)

Regards to all............
#12
If you have a code off Kelly, you need to call them on this number: 08703 360 158 quoting 'Share' and do it by 23rd November. They are quite clear that you must quote a reference number to qualify for the offer.

Don't forget you will need to subscribe to a minimum package @ £16 per month.

I don't think you'll have any issues - I wouldn't even mention that you are a freesat customer! - Don't forget, you will need to obtain a MAC code from Talktalk before you can place an order with Sky (this enables Sky to take control of the broadband on your line) - From when you request it, (providing you are out of contract) TT must supply it within 4 days - depending on how on the ball they are it could be a lot faster - I once got a MAC from Tiscali in less than an hour!

So, get your MAC and then call the number above, quote 'share', give Kelly's reference number, sign up for broadband, give Sky your MAC code, sign up for a Skytalk package - then Robert's your Mother's brother!

Free Sky+
Free Calls (either evening and weekends or all calls)
Free Broadband (or £5 or £10 - depending on package)

spot-on!

btw calls to the 0870 number are charged at up to 8p per minute with a 6p connection charge - it is cheaper to call on theis 0870 after 6pm!

And when you're all done, you'll need to give Kelly your details and contract number so she can claim her m&s vouchers!
#13
Thanks again jayhab for your kind help.
I've got a little confused now and probably confused you too , lol !

I'm not yet a freesat customer as I haven't registered the package I bought off of Dixons for £75.
What I was going to do is phone them to register the freesat and arrange installation and at the same time try and haggle with them over the SKY + with Kelly's code.

I expect you're going to tell me I won't get away with that ?
I obviously don't want to waste the £75 already paid so if that's the case maybe I'll have to wait until the 6 months trial is up and then try and haggle ?

Sincere apologies if I have clouded the issue. I'm feeling even more stupid than normal now............................
#14
Now i'm confused!

I don't know how the freesat package thing works - but if it's not activated, can you return it to Dixons? - or ebay it?

How does it work? - do you get all the equipment, and then arrange for an engineer to call and install?

If it's all still boxed, i'd leave it like that and go afresh to sky and get Sky+ installed for free - remember this is worth £179 quid!

I've also been assuming that you want to take a subscription to Sky - as mentioned previously, this is a minimum of £16 per month. If you are not planning on taking a sub, you will not be able to take up Sky Broadband on its own (yet! - unofficially Sky are planning an LLU Broadband only service called Picnic - but no word yet on a launch date), anyway, i digress....

If i've got it right! - i'd look to return the freesat to Dixons, if you're not looking for a subscription service, then freesat it is, but unfortunately you will not (yet) be able to sign up to a Sky broadband service.

I really doubt Sky will give you a Sky+ box without you taking a sub, and in any case without a sub, it would cost you £10 amonth to use the recording features.

Always happy to help - keep those questions coming!
#15
As jayhab said, its a different number to use the code.

Do you want a free sky+ box and installation, and then you can just ask the engineer to wire another lead while he's there (normally fine about this) and you can use the freesat box on another tv
#16
You two have patience, many thanks ! :)

OK I'm a little clearer now as what I wasn't realising is that you can't have Broadband unless you're subscribed.

The Dixons offer was for Freesat (Pay once watch forever) and gives me free installation, a box, remote and a card with 6 months free subscription to 2 mixes, Entertainment and Knowledge.
It was too good an offer to miss because Dizons were giving away a free DVD player and 10% off on their birthday so £67.50 the whole lot !!

It was my intention to use the 2 mixes for 6 months and then just take the Freesat. I had never considered subscribing to SKY as I have always been anti.

Since then however I have become aware of SKY's Surf Speak etc and also just found out our exchange has been unbundled to SKY. This makes SKY a much better proposition to me being as I already pay BT and TalkTalk fees of approx £40 month.

All I got with the free DVD recorder from Dixons was an activation letter which as yet I haven't yet used. Hence my initial query.

In the light of what you have written Jayhab I need to give things a bit more thought. I'm also reluctant to put all my eggs in one basket as it were and subscribing to SKY will in effect do that.
At present I have no contract with TalkTalk and like I initially said have never had a real problem with them.

All a bit long winded I know and apologies. I really am appreciative of your patience in trying to help me. :)
#17
btw, if you take a skytalk package, you still pay BT each month for line rental - £10.99
#18
No problem :)
#19
You don't have to use the 0870 number. Call them on 01506 831781. I got this number from saynoto0870.com. It will get you through to Sky customer services.

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